As if that wasn't disappointing enough, my experience in getting someone to fix it has been terrible. They don't have support on the weekend, so I left them and my sales rep messages.

I told the sales rep (Perry) I expect him to facilitate the repair. His voicemail back to me was "Hi this is Perry returning your call (click)" What I expected was "there will be a tech out to your house Monday first thing". I got an email from Master Spa customer support this morning telling me to call some place, probably their locally contracted support? I don't know.

I called them and got a voice mail, so we will see what happened. I emailed them back telling them that I expect all billing to be handled by them. My hopes are low, however, at this point. I'll probably get stuck with the bill.

Nothing like spending $11.7K on a tub for it to break down after 4 times of using it. The lemon taste in my mouth is so strong right now LOL

User's recommendation: If you buy, just realize that their customer service sucks.

Preferred solution: Deliver product or service ordered.

Store Location: Kuna, Idaho

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Master Spas Products and Services Reviews

Product or Service Reviews