Welcome to Master Spas Opinions

Bought a master spa at a show when they travelled through my town. Signed a contract for a tub, gave a $4800 deposit.

Tub was supposed to be arrive in three weeks. Nobody would return my many calls for three months finally we agreed on a date, had an electrician there for five hours, they didn't show up, they didn't call. Now I found out they will not honor the original deal, nor will they give my deposit back.

Stay away from this company we will probably end up in court. Don't ever give a deposit to this company.

PLEASE READ BEFORE YOU MASTER SPA: We have had our Twilight Series spa for just over a year, the spa requires constant maintenance and the maintenance is too expensive, I would not recommend a Master Spa under any condition. If you read the other reviews about low temperature or water not flowing, it is because the filtration system doesn't work.

New filters will clog after 4-6 week and the spa will shut-down, which will require cleaner, however once you soak and clean, they will only last 2-3 DAYS. Have to buy new ones. A filter set is roughly $150. The soaking agent is $15/bottle and you need 2 bottles every time you clean the filters.

After the first 3 months we decided to buy new water and new filters, but with new filters again only lasted 6 weeks before they failed and got no water flow. We have tried everything, from using spa clothes (which is a new term I learned, it is clothes or swimwear for the spa only, you cannot use any kind of soap to clean them), cleaning filters more often, using new filters, using no filters (gross), more chemicals, less chemicals, use spa less (1 or no times a week). Nothing seems to work. Had techs come look at the spa twice, only recommendation was either get new water or new filters and more chemicals.

I will admit at first I wasn’t checking the water every day, now I have become the daily chemical checking expert. In the year we have had the spa we have spent about $1,200 on filters, water and chemicals. I have polled my neighbors and friends to ask them about their spas, not one has had the issues I had. The common response was "never had an issue, never had to change the water and replace the filter once in a while, it never shuts off by itself".

My family loves having a spa...when it works, but it doesn't work more often than it does, so we will be selling this spa and looking to get a better one, or at least one we can enjoy. Again, DO NOT purchase a Twilight Series Master Spa.

I'm not happy with the Twilight Spa I purchased at the Redmond Fairgrounds. First, this the third spa I've owned and it's costing at least two and half times as much to operate as spas I've owned previously.

The cover, in my opinion is not substantial enough for normal weather conditions not to mention the colder weather we have here on the high desert in central Oregon. Two and a half times as costly, and the salesman stated that this spa will cost less to operate then any spa I have owned in the past. After an inch to an inch and a half of snow the cover will be totally free of snow only water. The center bar down the middle of the cover sags and snow never builds up above it unless it's extremely cold.

In the past spas have cost no more then $20 a month to operate.

This tub, somewhere close to $50. What the ***...

having issues with keeping spa working after only a few months. indicator says flow failed whatever that may mean. Restarted spa and message is now about no water in the heater, which I can't find anywhere on the site what that means either. Shut off the spa since it is unusable.

Programming is not intuitive. left a message last week on the web site and not one has called. One of the main issues is, I did not buy it from a local dealer so i thought they would be pretty responsive by phone, but it does not appear to be that way. spent a lot of money on something that works intermittently.

Craig Colgrove

cell 602-692-3280

We were looking to buy a new hot tub and went to the show that they had in Burlington, VT. The sales pitch was great. So, we bought the Twilight 6.2 tub. Well, we got it filled and started using it. Love the jets and love the size. What we don't love is that we get "***" all the time. We had a TIGER spa prior to this one and never, ever EVER had any issue with ***. We also seem to use a lot of chlorine. I was under the impression that this spa would NOT use as many chemicals, but in order to keep it correct, we are putting chlorine in every day, *** stuff and we STILL get ***. If I'm doing something wrong, I'd like to know. As I mentioned, this is our second spa and never had any problems before.

We emptied the spa today and I took pictures of the ***. It's not making us happy that we had to empty the spa to get this cleaned up.

If I could get my money back on this spa, we would surely do it. I would NEVER EVER recommend these spas to anyone.

After my review I received an e-mail from you telling me your Customer Care team would contact me to review the operation of my hot tub. From a phone call to you I was told to contact a local company called The Spa Tech.

I did so, and he came out. He helped me with a problem draining the spa and told me some things about the controls. We could not go through the set up, because the spa was drained due to cold weather. He then gave me a bill for a service call in the sum of $70.00, which I paid.

I did not expect to be charged for this service because I feel it was something that should have been done when I purchased the spa. Is it possible for me to receive a refund for this bill? Please review it and let me know. Thank you.

Richard Miralles. E-mail dickand joy@att.net