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Welcome to Master Spas Opinions

Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
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What Their Customers Are Saying
All testimonials are provided and verified by Master Spas . Verified testimonials on Pissed Consumer is a paid feature of the platform.

  • Aug 27
  • 211

I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI Read more

  • Aug 24
  • 361

I've owned spas in the past and recently installed a new Masterspa twighlight 8.25. It's by far the best experience I've had in terms of install, delivery, quality and price.. The neck jets are second to none.. This tub is so much easier to care for than any other spa I've owned. If your gonna buy a spa, master is the best in terms of therapy.. Trust me its refreshing not to have to deal with all the chemicals.. My wife refused to get in our... Read more

  • Jul 15
  • 522

Thanks spa pool bbq show for our new master spa. Seamless, from start to finish it was amazing. Went to your show at the fairgrounds and saw over 100 spas on display. Met by your sales staff who introduced himself and shook our hands, that's very important. We were shown several spas, you seemed to have all different price ranges. We bought a twilight spa because of the neck and shoulder jets along with the mineral filters you showed us, my... Read more

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  • Nov 18
  • 7

Thank you for your recent review and bringing this to our attention. We'll reach out to your local dealer to inquire what they've found in the past and follow up with you shortly with further details. If you should ever have the need to reach us in the future, please contact us at Customercare@masterspas.com. Thank you. Read more

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Master Spas 's reply to:

  • Nov 04
  • 17

Thank you for your recent review and sharing your experience with us. Our Customer Care Team will be reaching out to you as well as the dealer you purchased the product through. If you need to contact us in the future, please do so by either calling 800-860-7727 or emailing us at customercare@masterspas.com . Thank you and we look forward to resolving this and getting you in your new hot very soon. Read more

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  • Oct 19
  • 25

Thanks for choosing the TS 8.2. We're so glad you're enjoying your new hot tub! If you ever have any questions, please feel free to reach out to us at customercare@masterspas.com Read more

Was this review helpful? 0 0
  • Oct 02
  • 44

Thank you for your recent review. First, we hope you’ve been enjoying your hot tub! We have been in touch with your local dealer as we weren’t aware of this situation. They provided some information to us and we’ll reach out through the contact information you provided to discuss this further. Read more

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Master Spas 's reply to:

  • Sep 28
  • 31

Thanks for choosing our H2X Trainer 15D swim spa. We're glad to hear you're really enjoying it! If you have any questions on the controls please feel free to reach out to us at 800-860-7727 or customer care@masterspas.com. Or feel free to call the store you purchased it from. They'll be able to get you any answers you need. Read more

Was this review helpful? 0 0
  • Sep 02
  • 348

Thank you for your recent review. We appreciate your feedback. Our Customer Care Team has reviewed your information and forwarded it onto the local retailer you purchased through. Should you have any questions on the product and operation of your hot tub, please feel free to contact us at customercare@masterspas.com or 800-860-7727. Thank you Read more

Was this review helpful? 2 2

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Aug 27
  • 211

I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Aug 24
  • 361

I've owned spas in the past and recently installed a new Masterspa twighlight 8.25. It's by far the best experience I've had in terms of install, delivery, quality and price.. The neck jets are second to none.. This tub is so much easier to care for than any other spa I've owned. If your gonna buy a spa, master is the best in terms of therapy.. Trust me its refreshing not to have to deal with all the chemicals.. My wife refused to get in our... Read more

  • Aug 04
  • 151

Thank you for your recent post regarding your Legacy hot tub. The Legacy Whirlpool line of spas has a 3 year surface and structure warranty and a 1 year parts and labor warranty. Our records show 1 service claim submitted to us that resolved the issue you had at the time and that we subsequently paid the local service provider for the work performed. If you have further issues, please reach out to our Customer Care Team at 800-860-7727 or... Read more

Was this review helpful? 1 0
Master Spas 's reply to:

  • Aug 03
  • 445

Thank you for your recent review. We’ve been in touch with the local dealer regarding your swim spa and this situation. Although this is an older model, both Master Spas and the local dealer have qualified technicians as well as access to documents, like the Owners Manual, and parts. We understand the local dealer is in touch with you regarding the issues stated in your review and we look forward to you enjoying your swim spa. If you have... Read more

Was this review helpful? 1 0
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