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Welcome to Master Spas Opinions

Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
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What Their Customers Are Saying
All testimonials are provided and verified by Master Spas. Verified testimonials on Pissed Consumer is a paid feature of the platform.

  • Aug 27
  • 119

I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI Read more

  • Aug 24
  • 187

I've owned spas in the past and recently installed a new Masterspa twighlight 8.25. It's by far the best experience I've had in terms of install, delivery, quality and price.. The neck jets are second to none.. This tub is so much easier to care for than any other spa I've owned. If your gonna buy a spa, master is the best in terms of therapy.. Trust me its refreshing not to have to deal with all the chemicals.. My wife refused to get in our... Read more

  • Jul 15
  • 385

Thanks spa pool bbq show for our new master spa. Seamless, from start to finish it was amazing. Went to your show at the fairgrounds and saw over 100 spas on display. Met by your sales staff who introduced himself and shook our hands, that's very important. We were shown several spas, you seemed to have all different price ranges. We bought a twilight spa because of the neck and shoulder jets along with the mineral filters you showed us, my... Read more

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  • Sep 02
  • 177

Thank you for your recent review. We appreciate your feedback. Our Customer Care Team has reviewed your information and forwarded it onto the local retailer you purchased through. Should you have any questions on the product and operation of your hot tub, please feel free to contact us at customercare@masterspas.com or 800-860-7727. Thank you Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Aug 27
  • 119

I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Aug 24
  • 187

I've owned spas in the past and recently installed a new Masterspa twighlight 8.25. It's by far the best experience I've had in terms of install, delivery, quality and price.. The neck jets are second to none.. This tub is so much easier to care for than any other spa I've owned. If your gonna buy a spa, master is the best in terms of therapy.. Trust me its refreshing not to have to deal with all the chemicals.. My wife refused to get in our... Read more

  • Aug 04
  • 112

Thank you for your recent post regarding your Legacy hot tub. The Legacy Whirlpool line of spas has a 3 year surface and structure warranty and a 1 year parts and labor warranty. Our records show 1 service claim submitted to us that resolved the issue you had at the time and that we subsequently paid the local service provider for the work performed. If you have further issues, please reach out to our Customer Care Team at 800-860-7727 or... Read more

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Master Spas 's reply to:

  • Aug 03
  • 310

Thank you for your recent review. We’ve been in touch with the local dealer regarding your swim spa and this situation. Although this is an older model, both Master Spas and the local dealer have qualified technicians as well as access to documents, like the Owners Manual, and parts. We understand the local dealer is in touch with you regarding the issues stated in your review and we look forward to you enjoying your swim spa. If you have... Read more

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Master Spas 's reply to:

  • Jul 17
  • 427

Thanks for your recent review. We're very sorry to hear that you're unhappy although it seems much of this is not based on fact. One of our Customer Care members will reach out to you to review these with you personally. Read more

Was this review helpful? 1 0

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Jul 15
  • 385

Thanks spa pool bbq show for our new master spa. Seamless, from start to finish it was amazing. Went to your show at the fairgrounds and saw over 100 spas on display. Met by your sales staff who introduced himself and shook our hands, that's very important. We were shown several spas, you seemed to have all different price ranges. We bought a twilight spa because of the neck and shoulder jets along with the mineral filters you showed us, my... Read more

  • Jun 28
  • 380

Thank you for reaching out to us. In talking with our Customer Care Department, they are aware of the situation you have had with your hot tub. They have also been discussing the situation with the dealer you purchased from. We will be having further discussions with the local dealer and follow up again with you. Thank you for your patience as this situation was just recently brought to our attention. Feel free to reach us directly at... Read more

Was this review helpful? 2 0
  • Jun 26
  • 1
  • 1
  • 399

Dear friends, We are 1.5 years into our Master Spas Twilight series. Here's my warning to you. Never ever EVER buy directly from them. We bought it at a spa show in Denver and they delivered it directly to our home in Laramie Wyoming. That process was a disaster. It came two weeks late in January and the lid wasn't on it and there were dead twigs and ice water in the bottom. It was delivered by a, no way to say it other than to just say... Read more

Was this review helpful? 3 0
  • Jun 24
  • 382

We have had nothing but problems with our Master spa since we bought it. Worst Spa ever! We have to drain the spa at least twice a month or the water is green. Customer service is horrible as well. We have made numerous calls to the sales man who tried to diagnose the problem over the phone, we have replaced the filters and yet none has ever even came out to look at the spa. One of the selling points on this spa was that you would not have to... Read more

Was this review helpful? 0 1
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