Welcome to Master Spas Opinions

This was all done in 1 day. The temp went from 64* to 99* in the matter of minutes.

The color of the light is like the "NORTHERN LIGHTS". The Jets are just like "BROADWAY JOE" tossing the "DUKE". The direction changer is like "GOING DOWN A WRONG WAY STREET TO AVOID THE COPS". The control panel is like "NASA" "CONTROL", We have a SPLASH DOWN!!!

Any one from "BC" who would like the opportunity to have a SPLASH DOWN, PLEASE contact Master SPAS for the BEST OPPORTUNITY IN SPA PLEASURE. Now for the punch line "THIS SPA IS BETTER THAN LAKE CHARLEVOIX" BEST, Greg Odette

I purchased a Twilight Series spa, Model ts40. When I went to drain the spa, I found that there was no drain plug installed.

I called Master Spas on 7/14/15-10:45am, spoke to Paul..he said he would contact a service tech to check it out. A service tech came out and confirmed that there was no drain plug. Paul said that I would have to pay a service charge to cover the amount that Master Spa would not pay to the service tech. I said that I should not have to pay for anything that should have been standard equipment on a new spa.

I then talked to Brian on 8/10/15-1:20pm, and he said he would try to resolve the situation. I then talked to Jessica on 8/14/15-11:10am, and she said the same thing. Nothing has been done. There seem to be no service backup for their spas, and no quality control.

And why should a customer have to pay for something that is standard equipment.

I have given thought to have a Lawyer become involved just for the reason of their lack of concern for the customer.

IN general we are happy with our H2X swim spa, it has been a great way to exercise and enjoy the summer. However, customer service is sorely lacking.

We recommend that you do not buy directly from manufacturer because you will not receive much help after the sale. Their "customer service" agent advises to call a local retail service provider (not naming who) The local retail provider says they can't service us because we did not buy the spa from them. We called another company name that the customer service agent provided to us and that company laughed and said they really can't drive 2 hours one way for the work.

We are stuck without help, and MasterSpa really doesn't care because they have our $23,000. Lesson learned, don't buy direct!

We recently moved into a new to us home with a MasterSpa. We had a Beachcomber at our previous home and loved how economical it was to run.

I am not used to high power bills for hot tubs. Is here anything we can do to bring this down? Also, it is loud and seems to run all day/night. We read the manual and can't tell whether or not there is a better setting to have it on to keep this from happening.

Lastly, jets on half of the tub turn on full blast when we hit the "jets" button and the others seem to stay on "aux" mode with very weak output.

Is this supposed to be the case? I've attached a photo with some tub details.

My interest...a three person tub. My non-interest...all the whistles and bells.

There are good reviews and bad reviews for all the manufacturers. No one has a perfect record. Like the saying goes, "you pay your money and take your chances".

Had thought the Artic Fox would work best for me but there was a Master Spa Road Show just a couple of miles from my house. They had a floor model close to what I was looking for and about a third ($2,000) cheaper.

Like I told the sales guy, I think the Artic Fox may be a better tub, but not $2,000 better. But here is where I see some discrepancies:

My sales guy (Cain) was from the Ft Wayne factory but wrote the contract on behalf of an Oklahoma City based company. He told me I was buying factory direct and cutting out the profit of the middle man. Nice sales pitch but I am skeptical as ***.

The factory claims a AAA Better Business rating. Here is how the get it: If there is a dispute with an unhappy customer they can duck the issue by saying they did not sell the unit, their dealer made the sale. Which is what is often repeated on this web site.

Anyway, I have very little respect for the BBB, I have found them to be more interested in protecting their fee paying business members than the unsuspecting consumer.

I don't regret my purchase and am looking forward to soaking in my tub. Will write a follow up review when I get the tub installed.

Back on 8/23/10 your company delivered spa to us that we purchased at the Indiana State Fair. The spa was delivered as promised, our old spa was removed, & we were given a very quick tutorial on operation & handed a book of instructions, which was not easily understood.

But we got it filled & operational & enjoyed it for a little over a year when we got a message "heater too hot." We tried to figure out what to do from our instruction book & finally called the spa people we always dealt with. Young man worked on the spa all fall & into the winter but couldn't get it fixed so we had it winterized. Thinking it was a 5 yr. warranty as stated on your website, we had it looked at again & at your suggestion called your guy who told us the same thing to try as our guy had said.

Warranty turned out to be only a year but when our guy finally figured out what part was needed he couldn't get from you because he wasn't an "authorized dealer" & you wouldn't release the part. Bottom line, we lost our desire for a spa so it sat there until we finally decided to get rid of it when the cover started falling apart so we took a saw to it. No one wanted it. We should have called you a long time ago to have it picked up.

I will say it appeared to be well constructed though the lid never would stay on the filter & the extra filter left did not fit our model.

We just felt like your customer service was lacking as we tried to deal with your company through it all finally giving up. So no recommendation from us for Master Spas should anyone ask.

I paid close to $10.000 for our Master Spa, Twilight series. This spa NEVER came with an owners manual, we have also never been able to use the stereo system them cost $800.00.

It has had several leaks, the jets work off an on and the mother had to be replaced in the first year. This hot tub was suppose to be enjoyable and relaxing.. It has been very disappointing. The company we bought this tub from has fixed, or has done their best to fix any and all of our problems, however it's not even been paid off and it's been a true headache, it has cause more family drama then ever.

I sometimes feel that this tub had been used and resold... Other times I feel I bought a lemon.

It's not even two years old! Very disgusted.

A little over a year with our tub and it's a huge paperweight. We bought the tub on one of their road-shows. I was sitting there with the salesman and his closer looking at all the bad reviews this company had online and I was thinking "what am I doing???"

I should have walked out. But I didn't, I bought the $8,000 spa and waited for delivery. Here I am a little over a year later and I can't get it fixed under the three year warranty. Nobody will tell you this when you buy your spa, but you must go online and register it to start your warranty, so here's your warning... go online and register your spa.

The place I contacted to fix my spa was given to me by Master Spas, and I was treated like dirt. Here's some advice. If you want to buy one of their spas first contact their warranty repair place and ask them if they'll fix it under warranty. Anyway... I call, give them a brief description of the problem along with the code that appears in the display and the repair place says that Master Spa's won't pay them to troubleshoot the problem. But the woman says she'll order the part in hopes of that being the problem. Over a week later and I call back, to see if the part is in. I get passed around by 4 people who have no idea who I am. So tip number two. If you call the warranty repair place, not the day, date, time and the person's name you spoke to.

This is when I find out that I needed to register my spa. When I bought it. You'd think a detail like that would have been communicated to me when I bought it. Nope. My advice to Master Spas is to enroll the spa the day you sell it. I bought it directly from Master Spas on one of their road shows, you'd think I wouldn't have to do something like this.

Here I am, so far three weeks with a cold spa. The factory recommended repair facility now tells me that their two weeks out, which I'm sure they're telling me because they don't want to fix my Master Spa. They give me a number for a repair place that is more than an hour away from my home, in hopes they'll come fix it.

I would recommend do not buy a Master Spa, but like me you'll probably read this bad review and buy one anyway. When it breaks, like mine did, and you can't get it fixed in a reasonable time, remember theses words... Like me, you're an ***, you should have known better, but you did it anyway so quit your whining!

After talking husband into buying a master twilight 3 person spa its been a sad story. We were not informed of needing a fuse box so when the man came out with the tub we had to pay electrician extra to get one next day.

Which he put it close to spa. Then 4 months later it started leaking. Had to pay for service call which would have been ok if not for the reason being it was a lose fitting. NOT OUR FAULT!

The guy would not return payment. Now I have to sell because the test stripes are special and can only get a store that is almost 2 hours away. No mailing or ordering on line to us either. They wouldn't do that.

So the guy that sold it to us - Shame on you!! And for the leak ,also shame on you. Sadly only got to use it 3 times.

Other than that I loved the make and model. Bought it at the stock show in Fort Worth!!

We love our Master Spa hot tub. We purchased the Michael Phelps Legend LS900 series.

It holds heat very well and the massage jets are awesome. The only problem with ours is the built in Radio/Sound System. The remote doesn't work, and it is almost impossible to control on the tub itself. You can't see the station, or even the mode it is on.

We just use it bluetooth with apps like Pandora or I Heart Radio.

The speakers are fine, its the radio part that needs improvement. All in all, the spa has provided us hours of relaxation, just be aware of the sound system issues.

We have just begun to use our Master Spa. Our salesperson said we would use chlorine to set it up only, and it was a "mineral water" spa after that.

Minimal maintenance, no chemicals, no need to bathe after because there's no chlorine... this is why we bought it. Said we'd empty it once a year, change one filter once a year, the other every 18 months. Said the filter would keep it nice and clear, just rinse it off once a month...

None of this was true. Now I'm stuck with a giant bathtub full of chemicals and no idea how to keep it clean. Said the delivery man would explain the chemicals and set up- which he had no idea about. This isn't what we paid for.

Am I disappointed? yes.

But I paid a lot for this, so we'll have to figure it out. I'll never buy at a show again, and definitely not "on the spot".