Welcome to Master Spas Opinions

I paid close to $10.000 for our Master Spa, Twilight series. This spa NEVER came with an owners manual, we have also never been able to use the stereo system them cost $800.00.

It has had several leaks, the jets work off an on and the mother had to be replaced in the first year. This hot tub was suppose to be enjoyable and relaxing.. It has been very disappointing. The company we bought this tub from has fixed, or has done their best to fix any and all of our problems, however it's not even been paid off and it's been a true headache, it has cause more family drama then ever.

I sometimes feel that this tub had been used and resold... Other times I feel I bought a lemon.

It's not even two years old! Very disgusted.

A little over a year with our tub and it's a huge paperweight. We bought the tub on one of their road-shows. I was sitting there with the salesman and his closer looking at all the bad reviews this company had online and I was thinking "what am I doing???"

I should have walked out. But I didn't, I bought the $8,000 spa and waited for delivery. Here I am a little over a year later and I can't get it fixed under the three year warranty. Nobody will tell you this when you buy your spa, but you must go online and register it to start your warranty, so here's your warning... go online and register your spa.

The place I contacted to fix my spa was given to me by Master Spas, and I was treated like dirt. Here's some advice. If you want to buy one of their spas first contact their warranty repair place and ask them if they'll fix it under warranty. Anyway... I call, give them a brief description of the problem along with the code that appears in the display and the repair place says that Master Spa's won't pay them to troubleshoot the problem. But the woman says she'll order the part in hopes of that being the problem. Over a week later and I call back, to see if the part is in. I get passed around by 4 people who have no idea who I am. So tip number two. If you call the warranty repair place, not the day, date, time and the person's name you spoke to.

This is when I find out that I needed to register my spa. When I bought it. You'd think a detail like that would have been communicated to me when I bought it. Nope. My advice to Master Spas is to enroll the spa the day you sell it. I bought it directly from Master Spas on one of their road shows, you'd think I wouldn't have to do something like this.

Here I am, so far three weeks with a cold spa. The factory recommended repair facility now tells me that their two weeks out, which I'm sure they're telling me because they don't want to fix my Master Spa. They give me a number for a repair place that is more than an hour away from my home, in hopes they'll come fix it.

I would recommend do not buy a Master Spa, but like me you'll probably read this bad review and buy one anyway. When it breaks, like mine did, and you can't get it fixed in a reasonable time, remember theses words... Like me, you're an ***, you should have known better, but you did it anyway so quit your whining!

After talking husband into buying a master twilight 3 person spa its been a sad story. We were not informed of needing a fuse box so when the man came out with the tub we had to pay electrician extra to get one next day.

Which he put it close to spa. Then 4 months later it started leaking. Had to pay for service call which would have been ok if not for the reason being it was a lose fitting. NOT OUR FAULT!

The guy would not return payment. Now I have to sell because the test stripes are special and can only get a store that is almost 2 hours away. No mailing or ordering on line to us either. They wouldn't do that.

So the guy that sold it to us - Shame on you!! And for the leak ,also shame on you. Sadly only got to use it 3 times.

Other than that I loved the make and model. Bought it at the stock show in Fort Worth!!

We love our Master Spa hot tub. We purchased the Michael Phelps Legend LS900 series.

It holds heat very well and the massage jets are awesome. The only problem with ours is the built in Radio/Sound System. The remote doesn't work, and it is almost impossible to control on the tub itself. You can't see the station, or even the mode it is on.

We just use it bluetooth with apps like Pandora or I Heart Radio.

The speakers are fine, its the radio part that needs improvement. All in all, the spa has provided us hours of relaxation, just be aware of the sound system issues.

We have just begun to use our Master Spa. Our salesperson said we would use chlorine to set it up only, and it was a "mineral water" spa after that.

Minimal maintenance, no chemicals, no need to bathe after because there's no chlorine... this is why we bought it. Said we'd empty it once a year, change one filter once a year, the other every 18 months. Said the filter would keep it nice and clear, just rinse it off once a month...

None of this was true. Now I'm stuck with a giant bathtub full of chemicals and no idea how to keep it clean. Said the delivery man would explain the chemicals and set up- which he had no idea about. This isn't what we paid for.

Am I disappointed? yes.

But I paid a lot for this, so we'll have to figure it out. I'll never buy at a show again, and definitely not "on the spot".