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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

The Michael Phelps swim spa has everything I could ask for and more. Our family has everything we now need at home and are much more together. It is outside and we use it daily, year round. It is perfect for my therapeutic workout that I need for my MS and arthritis. I...
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Review
#1023084 Review #1023084 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Our Swim Spa was bought as a replacement to our old worn out spa. This is the best of both worlds. It gives us a spa and a year round pool. The quality of the pool is second to none. As a swimmer it provides me the ability to swim at home instead of going to a public...
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Review
#1023083 Review #1023083 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - The tub looks great

The tub looks great, very elegant. The jets and water temperature are very relaxing. Easy to set up, easy to maintain, and easy to use. Best investment I ever made for my health." El Paso, TX
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Review
#1011495 Review #1011495 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
So I know you usually only hear about the bad customers because if your happy your happy . I spent some time reading good and bad reviews. I told my salesman that if I liked my spa I would spend time and post my opinion good or bad. Here it is , we went to a local spa...
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Review
#1006814 Review #1006814 is a subjective opinion of poster.
Pros
  • Great spa
Reason of review
We love our spa
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas Hot Tub Review

4.9
Details
This hot tub is amazing, the legacy whirlpool for the money is the by far the best purchase our family has made in a long time. Sitting in the tub for a few minutes with the family allows us to bond and talk about our day. We use our spa every chance we get. I hope we never need to buy another hot tub but if we do it will be another master spa. Thanks to everyone who made this possible.
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Review
#1006809 Review #1006809 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Wonderful Experience

The Healthy Living Spa has been such wonderful experience. We use it nearly every day. My wife has RA and I have a bad back; this spa with all the therapeutic jets makes us both melt away. We love it!" San Antonio, TX
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Review
#1011494 Review #1011494 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

3.4
Details
I was a regular jogger my whole adult life until experiencing degenerative spinal disease. I became a devoted walker, but even this activity generated a lot of pain, so I bought a kiddie pool and made up my own exercises and realized I could get some exercise using...
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Review
#994471 Review #994471 is a subjective opinion of poster.
Pros
  • Exercise equipment
  • Great for exercise
  • Quality
Cons
  • Need more cover options
  • Need drain installed rather than sump pump
  • Very heavy covers
Reason of review
Enjoying my Therapool and so I am leaving a review
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Super Hot Tub

This is a very well made hot tub. We bought this hot tub to replace an older one. It works flawless and the is very energy efficient. This hot tub is loaded with features make it a pleasure to maintain and of course use. The pump delivers outstanding performance.
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Review
#992332 Review #992332 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Hot tub; superior service!

More than a little happy with our purchase with only ONE exception - spending so much time in there, nothing much is getting done around the house now! And when I went to register our spa, I found our dealer had already taken care of that too! We will definitely be product loyal!
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Review
#992331 Review #992331 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

Master Spas - Hot Tub Review

Thank you for your recent review. We're sorry to hear that your hot tub is currently not working. We were able to find more details on this situation and one of our Customer Care Team members will reach out to you regarding this situation and the recent out-of-warranty service work performed. In the future, please feel free to contact us directly at 800-860-7727 or email us at customer care@masterspas.com. Thank you
Review
#978256 Review #978256 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.0
Details

Bought floor model at hot tub show from local distributor 6/30/13. Stopped working 12/1/16.

Service person from distributor came out to diagnose 12/5/16. Needs new board. Board ordered from Master Spas same day. Board arrived at distributor 12/14/16.(Pony Express?) Service person installed 12/15/16.

Total parts and labor-$694. We used tub through evening of 12/21/16. Checked tub on morning of 12/22/16. Not working.

No function. Checked exterior breaker. Checked interior breaker. Both on.

Extremely dissatisfied.

Had a Dimension One for 10 years until shell developed small crack. Should not have changed brands.