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Master Spas Hot Tub Review

4.9
Details
This hot tub is amazing, the legacy whirlpool for the money is the by far the best purchase our family has made in a long time. Sitting in the tub for a few minutes with the family allows us to bond and talk about our day. We use our spa every chance we get. I hope we never need to buy another hot tub but if we do it will be another master spa. Thanks to everyone who made this possible.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1006809 Review #1006809 is a subjective opinion of poster.
Reason of review
Good quality

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Verified Reviewer

Wonderful Experience | Master Spas review

The Healthy Living Spa has been such wonderful experience. We use it nearly every day. My wife has RA and I have a bad back; this spa with all the therapeutic jets makes us both melt away. We love it!" San Antonio, TX
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1011494 Review #1011494 is a subjective opinion of poster.
Reason of review
Good quality

Exercise is medicine! | Master Spas review

3.4
Details
I was a regular jogger my whole adult life until experiencing degenerative spinal disease. I became a devoted walker, but even this activity generated a lot of pain, so I bought a kiddie pool and made up my own exercises and realized I could get some exercise using water therapy without stirring up pain. However, the kiddie pool was very limiting and could only be used in hot months. I have now purchased and have been using a Therapool, and it is awesome! I am writing in January, when even in North Florida, there are many days when the outside temperatures are very cold, but the spa water is easily warmed to a comfortable temperature. Every day, I jog in the deep end, use the row bars, and do exercises and stretches for about 45 minutes. My blood pressure is back down to normal and I take no pain meds now, not even ibuprofen. I have the deep therapy pool, but there are plenty of exercises that can be performed in more shallow water. Further, I don't typically use the many extra jets on this pool. In fact, if all the jets in the deep end are activated, I find the current too powerful for exercise. My husband works all day, so when he comes home, he just wants to sit in front of some jets and soak up the warm water, and he is pretty happy with the Therapool for his use. This spa has six seats with jets, so it is also inviting as a party activity. My granddaughter will love it. This was a major purchase for us, and we don't have much of a yard. Fortunately, we do have a large back porch, and this is where the spa was installed. I love it there because while I am in the spa, I can watch the birds, the wind in the trees, the drifting clouds. The one thing to be prepared for is the massive size of this unit - very tall and bulky. It dominates the porch and took some time getting used to...sort of like parking the Queen Mary in your back yard. Secondly, the spa cover is comprised of two panels which are very heavy, even for two people. You can drag them off, but it is hard to put them back on, especially if you have back or neck issues. Each of the two panels is made of two smaller panels sown together, so we cut the panels apart and now have 4 smaller cover panel sections to remove and replace every day. Even these are not light. I recommend testing your ability to remove and replace the spa covers for any of the therapy or swim spas before purchasing. These spas cost a lot of money, so they have to be right for you. You need the room for installation, you need to be able to deal with the heavy covers, and unless you are used to spending thousands of dollars on items you rarely use, you want to be sure that you will get in it every day or two for exercise or other water therapy, or just to relax, which is another well-known form of medicine. We had a Masterspa hot tub for ten years before this purchase, so we knew that they were high quality. When we traded in our hot tub for this unit, everything on the hot tub still worked: motors, lights, jets, heater. So I was already a fan of Masterspa products. I would recommend the Therapool to anyone who expects to need or would benefit from long term water therapy and exercise.
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#994471 Review #994471 is a subjective opinion of poster.
Pros
  • Holds heat well
  • Quality
  • Great for exercise
Cons
  • Very heavy covers
  • Need drain installed rather than sump pump
  • Need more cover options
Reason of review
Enjoying my Therapool and so I am leaving a review

Super Hot Tub | Master Spas review

This is a very well made hot tub. We bought this hot tub to replace an older one. It works flawless and the is very energy efficient. This hot tub is loaded with features make it a pleasure to maintain and of course use. The pump delivers outstanding performance.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#992332 Review #992332 is a subjective opinion of poster.
Reason of review
Good quality

Hot tub; superior service! | Master Spas review

More than a little happy with our purchase with only ONE exception - spending so much time in there, nothing much is getting done around the house now! And when I went to register our spa, I found our dealer had already taken care of that too! We will definitely be product loyal!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#992331 Review #992331 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

Master Spas - Hot Tub Review

Thank you for your recent review. We're sorry to hear that your hot tub is currently not working. We were able to find more details on this situation and one of our Customer Care Team members will reach out to you regarding this situation and the recent out-of-warranty service work performed. In the future, please feel free to contact us directly at 800-860-7727 or email us at customer care@masterspas.com. Thank you
Review
#978256 Review #978256 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.0
Details

Bought floor model at hot tub show from local distributor 6/30/13. Stopped working 12/1/16.

Service person from distributor came out to diagnose 12/5/16. Needs new board. Board ordered from Master Spas same day. Board arrived at distributor 12/14/16.(Pony Express?) Service person installed 12/15/16.

Total parts and labor-$694. We used tub through evening of 12/21/16. Checked tub on morning of 12/22/16. Not working.

No function. Checked exterior breaker. Checked interior breaker. Both on.

Extremely dissatisfied.

Had a Dimension One for 10 years until shell developed small crack. Should not have changed brands.

Great communication and accommodated my schedule | Master Spas review

4.1
Details
Master Pool & Spa guys have been great, I had a challenging order both in terms of having to fit in a tight space and schedule due to my active home construction. I had many questions and they helped me through the entire process, even going over measures of the spa before I saw it in person at their San Diego spa show. I previously had another spa brand and selected Master Spa specifically to replace a spa I was having large issues with; leaks, electrical issues, sound system failure. I have owned this spa a year now and have not had any issues. Over that year of ownership, if I needed anything they were ready to help, even a year after my purchase (I needed replacement keys and had questions about Wifi module). Oh and their delivery contractor they partner with in CA is absolutely fantastic, again very capable of fitting the spa in a tight spot and he was properly equipped for the delivery job. Night and day difference with the other spa company.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#978120 Review #978120 is a subjective opinion of poster.
Pros
  • Hot tub itself
  • Customer service
  • Delivery crew
Reason of review
Good customer service
Master Spas's reply to:

Master Spas - Hot Tub Review

Thank you for your recent review and bringing this to our attention. We'll reach out to your local dealer to inquire what they've found in the past and follow up with you shortly with further details. If you should ever have the need to reach us in the future, please contact us at Customercare@masterspas.com. Thank you.
Review
#957246 Review #957246 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details

I live in Massachusetts and I've owned a master spa hot tub for only a few years (less then 5). However, it's stopped running several times, it's a hassle EVERY time it breaks, and the master spa people that I have to deal with (Crocker) are painful to work with.

They take over a week to call me back every time!

Do you know how stressful it is to worry that your hot tub it going to freeze and crack while you wait for these people to get back to you?? Worst decision of my life to buy this master spa hot tub

Master Spas's reply to:

Slow Maintenance | Master Spas review from League City, Texas

Thank you for your recent review and sharing your experience with us. Our Customer Care Team will be reaching out to you as well as the dealer you purchased the product through. If you need to contact us in the future, please do so by either calling 800-860-7727 or emailing us at customercare@masterspas.com . Thank you and we look forward to resolving this and getting you in your new hot very soon.
Review
#949140 Review #949140 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Fix the SPA so it operates as it is suppose to operate.
1.0
Details

On Oct 21, my HL 630 Masters Spa started tripping the electric breaker. I called the dealer to arrange a time for someone to come to my house and fix the problem.

The SPA is only a year and a half old. I was told someone would be at my house on Tuesday Oct 25. That was a no show. I was then told it would be Thursday, Oct 27.

That was a no show. I was then told it would be Nov 1st. The maintenance man showed up and did some adjusting. The SPA no longer tripped the breaker.

As the SPA set with no circulation it was dirty, so I drained it and refilled it. I was told to add the liquid metal solution and let it set for 24 hours which I did. After the 24 hours I turn the SPA on and noticed the circulating pump was not working. I called the dealer and asked for their maintenance man to come back.

Then I noticed the jets only ran for 10 minutes and the SPA water temperature went to 96 degrees but the heater was not on. The problem is that this dealer only has one maintenance person for the state of Texas. I should be scheduled for maintenance sometime in November or December. I never thought to ask about maintenance if the event of a SPA problem when I bought the Master Spa or I probably would not have bought it.

It seems to me that when you have someone sell your product you would ask if they had the manpower to fix any problems.

I would never recommend Master SPA or Primo, the dealer, to anyone.

Master Spas's reply to:

Master Spa - Twilight Series 8.2 | Master Spas review from Minneapolis, Minnesota

Thanks for choosing the TS 8.2. We're so glad you're enjoying your new hot tub! If you ever have any questions, please feel free to reach out to us at customercare@masterspas.com
Review
#939264 Review #939264 is a subjective opinion of poster.
Reason of review
Good quality
Tags
  • Great job
  • Great Price
  • Great Quality
4.6
Details

My family and I went to a show in Belton, TX. I Purchased a larger unit (Twilight 8.2), and everything has been great!

As a new spa owner, I absolutely love this unit! Sales staff was very helpful during the decision process, delivery went as planned, and Ive used it almost every night since. My wife and kids keep themselves entertained during the day, and I'm able to unwind at night. The LED lights make a really fun addition for night use, and the shoulder jets are a must. We are happy that we made the purchase, and have recommended Master to our friends and co-workers.

Thanks Guys!

-Nick Kampa