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Master Spas's reply to:

Master Spas - Worst Customer Service

Thanks for reaching out to us. We'll private message you to find out which dealer you purchased through so we can check on the status of your order with them. Thank you.
Review
#1084174 Review #1084174 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery

We purchased our spa June 4, 2017. Was given a 4-6 week delivery estimate.

Its Aug 6, 2017. No spa.

Was told delivery today a week ago, were home, waiting. No call no show.

Master Spas's reply to:

Master Spas - Worst customer service anywhere

Thanks for reaching out to us. I know one of our Customer Care Team members was able to contact you directly outside this platform and provide the information you were looking for. Glad to hear you’re enjoying your Trainer 12!
Review
#1083101 Review #1083101 is a subjective opinion of poster.
Cons
  • Dealer experiences
  • Post sale customer service
  • Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details

We have a Trainer 12 swim spa from Master Spas and would never buy from them again. I almost wish I could get my $20k back so I could take the money to a more reputable company.

I get conflicting information about cover lifter compatibility from all their dealers I talk to, so I've tried to reach them directly. I'm nearly 3 weeks waiting after emailing BOTH their sales and support emails. I've sent multiple follow-ups and continue to be ignored.

For spending $20k with them, this is NOT the level of customer service I would expect. Happy with the spa, but the company themselves are so awful and inconsistent at support that I'd rip it out in a heartbeat if someone gave me fair value for it so I could buy another from a different brand.

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - The best hot you can buy

Had hot tubs that we never used ! Got bored sitting in it ! Bought 8.2 twilight and use every night with my wife , who hated our calspa . This is the finest tub we ever bought ! Great quality and light show is amazing! Ron
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Review
#1077768 Review #1077768 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.0
Details
We really love our spa and use it regularly, except during the summer. We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather....
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Review
#1076057 Review #1076057 is a subjective opinion of poster.
Reason of review
Good quality
Tags
Master Spas's reply to:

Master Spas - My 2010 MOMENTUM has never worked.

Thank you for letting us know what is going on with your swim spa. One of our Customer Care Representatives will be in touch to review the situation with you shortly.
Review
#1065179 Review #1065179 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.4
Details

From the first day I set the hot tub at 102deg. And the swim at 84deg.

And they both were always at 102deg. We set them both at 84deg. And never able to use the hot Tub. At first we called the dealer and they told us we were setting the temperature wrong.

Called master spas tech support they told us to call another dealer.. we did and ther never called back. I called tech support for dealer tech support the said they could not give my any advice but they would have another dealer call me to come out under warranty and fix it. Never heard from anyone.

I do understand living on an island (Martha's Vineyard) makes it more difficult the normal and I didn't complain enough. Now it's out of warranty but I still do some web searches on the problem. Today is the first time I found a review on a customer who had the same problem and after many service calls they sent two factory reps/techs who spent two days re piping and they fixed it. So they must know there is a problem.

Hopefully the can share the problem and how to fix it. After six years it would be nice to use the hot tub.

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Great spa

This spa is a great spa. I've had numerous spas in my life this one stands out above the rest. The power it has is unbelievable. The only thing that I have a problem with is there is no hand railing to get in and out of the spa but other than that great great Spa . Would definitely definitely buy it again. - Troy in Virginia
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Review
#1050790 Review #1050790 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Negative Reviews are deleted

Dear Anonymous - Thanks for your review. Through the other information you provided to us for verification of ownership, we have addressed your complaint in the past yet you were either unable or unwilling to provide us more details. First, all of our spas meet and exceed the energy standards established in certain parts of the country. Since there are so many variables in actual energy consumption including kw/hr cost, how often are you using the spa, how often is it uncovered, what temperature do you have it set at, etc, we use the established guidelines from those standards as the criteria for our cost per month operation. We clearly state this on our website. We've also asked for some further information on your cover and have not received anything. We'd love to help you so please forward photos of the cover to customercare@masterspas.com so we can address your concerns. Thank you.
Review
#1048642 Review #1048642 is a subjective opinion of poster.
Reason of review
Damaged or defective

Don't trust these reviews. The spa my wife and I bought from a Master Spa "road show" has some positive features.

However, our spa came with a substandard cover (in my opinion). The cover didn't fit well and began sagging into the water after about a year. The cost of power is about two and a half times the amount in their advertising, which is much more then other spas this size. I would not buy another spa from Master Spa..

They also take down negative reviews or possibly put them at the very bottom of the reviews they receive on line. How I wish I had purchased our new spa from a local dealer.

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Love My Hot Tub

We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no trouble with the spa and it is very refreshing and relaxing. I have osteoarthritis and the water therapy really helps me feel better! I love it!! - Phyllis in Texas
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Review
#1050789 Review #1050789 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

A friend of mine had back problems and had problems sleeping. He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My...
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Review
#1038364 Review #1038364 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Great Spa with very nice features

We originally had the Healthy Living Spa which was great but we upgraded to the Twilight 8.2 and we could not be more happy. From the powerful jets to the Bluetooth sound system, we do not have one complaint on our new TS 8.2 Highly recommend!
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Review
#1038363 Review #1038363 is a subjective opinion of poster.
Reason of review
Good quality