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Master Spas's reply to:

Master spas a terrible company

Thank you for your recent post. Based off your location, we were able to contact the local independent dealer for more details. They informed us that you haven't paid for the product yet and as a result they cannot arrange for delivery. Please contact your local dealer to finalize payment and arrange for delivery of your new hot tub. Thank you.
Review
#777539 Review #777539 is a subjective opinion of poster.
Cons
  • Customer service
  • Post sale customer service
Reason of review
Poor customer service
Loss
$4800
Preferred solution
Let the company propose a solution

Bought a master spa at a show when they travelled through my town. Signed a contract for a tub, gave a $4800 deposit.

Tub was supposed to be arrive in three weeks. Nobody would return my many calls for three months finally we agreed on a date, had an electrician there for five hours, they didn't show up, they didn't call. Now I found out they will not honor the original deal, nor will they give my deposit back.

Stay away from this company we will probably end up in court. Don't ever give a deposit to this company.

Master Spas's reply to:

Master Spas in West Springfield, Massachusetts - Master Spa too High and Expensive Maintenance, too Much Work, not Enough Enjoyment

Thank you for your recent post on Master Spas Opinions. We're sorry to hear of the water chemistry issues you have had. It definitely sounds abnormal as the Twilight Series has a long history of superior filtration and water maintenance. There are many things that can cause water chemistry issues as your describing. One of our Customer Care Professionals will reach out to you to review and discuss the situation. Thank you
Review
#775410 Review #775410 is a subjective opinion of poster.
Reason of review
Bad quality

PLEASE READ BEFORE YOU MASTER SPA: We have had our Twilight Series spa for just over a year, the spa requires constant maintenance and the maintenance is too expensive, I would not recommend a Master Spa under any condition. If you read the other reviews about low temperature or water not flowing, it is because the filtration system doesn't work.

New filters will clog after 4-6 week and the spa will shut-down, which will require cleaner, however once you soak and clean, they will only last 2-3 DAYS. Have to buy new ones. A filter set is roughly $150. The soaking agent is $15/bottle and you need 2 bottles every time you clean the filters.

After the first 3 months we decided to buy new water and new filters, but with new filters again only lasted 6 weeks before they failed and got no water flow. We have tried everything, from using spa clothes (which is a new term I learned, it is clothes or swimwear for the spa only, you cannot use any kind of soap to clean them), cleaning filters more often, using new filters, using no filters (gross), more chemicals, less chemicals, use spa less (1 or no times a week). Nothing seems to work. Had techs come look at the spa twice, only recommendation was either get new water or new filters and more chemicals.

I will admit at first I wasn’t checking the water every day, now I have become the daily chemical checking expert. In the year we have had the spa we have spent about $1,200 on filters, water and chemicals. I have polled my neighbors and friends to ask them about their spas, not one has had the issues I had. The common response was "never had an issue, never had to change the water and replace the filter once in a while, it never shuts off by itself".

My family loves having a spa...when it works, but it doesn't work more often than it does, so we will be selling this spa and looking to get a better one, or at least one we can enjoy. Again, DO NOT purchase a Twilight Series Master Spa.

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
Thanks to everyone at master spas for making our hot tub experience tolerable. My husband hates the whole car sales experience. We came to your factory sale picked out a spa and it was delivered the following day. The kids live the lights and water falls. I love love...
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Review
#771532 Review #771532 is a subjective opinion of poster.
Pros
  • Product
Reason of review
Good customer service
Master Spas's reply to:

My Twilight Spa by Master Spas

Thank you for your email. One of our Customer Care Team members will be in touch with you to review the situation further. Regarding the energy efficiency of your TS 7.2, Master Spas is one of only a few manufacturers in our industry that have certified, in-house energy testing chambers. We do this to ensure that we have the most efficient product it can be possibly be and we're confident it is.
Review
#766052 Review #766052 is a subjective opinion of poster.
Reason of review
Spa costs much more to operate then comparable spas
Preferred solution
A new better quality cover would be a start.
Tags
  • Swim spas exercise pools

I'm not happy with the Twilight Spa I purchased at the Redmond Fairgrounds. First, this the third spa I've owned and it's costing at least two and half times as much to operate as spas I've owned previously.

The cover, in my opinion is not substantial enough for normal weather conditions not to mention the colder weather we have here on the high desert in central Oregon. Two and a half times as costly, and the salesman stated that this spa will cost less to operate then any spa I have owned in the past. After an inch to an inch and a half of snow the cover will be totally free of snow only water. The center bar down the middle of the cover sags and snow never builds up above it unless it's extremely cold.

In the past spas have cost no more then $20 a month to operate.

This tub, somewhere close to $50. What the ***...

Master Spas's reply to:

Master Spas in Casa Grande, Arizona - Spa is nice when you can get it to work.

Thanks for reaching out to us and filling us in on your situation. One of our Customer Care members will be reaching out to you to review the situation. The messages on your topside control panel indicate a flow issue that is usually caused when the filters need to be cleaned. When the filters get too dirty the water flow is restricted through the heater causing the hot tub not to heat.
Review
#756948 Review #756948 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

having issues with keeping spa working after only a few months. indicator says flow failed whatever that may mean. Restarted spa and message is now about no water in the heater, which I can't find anywhere on the site what that means either. Shut off the spa since it is unusable.

Programming is not intuitive. left a message last week on the web site and not one has called. One of the main issues is, I did not buy it from a local dealer so i thought they would be pretty responsive by phone, but it does not appear to be that way. spent a lot of money on something that works intermittently.

Craig Colgrove

cell 602-692-3280

Master Spas's reply to:

Master Spas - Hot Tub Review from East Middlebury, Vermont

Thanks for the feedback. One of our Customer Care representatives will be in touch with you to review the situation and walk you through the water chemistry issues. The TS 6.2 actually has a far superior filtration system to most hot tubs on the market today and doesn't allow for all the bypass that some other spas have. We'll be in touch shortly to work through getting this resolved and get you enjoying your hot tub.
Review
#755165 Review #755165 is a subjective opinion of poster.
Pros
  • Very convincing to sell the product
Cons
  • Feel the product is not worth the money - poor quality
Reason of review
SCUM SCUM AND MORE SCUM
Loss
$7000
Preferred solution
Full refund
1.0
Details

We were looking to buy a new hot tub and went to the show that they had in Burlington, VT. The sales pitch was great. So, we bought the Twilight 6.2 tub. Well, we got it filled and started using it. Love the jets and love the size. What we don't love is that we get "***" all the time. We had a TIGER spa prior to this one and never, ever EVER had any issue with ***. We also seem to use a lot of chlorine. I was under the impression that this spa would NOT use as many chemicals, but in order to keep it correct, we are putting chlorine in every day, *** stuff and we STILL get ***. If I'm doing something wrong, I'd like to know. As I mentioned, this is our second spa and never had any problems before.

We emptied the spa today and I took pictures of the ***. It's not making us happy that we had to empty the spa to get this cleaned up.

If I could get my money back on this spa, we would surely do it. I would NEVER EVER recommend these spas to anyone.

Master Spas's reply to:

Master Spas in Redding, California - I received no personal instructions on use or how to set up the controls.

Mr. Miralles,

The member of our Customer Care team that reached out to you earlier will be in contact to resolve the situation. Thanks for your patience in getting this resolved.

Master Spas, Inc.
Review
#751940 Review #751940 is a subjective opinion of poster.
Cons
  • Poor service
  • Customer service
Reason of review
Poor customer service

After my review I received an e-mail from you telling me your Customer Care team would contact me to review the operation of my hot tub. From a phone call to you I was told to contact a local company called The Spa Tech.

I did so, and he came out. He helped me with a problem draining the spa and told me some things about the controls. We could not go through the set up, because the spa was drained due to cold weather. He then gave me a bill for a service call in the sum of $70.00, which I paid.

I did not expect to be charged for this service because I feel it was something that should have been done when I purchased the spa. Is it possible for me to receive a refund for this bill? Please review it and let me know. Thank you.

Richard Miralles. E-mail dickand joy@att.net

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Thanks to all who participated at the spa pool BBQ show. We went to the well advertised event and were amazed by the deals that were offered. Over 80 spas on display and some were full of water to feel the jets and see all the new features. We bought a twilight spa...
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Review
#749684 Review #749684 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We bought our twilight spa at spa pool BBQ show, we chose the twilight 7.2 because it had amazing therapy. The neck and shoulder jets is what sold us on this model. If you have neck and back issues you and you can afford this hot tub you should buy it. We went to this...
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Review
#745558 Review #745558 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
We love our spa. Thanks to Travis our experience was amazing. We knew nothing about hot tubs and always wanted one. We went to the convention center after seeing the ads on television. We were met with a very friendly sales rep and were given a complete presentation...
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Review
#745532 Review #745532 is a subjective opinion of poster.
Reason of review
Good customer service