Welcome to Master Spas Opinions
109 Company responses
40 Customer testimonials
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Thanks for reaching out to us. We'll private message you to find out which dealer you purchased through so we can check on the status of your order with them. Thank you.Read more
Thanks for reaching out to us. I know one of our Customer Care Team members was able to contact you directly outside this platform and provide the information you were looking for. Glad to hear you’re enjoying your Trainer 12!Read more
I didn't like
- Post sale customer service
- Dealer experiences
Thank you for letting us know what is going on with your swim spa. One of our Customer Care Representatives will be in touch to review the situation with you shortly.Read more
Dear Anonymous - Thanks for your review. Through the other information you provided to us for verification of ownership, we have addressed your complaint in the past yet you were either unable or unwilling to provide us more details. First, all of our spas meet and...Read more
Master Spas - Love My Hot Tub
We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no...Read more
A friend of mine had back problems and had problems sleeping. He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My...Read more
Master Spas - Great Spa with very nice features
We originally had the Healthy Living Spa which was great but we upgraded to the Twilight 8.2 and we could not be more happy. From the powerful jets to the Bluetooth sound system, we do not have one complaint on our new TS 8.2 Highly recommend!Read more
Master Spas - Best purchase I have ever made!
The Michael Phelps swim spa has everything I could ask for and more. Our family has everything we now need at home and are much more together. It is outside and we use it daily, year round. It is perfect for my therapeutic workout that I need for my MS and arthritis. I...Read more
Our Swim Spa was bought as a replacement to our old worn out spa. This is the best of both worlds. It gives us a spa and a year round pool. The quality of the pool is second to none. As a swimmer it provides me the ability to swim at home instead of going to a public...Read more
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