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Thank you for your post. We'd like the opportunity to discuss this further with you. Please contact us at 800-860-7727. The Twilight Series Spa you purchased has a 5 year Surface and Structure Warranty and a 3 year Parts and Labor warranty. The control panel is...
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Colorado Springs, Colorado
#430571
Master Spas's reply to:

Thank you for your post. We'd like the opportunity to discuss this further with you. Please contact us at 800-860-7727. Master Spas, Inc. does not sell direct to the public. We are a manufacturer but would like to reach out to the retailer that you visited to...
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Alameda, California
#426055
Master Spas's reply to:

Thank you for your post. We'd like the opportunity to discuss this further with you. Please contact us at 800-860-7727. Thank you.
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Media, Pennsylvania
#418802
Master Spas's reply to:

Thank you for your post and glad to hear you are enjoying your Master Spa!
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La Jolla, California
#415147
Mr. Yother - We're sorry to hear of your issue however we would like to point out that your issue is very clearly between yourself and a company called Master Pool and Spa and NOT Master Spas, Inc. We hope your situation has been resolved to your satisfaction. Thank...
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#397384
Thank you for making us aware of this situation. Master Spas is proud to have an A+ BBB Rating and strive to make every Master Spa owner satisfied. It looks like you purchased through a local dealer, as Master Spas does not sell factory direct. We will reach out to...
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#392758
Master Spas's reply to:

Thank you for the post. We’d like the opportunity to get more information from you on who the dealer was that you visited. Please contact us at 800-860-7727 or customercare@masterspas.com. We strive to make sure our dealers are providing the best possible service to...
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Bakersfield, California
#385318
Master Spas's reply to:

Thank you for your post but we're sorry to hear of your situation. Master Spas, Inc. does not sell to the public but manufactures several award winning brands that are sold through independently owned specialty retailers around the world. We hope your situation has...
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#375142
Master Spas's reply to:

Thank you for your post. From the details you provided, it doesn’t sound like you ever contacted the factory. Please contact us at 800-860-7727 or customercare@masterspas.com if we can be of help. Thank you
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Puyallup, Washington
#333479
Master Spas's reply to:

Sorry to hear that you are having issues. We'd love to be of further help but will need some more details from you. Please contact us at 800-860-7727 or customercare@masterspas.com. We'd love to help. Thank you
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Valley Center, Kansas
#291011