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What Their Customers Are Saying ?

Master Spas - The best hot you can buy

Master Spas
Had hot tubs that we never used ! Got bored sitting in it ! Bought 8.2 twilight and use every night with my wife , who hated our calspa . This is the finest tub we ever bought ! Great quality and light show is amazing! Ron Read more

Master Spas - Love it but Spa overheats

Master Spas
We really love our spa and use it regularly, except during the summer. We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather. No snow, and very hot summers. Is there a way to turn off the heater for the summer? I was told that when you order your spa there is a different setting for California customers.... Read more

Master Spas - Great spa

Master Spas
This spa is a great spa. I've had numerous spas in my life this one stands out above the rest. The power it has is unbelievable. The only thing that I have a problem with is there is no hand railing to get in and out of the spa but other than that great great Spa . Would definitely definitely buy it again. - Troy in Virginia Read more
Master Spas's reply to:

Thank you for your review. In looking into this, we're able to see you've been in touch with our Customer Care team and that you have actually talked to the local dealer you purchased through and they've scheduled service.
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Fort Worth, Texas
I didn't like
  • Only nice until paid
  • Responsiveness
#1109952
Thank you for letting us know what's going on with your tub. We're sorry for the frustrating experience so far and we'll be in touch with the local dealer to discuss further and determine a course of action that can get you enjoying your new tub as quickly...
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Fort Wayne, Indiana
#1105032
Master Spas's reply to:

Thanks for reaching out to us. We'll private message you to find out which dealer you purchased through so we can check on the status of your order with them. Thank you.
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Product
Delivery Service
#1084174
Master Spas's reply to:

Thanks for reaching out to us. I know one of our Customer Care Team members was able to contact you directly outside this platform and provide the information you were looking for. Glad to hear you’re enjoying your Trainer 12!
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I didn't like
  • Post sale customer service
  • Dealer experiences
  • Support
#1083101
Thank you for letting us know what is going on with your swim spa. One of our Customer Care Representatives will be in touch to review the situation with you shortly.
Read more
#1065179
Master Spas's reply to:

Dear Anonymous - Thanks for your review. Through the other information you provided to us for verification of ownership, we have addressed your complaint in the past yet you were either unable or unwilling to provide us more details. First, all of our spas meet and...
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#1048642

Testimonial

We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no...
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#1050789
A friend of mine had back problems and had problems sleeping. He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My...
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#1038364
We originally had the Healthy Living Spa which was great but we upgraded to the Twilight 8.2 and we could not be more happy. From the powerful jets to the Bluetooth sound system, we do not have one complaint on our new TS 8.2 Highly recommend!
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#1038363

Contact Master Spas

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
Phone:
(800) 860-7727
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Master Spas Most Helpful Reviews

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The Michael Phelps swim spa has everything I could ask for and more. Our family has everything we now need at home and are much more together. It is outside and we use it daily, year round. It is perfect for my therapeutic workout that I need for my MS and arthritis. I...
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#1023084