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We really love our spa and use it regularly, except during the summer. We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather....
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ID
#1076057 Review #1076057 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Reason of review
Good quality
Master Spas's reply to:

My 2010 MOMENTUM has never worked.

Thank you for letting us know what is going on with your swim spa. One of our Customer Care Representatives will be in touch to review the situation with you shortly.
ID
#1065179 Review #1065179 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Damaged or defective

From the first day I set the hot tub at 102deg. And the swim at 84deg.

And they both were always at 102deg. We set them both at 84deg. And never able to use the hot Tub. At first we called the dealer and they told us we were setting the temperature wrong.

Called master spas tech support they told us to call another dealer.. we did and ther never called back. I called tech support for dealer tech support the said they could not give my any advice but they would have another dealer call me to come out under warranty and fix it. Never heard from anyone.

I do understand living on an island (Martha's Vineyard) makes it more difficult the normal and I didn't complain enough. Now it's out of warranty but I still do some web searches on the problem. Today is the first time I found a review on a customer who had the same problem and after many service calls they sent two factory reps/techs who spent two days re piping and they fixed it. So they must know there is a problem.

Hopefully the can share the problem and how to fix it. After six years it would be nice to use the hot tub.

Great spa

This spa is a great spa. I've had numerous spas in my life this one stands out above the rest. The power it has is unbelievable. The only thing that I have a problem with is there is no hand railing to get in and out of the spa but other than that great great Spa . Would definitely definitely buy it again. - Troy in Virginia
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1050790 Review #1050790 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Negative Reviews are deleted

Dear Anonymous - Thanks for your review. Through the other information you provided to us for verification of ownership, we have addressed your complaint in the past yet you were either unable or unwilling to provide us more details. First, all of our spas meet and exceed the energy standards established in certain parts of the country. Since there are so many variables in actual energy consumption including kw/hr cost, how often are you using the spa, how often is it uncovered, what temperature do you have it set at, etc, we use the established guidelines from those standards as the criteria for our cost per month operation. We clearly state this on our website. We've also asked for some further information on your cover and have not received anything. We'd love to help you so please forward photos of the cover to customercare@masterspas.com so we can address your concerns. Thank you.
ID
#1048642 Review #1048642 is a subjective opinion of poster.
Reason of review
Damaged or defective

Don't trust these reviews. The spa my wife and I bought from a Master Spa "road show" has some positive features.

However, our spa came with a substandard cover (in my opinion). The cover didn't fit well and began sagging into the water after about a year. The cost of power is about two and a half times the amount in their advertising, which is much more then other spas this size. I would not buy another spa from Master Spa..

They also take down negative reviews or possibly put them at the very bottom of the reviews they receive on line. How I wish I had purchased our new spa from a local dealer.

Love My Hot Tub

We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no trouble with the spa and it is very refreshing and relaxing. I have osteoarthritis and the water therapy really helps me feel better! I love it!! - Phyllis in Texas
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1050789 Review #1050789 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Everything was delivered as promised

A friend of mine had back problems and had problems sleeping. He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My wife and I decided to investigate getting a hot tub. We had very limited space on the screened in porch of our patio home so we weren't sure we would find what we wanted. There was a hot tub show in a local exposition center and we decided to attend. When we walked in to the show there was a hot tub designed for a corner sitting right in front of the door. My wife walked up to it and said: "This is it!" We took a cursory look at the twenty or so other spas in the show room but returned to our first choice and purchased it immediately. The delivery was on the specified day and the crew installing the spa was very knowledgeable and after they left everything was as it was before the installation except the hot tub was now in place exactly where we wanted it. The cover and the steps included in the purchase matched the tub color exactly. It took a while for the electrical service to be completed but after that things went smoothly and we used the startup chemicals provided, along with the helpful instructions provided by the installer. The instruction manual provided clear steps to start up and heat the tub and since then I use the tub at least once a day, usually right before bed. My results have been the same as those of the friend originally recommending I get a hot tub: I get out of bed in the morning with less back pain and ready to go! I really like how the spa control system works. It makes it very easy to maintain the temperature where I want it and to keep the chemicals balanced. The filter system works well and is easy to maintain. All in all, I am very satisfied with my Master Spa and with the people at Swim Spa International, from whom I purchased the spa and who installed it in my screened porch.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1038364 Review #1038364 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Great Spa with very nice features

We originally had the Healthy Living Spa which was great but we upgraded to the Twilight 8.2 and we could not be more happy. From the powerful jets to the Bluetooth sound system, we do not have one complaint on our new TS 8.2 Highly recommend!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1038363 Review #1038363 is a subjective opinion of poster.
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Reason of review
Good quality

Best purchase I have ever made!

The Michael Phelps swim spa has everything I could ask for and more. Our family has everything we now need at home and are much more together. It is outside and we use it daily, year round. It is perfect for my therapeutic workout that I need for my MS and arthritis. I can use the propulsion for endless swimming. I can exercise with the equipment included. There is enough room for my pre-teen daughter to play around. For relaxation, my husband and I can sit in the hot tub with the enormous amount of jets kick back relax and watch the beautiful sunset then turn on the colorful pool lights look up and see the starts. What an awesome experience! Ryan Frank at Aqua Haven and his team bent over backwards to help us. They are extremely professional and wonderful to work with. I have recommended them and the Michael Phelps Momentum to everyone I have met. I has done wonders for me. I was using a walker and cane until use and now I am without. So thankful. Swimming is the best therapy for me!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1023084 Review #1023084 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

We Love Our Swim Spa!! Best Investment Ever!

Our Swim Spa was bought as a replacement to our old worn out spa. This is the best of both worlds. It gives us a spa and a year round pool. The quality of the pool is second to none. As a swimmer it provides me the ability to swim at home instead of going to a public pool. This has been the best investment I could have made. My kids love playing in the pool as well as learning their swim strokes in the current. Pool Tech Plus in Las Cruces, NM is a great dealer. They represent all the products they carry in a professional manner. I like that they take a personal approach with their customers and treat you as if you are family.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1023083 Review #1023083 is a subjective opinion of poster.
Service
Master Spas Hot Tub Installation
Reason of review
Good quality

The tub looks great

The tub looks great, very elegant. The jets and water temperature are very relaxing. Easy to set up, easy to maintain, and easy to use. Best investment I ever made for my health." El Paso, TX
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1011495 Review #1011495 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Best hot tub I've owned master spas

So I know you usually only hear about the bad customers because if your happy your happy . I spent some time reading good and bad reviews. I told my salesman that if I liked my spa I would spend time and post my opinion good or bad. Here it is , we went to a local spa sale where they had a huge super sale. We were greeted by a sales rep and had a ton of questions being a first time owner. He spent about 2 hours giving us a full demonstration and by then end of it we were satisfied enough to be a master spa owner. We live in Colorado where it is super cold and the one worry we had was the energy costs, it seems to run about 20 a month and we use our spa daily sometimes twice a day. We are believers. We feel better we sleep better and the quality time we spend together is priceless. If you find yourself in a position to buy a hot tub then a master spa will not disappoint. Thank you master spas. We are lifetime customers.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1006814 Review #1006814 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Master Spas Hot Tub
Pros
  • Great spa
Reason of review
We love our spa

Master Spas Hot Tub Review

This hot tub is amazing, the legacy whirlpool for the money is the by far the best purchase our family has made in a long time. Sitting in the tub for a few minutes with the family allows us to bond and talk about our day. We use our spa every chance we get. I hope we never need to buy another hot tub but if we do it will be another master spa. Thanks to everyone who made this possible.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1006809 Review #1006809 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Master Spas Hot Tub
Reason of review
Good quality

Wonderful Experience

The Healthy Living Spa has been such wonderful experience. We use it nearly every day. My wife has RA and I have a bad back; this spa with all the therapeutic jets makes us both melt away. We love it!" San Antonio, TX
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1011494 Review #1011494 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Exercise is medicine!

I was a regular jogger my whole adult life until experiencing degenerative spinal disease. I became a devoted walker, but even this activity generated a lot of pain, so I bought a kiddie pool and made up my own exercises and realized I could get some exercise using water therapy without stirring up pain. However, the kiddie pool was very limiting and could only be used in hot months. I have now purchased and have been using a Therapool, and it is awesome! I am writing in January, when even in North Florida, there are many days when the outside temperatures are very cold, but the spa water is easily warmed to a comfortable temperature. Every day, I jog in the deep end, use the row bars, and do exercises and stretches for about 45 minutes. My blood pressure is back down to normal and I take no pain meds now, not even ibuprofen. I have the deep therapy pool, but there are plenty of exercises that can be performed in more shallow water. Further, I don't typically use the many extra jets on this pool. In fact, if all the jets in the deep end are activated, I find the current too powerful for exercise. My husband works all day, so when he comes home, he just wants to sit in front of some jets and soak up the warm water, and he is pretty happy with the Therapool for his use. This spa has six seats with jets, so it is also inviting as a party activity. My granddaughter will love it. This was a major purchase for us, and we don't have much of a yard. Fortunately, we do have a large back porch, and this is where the spa was installed. I love it there because while I am in the spa, I can watch the birds, the wind in the trees, the drifting clouds. The one thing to be prepared for is the massive size of this unit - very tall and bulky. It dominates the porch and took some time getting used to...sort of like parking the Queen Mary in your back yard. Secondly, the spa cover is comprised of two panels which are very heavy, even for two people. You can drag them off, but it is hard to put them back on, especially if you have back or neck issues. Each of the two panels is made of two smaller panels sown together, so we cut the panels apart and now have 4 smaller cover panel sections to remove and replace every day. Even these are not light. I recommend testing your ability to remove and replace the spa covers for any of the therapy or swim spas before purchasing. These spas cost a lot of money, so they have to be right for you. You need the room for installation, you need to be able to deal with the heavy covers, and unless you are used to spending thousands of dollars on items you rarely use, you want to be sure that you will get in it every day or two for exercise or other water therapy, or just to relax, which is another well-known form of medicine. We had a Masterspa hot tub for ten years before this purchase, so we knew that they were high quality. When we traded in our hot tub for this unit, everything on the hot tub still worked: motors, lights, jets, heater. So I was already a fan of Masterspa products. I would recommend the Therapool to anyone who expects to need or would benefit from long term water therapy and exercise.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#994471 Review #994471 is a subjective opinion of poster.
Product
Master Spas H2x Therapool D Hot Tub
Pros
  • Exercise equipment
  • Quality
  • Quiet
Cons
  • Need drain installed rather than sump pump
  • More affordable if smaller - but still deep - with fewer jets
  • Very heavy covers
Reason of review
Enjoying my Therapool and so I am leaving a review

Super Hot Tub

This is a very well made hot tub. We bought this hot tub to replace an older one. It works flawless and the is very energy efficient. This hot tub is loaded with features make it a pleasure to maintain and of course use. The pump delivers outstanding performance.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#992332 Review #992332 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality