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We love our twilight spa | Master Spas review

5.0
Details
Thanks to everyone at master spas for making our hot tub experience tolerable. My husband hates the whole car sales experience. We came to your factory sale picked out a spa and it was delivered the following day. The kids live the lights and water falls. I love love love the neck and shoulder jets. My husband likes the no maintence with the mineral filtration. Hardly any chemicals. No bathing after we exit the spa. We only wish we stepped up into the 8 ft spa as you suggested. We had no idea everyone would be in the tub at the same time. We will tell everyone we know to buy a master spa.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#771532 Review #771532 is a subjective opinion of poster.
Pros
  • Product
Reason of review
Good customer service
Master Spas's reply to:

My Twilight Spa by Master Spas

Thank you for your email. One of our Customer Care Team members will be in touch with you to review the situation further. Regarding the energy efficiency of your TS 7.2, Master Spas is one of only a few manufacturers in our industry that have certified, in-house energy testing chambers. We do this to ensure that we have the most efficient product it can be possibly be and we're confident it is.
Review
#766052 Review #766052 is a subjective opinion of poster.
Reason of review
Spa costs much more to operate then comparable spas
Preferred solution
A new better quality cover would be a start.
Tags
  • Swim spas exercise pools

I'm not happy with the Twilight Spa I purchased at the Redmond Fairgrounds. First, this the third spa I've owned and it's costing at least two and half times as much to operate as spas I've owned previously.

The cover, in my opinion is not substantial enough for normal weather conditions not to mention the colder weather we have here on the high desert in central Oregon. Two and a half times as costly, and the salesman stated that this spa will cost less to operate then any spa I have owned in the past. After an inch to an inch and a half of snow the cover will be totally free of snow only water. The center bar down the middle of the cover sags and snow never builds up above it unless it's extremely cold.

In the past spas have cost no more then $20 a month to operate.

This tub, somewhere close to $50. What the ***...

Master Spas's reply to:

Spa is nice when you can get it to work. | Master Spas review from Casa Grande, Arizona

Thanks for reaching out to us and filling us in on your situation. One of our Customer Care members will be reaching out to you to review the situation. The messages on your topside control panel indicate a flow issue that is usually caused when the filters need to be cleaned. When the filters get too dirty the water flow is restricted through the heater causing the hot tub not to heat.
Review
#756948 Review #756948 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

having issues with keeping spa working after only a few months. indicator says flow failed whatever that may mean. Restarted spa and message is now about no water in the heater, which I can't find anywhere on the site what that means either. Shut off the spa since it is unusable.

Programming is not intuitive. left a message last week on the web site and not one has called. One of the main issues is, I did not buy it from a local dealer so i thought they would be pretty responsive by phone, but it does not appear to be that way. spent a lot of money on something that works intermittently.

Craig Colgrove

cell 602-692-3280

Master Spas's reply to:

Master Spas - Hot Tub Review from East Middlebury, Vermont

Thanks for the feedback. One of our Customer Care representatives will be in touch with you to review the situation and walk you through the water chemistry issues. The TS 6.2 actually has a far superior filtration system to most hot tubs on the market today and doesn't allow for all the bypass that some other spas have. We'll be in touch shortly to work through getting this resolved and get you enjoying your hot tub.
Review
#755165 Review #755165 is a subjective opinion of poster.
Pros
  • Very convincing to sell the product
Cons
  • Feel the product is not worth the money - poor quality
Reason of review
SCUM SCUM AND MORE SCUM
Loss
$7000
Preferred solution
Full refund
1.0
Details

We were looking to buy a new hot tub and went to the show that they had in Burlington, VT. The sales pitch was great. So, we bought the Twilight 6.2 tub. Well, we got it filled and started using it. Love the jets and love the size. What we don't love is that we get "***" all the time. We had a TIGER spa prior to this one and never, ever EVER had any issue with ***. We also seem to use a lot of chlorine. I was under the impression that this spa would NOT use as many chemicals, but in order to keep it correct, we are putting chlorine in every day, *** stuff and we STILL get ***. If I'm doing something wrong, I'd like to know. As I mentioned, this is our second spa and never had any problems before.

We emptied the spa today and I took pictures of the ***. It's not making us happy that we had to empty the spa to get this cleaned up.

If I could get my money back on this spa, we would surely do it. I would NEVER EVER recommend these spas to anyone.

Master Spas's reply to:

I received no personal instructions on use or how to set up the controls. | Master Spas review from Redding, California

Mr. Miralles,

The member of our Customer Care team that reached out to you earlier will be in contact to resolve the situation. Thanks for your patience in getting this resolved.

Master Spas, Inc.
Review
#751940 Review #751940 is a subjective opinion of poster.
Cons
  • Customer service
  • Poor service
Reason of review
Poor customer service

After my review I received an e-mail from you telling me your Customer Care team would contact me to review the operation of my hot tub. From a phone call to you I was told to contact a local company called The Spa Tech.

I did so, and he came out. He helped me with a problem draining the spa and told me some things about the controls. We could not go through the set up, because the spa was drained due to cold weather. He then gave me a bill for a service call in the sum of $70.00, which I paid.

I did not expect to be charged for this service because I feel it was something that should have been done when I purchased the spa. Is it possible for me to receive a refund for this bill? Please review it and let me know. Thank you.

Richard Miralles. E-mail dickand joy@att.net

Great hot tub | Master Spas review from Midland, Texas

Thanks to all who participated at the spa pool BBQ show. We went to the well advertised event and were amazed by the deals that were offered. Over 80 spas on display and some were full of water to feel the jets and see all the new features. We bought a twilight spa that retailed for 13,750.00 and after all the rebates and discounts ( military ) we were able to buy the Twilight 8.2 for 8500.00. We chose this hot tub because of the neck and shoulder jets along with the giant foot jets which most of the hot tubs we were looking at did not have. We looked at a jacuzzi for 12k and it had no neck jets or foot jets to speak of, and for a lot more money. We've had the spa for almost 5 months and we are extremely happy. Thanks to everyone who made this process so easy. The last spa we bought only had driveway delivery. Your guys made it look easy. To anyone looking to buy a new spa, the twilight is the one to buy.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#749684 Review #749684 is a subjective opinion of poster.
Reason of review
Good customer service

We love our twilight spa | Master Spas review from Fort Worth, Texas

We bought our twilight spa at spa pool BBQ show, we chose the twilight 7.2 because it had amazing therapy. The neck and shoulder jets is what sold us on this model. If you have neck and back issues you and you can afford this hot tub you should buy it. We went to this event and took advantage of the interest free financing. All in all it took less then in hour from beginning to end. We bought a hot tub from Costco 2 years ago, what a nightmare, there is not enough time to express our disappointment in the Costco hot tub. The master spa delivery crew delivered our new spa and for only 200 dollars picked up our old hot tub and delivered it across town to our kids. The process was so easy. To anyone looking to buy a hot tub and are fortunate enough to have a sell in your city you should take full advantage of the discounts. Compared to what we spent on the Costco junk (5800.00) We paid 7900.00 for our master spa it is night and day in both quality and features. Thanks to all involved. We are customers for life. Chris and Ammy Renfro
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#745558 Review #745558 is a subjective opinion of poster.
Reason of review
Good customer service

Review about Master Spas Hot Tub from Dallas, Texas

5.0
Details
We love our spa. Thanks to Travis our experience was amazing. We knew nothing about hot tubs and always wanted one. We went to the convention center after seeing the ads on television. We were met with a very friendly sales rep and were given a complete presentation about the product available. It's always scary spending that kind of money but with all of his knowledge it made it easy. We purchased on Friday and it was delivered on Saturday. The delivery crew was amazing. After a brief rundown we were on our way to tubbing. Travis asked us to text him or call before we filled the spa. We chose to text and he called back within 10 min. Instead of having to read the owners Manuel he walked us through a 4 step process. The hot tub did the rest. We are so impressed we had to share our story. I know you only hear from upset customers so we always share when the service is great. Thanks again Travis and thank you master spas for making it so easy. We love our twilight 6 person spa. We will tell everybody to buy from you and your company. The Budda Family.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#745532 Review #745532 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

I received no personsal instructions on use or how to set up the controls. | Master Spas review from Redding, California

Richard,

Thank you for choosing a Master Spa. One of our Customer Care team members will be in touch to review the operation of your new hot tub.

In the future, feel free to reach us at either 800-860-7727 or customercare@masterspas.com
Review
#744505 Review #744505 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I purchased my spa from a dealer from out of our area and when it was delivered I was not given any instructions on how to set the controls, how to drain or even what the different features are. I phoned your company and they referred me to a local repair technician .

I am 91 years old and I could use some help in how everything works. My user manual has different diagnostic codes than I have on the spa. I also do not know if it has the Eco Pur system or the freeze protection feature. I also do not understand how to program it so it doesn't have to run all the time.

Can you send someone out to give me instructions and is it covered under the warranty?

Thank you for any help you can give me. Richard Miralles

Master Spas's reply to:

Our new Master Spas Health Living 8 is lukewarm

Thank you for your recent review. We were able to find your contact details in our system and we'll be reaching out to you directly to discuss the situation further. Master Spas builds some of the most energy efficient hot tubs on the market. However, once the cover is off any hot tub in a cold climate, the temperature of the spa is likely to drop. From what we can tell, the hot tub is operating properly but we will look forward to discussing this with you directly.
Thank you
Review
#739801 Review #739801 is a subjective opinion of poster.
Reason of review
Bad quality

We live in Michigan.

Our hot tub was delivered in August, 2015.

Since winter has arrived, this hot tub does not retain its' desired temperature.

We set the temperature to 103 degrees.

Within the first few minutes of using the hot tub, the temperature drops to 102 degrees, and it does not recover.

And, if you want to enjoy the hot tub for longer than 30 minutes?

Well, "most people don't do that" and "you must have a dirty filter" are the comments we received from the Master Spas dealer, somehow trying to justify the failure of the HL8 to retain its' desired temperature.

And of course, the California energy standards are also to blame.

Everything and everyone is to blame, except for the manufacturer.

Good thing we purchased an extended warranty ... I guess.