Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
My favorite spa yet. I bought a twilight 6.2 from a expo show in my local town. I went with the intention of finding a great deal. To my surprise the deals were better then I could imagine. There weren't colors to choose from but I liked the colors they had anyway....View full review
Master Spas in Reno, Nevada - Proceed with caution
A little over a year with our tub and it's a huge paperweight. We bought the tub on one of their road-shows. I was sitting there with the salesman and his closer looking at all the bad reviews this company had online and I was thinking "what am I doing???" I should have walked out. But I didn't, I bought the $8,000 spa and waited for delivery. Here I am a little over a year later and I can't get it fixed under the three year warranty. Nobody will tell you this when you buy your spa, but you must go online and register it to start your warranty, so here's your warning... go online and register your spa. The place I contacted to fix my spa was given to me by Master Spas, and I was treated like dirt. Here's some advice. If you want to buy one of their spas first contact their warranty repair place and ask them if they'll fix it under warranty. Anyway... I call, give them a brief description of the problem along with the code that appears in the display and the repair place says that Master Spa's won't pay them to troubleshoot the problem. But the woman says she'll order the part in hopes of that being the problem. Over a week later and I call back, to see if the part is in. I get passed around by 4 people who have no idea who I am. So tip number two. If you call the warranty repair place, not the day, date, time and the person's name you spoke to. This is when I find out that I needed to register my spa. When I bought it. You'd think a detail like that would have been communicated to me when I bought it. Nope. My advice to Master Spas is to enroll the spa the day you sell it. I bought it directly from Master Spas on one of their road shows, you'd think I wouldn't have to do something like this. Here I am, so far three weeks with a cold spa. The factory recommended repair facility now tells me that their two weeks out, which I'm sure they're telling me because they don't want to fix my Master Spa. They give me a number for a repair place that is more than an hour away from my home, in hopes they'll come fix it. I would recommend do not buy a Master Spa, but like me you'll probably read this bad review and buy one anyway. When it breaks, like mine did, and you can't get it fixed in a reasonable time, remember theses words... Like me, you're an ***, you should have known better, but you did it anyway so quit your whining!
Master Spas in Weatherford, Texas - Sad ending
After talking husband into buying a master twilight 3 person spa its been a sad story. We were not informed of needing a fuse box so when the man came out with the tub we had to pay electrician extra to get one next day. Which he put it close to spa. Then 4 months later it started leaking. Had to pay for service call which would have been ok if not for the reason being it was a lose fitting. NOT OUR FAULT! The guy would not return payment. Now I have to sell because the test stripes are special and can only get a store that is almost 2 hours away. No mailing or ordering on line to us either. They wouldn't do that. So the guy that sold it to us - Shame on you!! And for the leak ,also shame on you. Sadly only got to use it 3 times. Other than that I loved the make and model. Bought it at the stock show in Fort Worth!!
Master Spas in Leander, Texas - Almost Perfect...
We love our Master Spa hot tub. We purchased the Michael Phelps Legend LS900 series. It holds heat very well and the massage jets are awesome. The only problem with ours is the built in Radio/Sound System. The remote doesn't work, and it is almost impossible to control on the tub itself. You can't see the station, or even the mode it is on. We just use it bluetooth with apps like Pandora or I Heart Radio. The speakers are fine, its the radio part that needs improvement. All in all, the spa has provided us hours of relaxation, just be aware of the sound system issues.
Master Spas in Albuquerque, New Mexico - All these chemicals?
We have just begun to use our Master Spa. Our salesperson said we would use chlorine to set it up only, and it was a "mineral water" spa after that. Minimal maintenance, no chemicals, no need to bathe after because there's no chlorine... this is why we bought it. Said we'd empty it once a year, change one filter once a year, the other every 18 months. Said the filter would keep it nice and clear, just rinse it off once a month... None of this was true. Now I'm stuck with a giant bathtub full of chemicals and no idea how to keep it clean. Said the delivery man would explain the chemicals and set up- which he had no idea about. This isn't what we paid for. Am I disappointed? yes. But I paid a lot for this, so we'll have to figure it out. I'll never buy at a show again, and definitely not "on the spot".
Master Spas in Bakersfield, California - Service
We purchased our master spa in 2005/2006, legend series. We called numerous times after having experienced problems with our television and speaker system not working. The customer service was not good. We could find nobody to help us with our issue. The store was located in Laguna Beach california. Half the time they did not answer. I am located in Bakersfield California. Needless to say, we gave up and our spa is still broken after all of these years. For the price we paid we would have expected much better customer care. Very disappointed customer. I liked what your spas had to offer, but the service was less than desirable.
Master Spas are great!
I've owned a few other spas and the Master Spa has been the best by far. It has a lot of power , but the jets are adjustable. It's easy to take care of and it doesn't cost much on the electric bill. The jets are all in the right places. It's quiet and I've had it for over 7 years with no service call. My wife likes the ECOPUR filters that don't require a lot of chlorine. It takes only about 2 minutes a week to maintain. It's much easier than the other spas we owned. Thanks for the great relaxing product.
Master Spas in Brownsburg, Indiana - Repairs
NO customer service. Feel like this was a really bad investment because if it is not working properly there is no one available to repair. Home office is not concerned or helpful in getting repairs made. Guess once you spend your hard earned money on it they are done! Ours has not been heating for several weeks. Was given name of repairman did not show up when scheduled and then did not return phone calls. Finally called home office and was told he had retired and they had no one else. We bought ours at the State Fair a few years ago-do not fall for the sales pitch because once you have purchased the company is done!
Master Spas - We Love Our Spa!
We love our Spa . The Eco Pur filter system is above all others I have experienced . It keeps our Spa so chemically balanced . I rarely have to do anything other than adding a bit of chlorine and a spa shock after each tub . As far as power consumption goes , I have not hardly noticed a difference in our electrical companies bill . I am very pleased with its performance . Susan… Calgary, Canada
Reason of review
Good customer service
Master Spas in Avondale, Pennsylvania - Horrible Customer Service
Master Spas Northern Wisconsin. Ordered a part included picture in email since they were having a hard time finding the part. I received the part and it was not anything like what I needed. Called for return was told I need to pay for return. Clearly the mistake was made by Master Spas. Why should a customer be out any money for a mistake made within the company. I wanted to speak to manager in customer service I was told nobody in there just the guy on the phone. Next day call back same story and I'm responsible to pay shipping for a part that was shipped to me wrong! I will never use this company again.
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