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Master Spas's reply to:

My 2010 MOMENTUM has never worked. | Master Spas review

Thank you for letting us know what is going on with your swim spa. One of our Customer Care Representatives will be in touch to review the situation with you shortly.
Review
#1065179 Review #1065179 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.4
Details

From the first day I set the hot tub at 102deg. And the swim at 84deg.

And they both were always at 102deg. We set them both at 84deg. And never able to use the hot Tub. At first we called the dealer and they told us we were setting the temperature wrong.

Called master spas tech support they told us to call another dealer.. we did and ther never called back. I called tech support for dealer tech support the said they could not give my any advice but they would have another dealer call me to come out under warranty and fix it. Never heard from anyone.

I do understand living on an island (Martha's Vineyard) makes it more difficult the normal and I didn't complain enough. Now it's out of warranty but I still do some web searches on the problem. Today is the first time I found a review on a customer who had the same problem and after many service calls they sent two factory reps/techs who spent two days re piping and they fixed it. So they must know there is a problem.

Hopefully the can share the problem and how to fix it. After six years it would be nice to use the hot tub.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Great spa | Master Spas review

This spa is a great spa. I've had numerous spas in my life this one stands out above the rest. The power it has is unbelievable. The only thing that I have a problem with is there is no hand railing to get in and out of the spa but other than that great great Spa . Would definitely definitely buy it again. - Troy in Virginia
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1050790 Review #1050790 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Negative Reviews are deleted | Master Spas review

Dear Anonymous - Thanks for your review. Through the other information you provided to us for verification of ownership, we have addressed your complaint in the past yet you were either unable or unwilling to provide us more details. First, all of our spas meet and exceed the energy standards established in certain parts of the country. Since there are so many variables in actual energy consumption including kw/hr cost, how often are you using the spa, how often is it uncovered, what temperature do you have it set at, etc, we use the established guidelines from those standards as the criteria for our cost per month operation. We clearly state this on our website. We've also asked for some further information on your cover and have not received anything. We'd love to help you so please forward photos of the cover to customercare@masterspas.com so we can address your concerns. Thank you.
Review
#1048642 Review #1048642 is a subjective opinion of poster.
Reason of review
Damaged or defective

Don't trust these reviews. The spa my wife and I bought from a Master Spa "road show" has some positive features.

However, our spa came with a substandard cover (in my opinion). The cover didn't fit well and began sagging into the water after about a year. The cost of power is about two and a half times the amount in their advertising, which is much more then other spas this size. I would not buy another spa from Master Spa..

They also take down negative reviews or possibly put them at the very bottom of the reviews they receive on line. How I wish I had purchased our new spa from a local dealer.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Love My Hot Tub | Master Spas review

We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no trouble with the spa and it is very refreshing and relaxing. I have osteoarthritis and the water therapy really helps me feel better! I love it!! - Phyllis in Texas
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1050789 Review #1050789 is a subjective opinion of poster.
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Everything was delivered as promised | Master Spas review

A friend of mine had back problems and had problems sleeping. He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My wife and I decided to investigate getting a hot tub. We had very limited space on the screened in porch of our patio home so we weren't sure we would find what we wanted. There was a hot tub show in a local exposition center and we decided to attend. When we walked in to the show there was a hot tub designed for a corner sitting right in front of the door. My wife walked up to it and said: "This is it!" We took a cursory look at the twenty or so other spas in the show room but returned to our first choice and purchased it immediately. The delivery was on the specified day and the crew installing the spa was very knowledgeable and after they left everything was as it was before the installation except the hot tub was now in place exactly where we wanted it. The cover and the steps included in the purchase matched the tub color exactly. It took a while for the electrical service to be completed but after that things went smoothly and we used the startup chemicals provided, along with the helpful instructions provided by the installer. The instruction manual provided clear steps to start up and heat the tub and since then I use the tub at least once a day, usually right before bed. My results have been the same as those of the friend originally recommending I get a hot tub: I get out of bed in the morning with less back pain and ready to go! I really like how the spa control system works. It makes it very easy to maintain the temperature where I want it and to keep the chemicals balanced. The filter system works well and is easy to maintain. All in all, I am very satisfied with my Master Spa and with the people at Swim Spa International, from whom I purchased the spa and who installed it in my screened porch.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1038364 Review #1038364 is a subjective opinion of poster.
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Great Spa with very nice features | Master Spas review

We originally had the Healthy Living Spa which was great but we upgraded to the Twilight 8.2 and we could not be more happy. From the powerful jets to the Bluetooth sound system, we do not have one complaint on our new TS 8.2 Highly recommend!
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1038363 Review #1038363 is a subjective opinion of poster.
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Best purchase I have ever made! | Master Spas review

The Michael Phelps swim spa has everything I could ask for and more. Our family has everything we now need at home and are much more together. It is outside and we use it daily, year round. It is perfect for my therapeutic workout that I need for my MS and arthritis. I can use the propulsion for endless swimming. I can exercise with the equipment included. There is enough room for my pre-teen daughter to play around. For relaxation, my husband and I can sit in the hot tub with the enormous amount of jets kick back relax and watch the beautiful sunset then turn on the colorful pool lights look up and see the starts. What an awesome experience! Ryan Frank at Aqua Haven and his team bent over backwards to help us. They are extremely professional and wonderful to work with. I have recommended them and the Michael Phelps Momentum to everyone I have met. I has done wonders for me. I was using a walker and cane until use and now I am without. So thankful. Swimming is the best therapy for me!
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1023084 Review #1023084 is a subjective opinion of poster.
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

We Love Our Swim Spa!! Best Investment Ever! | Master Spas review

Our Swim Spa was bought as a replacement to our old worn out spa. This is the best of both worlds. It gives us a spa and a year round pool. The quality of the pool is second to none. As a swimmer it provides me the ability to swim at home instead of going to a public pool. This has been the best investment I could have made. My kids love playing in the pool as well as learning their swim strokes in the current. Pool Tech Plus in Las Cruces, NM is a great dealer. They represent all the products they carry in a professional manner. I like that they take a personal approach with their customers and treat you as if you are family.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1023083 Review #1023083 is a subjective opinion of poster.
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

The tub looks great | Master Spas review

The tub looks great, very elegant. The jets and water temperature are very relaxing. Easy to set up, easy to maintain, and easy to use. Best investment I ever made for my health." El Paso, TX
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1011495 Review #1011495 is a subjective opinion of poster.
Reason of review
Good quality

Best hot tub I've owned master spas

5.0
Details
So I know you usually only hear about the bad customers because if your happy your happy . I spent some time reading good and bad reviews. I told my salesman that if I liked my spa I would spend time and post my opinion good or bad. Here it is , we went to a local spa sale where they had a huge super sale. We were greeted by a sales rep and had a ton of questions being a first time owner. He spent about 2 hours giving us a full demonstration and by then end of it we were satisfied enough to be a master spa owner. We live in Colorado where it is super cold and the one worry we had was the energy costs, it seems to run about 20 a month and we use our spa daily sometimes twice a day. We are believers. We feel better we sleep better and the quality time we spend together is priceless. If you find yourself in a position to buy a hot tub then a master spa will not disappoint. Thank you master spas. We are lifetime customers.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1006814 Review #1006814 is a subjective opinion of poster.
Pros
  • Great spa
Reason of review
We love our spa