Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Master Spas - Not Worth It
Bought a Master Spa, 2012 Legacy Series, had to replace the pump this week and used the repair person Master Spa recommened, the cost a whopping $915!!!!!! We were told we should really have a "bigger HP Pump" for better water flow, etc. Total Rip off, I'm sure they are in on it together. 2 years old, new pump?? 1 year warranty is a joke. If they are good as they claim, why not stand behid your product. *** off your customers, the word will get out. I'd go to Costco next time, we all know they will stand behind anything. Won't be buying or recommending Master Spa to anyone.
Master Spas in Wilmington, Delaware - Master Spa Quality is very poor
Bought my Micheal Phelps Master Spa six months ago. It gets light use (1-2x/week) but has had constant problems. Water flow issues, Heat sensor issues, Motor issues. Stage 2 only works occassionally. Eastcoast Spa in Horsham, PA is terrible. No service. Do not waste your money on this product or this company. They advertise this until as being the ultimate spa but it has been far from it. We continually find the unit not keeping temperature. We have had to change the filters six times in six months. The original micro filter clogged in the 1st week and the manufacture advised not using it. East Cast Spa does nothing to address the poor performance of the tub. Master Spa suggests the filters should last six months but they do not. Stay away from this poor product. Michael Phelps Twilight is a total waste of money!
Master Spas - Issue is none
I have had my Master Spa going on 5 years and I have had nothing to be fixed of any sort on this. I own a 2009 and the family and I love it. We have family that come from out of town to use it or just to hang and have good times. Those of you that complain should give it a little the company will fix what is promised or warranted to you. They are a busy company and lots of people and companies still want, what you keep complaining of. The hot tub of someones dreams just not yours.
Reason of review
Bought a Master Spa at a show and got a great deal. Delivered on time as I paid in full. One small problem with the tub that was fixed within the week. I think as long as you pay for your spa promptly and treat the store with respect if you do have a problem,...View full review
Reason of review
Good customer service
Master Spas in Saint Louis, Missouri - Nothing but Problems
1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should not be but no fix said the company didn't had no idea how to fix. Terrible problems with water green ,cloudy foamy. this happens even if no one uses. Told my problem I'll have to figure it out.Ask questions about mineral filter answer I DON'T KNOW. Had a different spa for 14 years same house ,same water. NO PROBLEMS with it. I feel like I just threw away $10,000 . I live in The St. Louis area
Master Spas - Review in Plumbing fixtures category from Hermitage, Pennsylvania
We purchased a twlight spa from them at an expo center. We paid for it in full. They said it would be delivered in 1 1/2 to 2 weeks. That was July 19th. They kept calling and telling us it would be delivered on a Tues and then it wasn't ready. They told us to make sure we got an electrician. We decided to wait till after it arrived. They called and said it would be there on a Sat. Then called and said they were't shipping it till after LABOR day.....we said forget it, we don't want it now. Waited TOO long......kept lying to us....now they won't refund our money.....6,890.00......we don't even have a tub!!!!! They are stealing our money!!!!!!!! We have contacted an attorney to help us........
Master Spas - Commercial Review from Vancouver, Washington
What a joke of a show in Portland oregon. Planned my day, took time to attend and all they had was a small amount of tubs and swim spas only. No outdoor living spaces or related items / displays . Paid 8.00 for parking and was out of there in 5 minutes. TV commercial was mis-leading. Disappointed and a waste of my time.
Master Spas - Review about Spa from Corpus Christi, Texas
Thanks master spas. I bought a master spa at your factory sale in Texas and in a few simple words, it's amazing. No chemicals to speak of and very quiet. This is our third spa. I wish we had known of your company earlier.
Reason of review
Good customer service
Master Spas in Corpus Christi, Texas - Bad News! Spa Pool and BBQ sale
We are seeking resolution on a deposit placed on a floor model at a convention center in Texas at the American Bank Center on the 29th of August 2014. We have made a formal request to have our 500.00 deposit refunded to our Visa Account." We Met with Travis the sales Rep in the afternoon on the 29th, We called him the morning of the 30th and requested a refund on our deposit stating that our concerns discussed the day prior were prohibiting us from going through with the sale. Our intent was to purchase a unit once we closed on the house. Travis told us he had seen and was aware of our concerns and was expecting the call.Later that morning we received an email stating that our deposit would not be refunded and we needed to read our contract. We then moved forward to the sales manager at the show, Glen Oslen, and discussed Chapter 39 Texas Business Commerce Code, the intent of the law being to protect consumers from Merchants in other than permanent places of business. It states and gives a 3 day buyers remorse clause if the purchase takes place in other than the business' permanent place of business. We were denied the refund and informed that the intent was to hold us to the contract we signed. That the intent of their company was to stick to their side of the agreement. After voicing our concern that this is against Chapter 39 and that we would like to work out a solution were advised to refuse delivery when the driver called. We are not sure why, the contract clearly states that delivery will not be scheduled until 50 percent had been paid and the remainder would be due at the time of delivery. We did receive a call from the delivery guy (Ben) and my gut instinct was to not refuse delivery but delay. I was very clear that we were not refusing delivery but wanted to wait until we settled the issue with the company before moving forward. We have now made a request in writing to have our deposit refunded. This request was given to the manager on the sales floor our sales Rep and sent to the company as well. Our only recourse if the return is denied will be to file a dispute form with our Bank and Credit card company as well as the BBB. None of these actions are our preferred by us, we would have liked keep it simple. No business card, emails, warranty information, no information package about products. Salesman printed a page schematic for electrician instead of providing a manual. Very pushy, incorrect on their knowledge of the law, good at misleading. Not a happy customer. Represented themselves as one company. No two phone numbers with the same area code. Hard to figure out who to contact. So we duplicated and went through Master Spas and Pool Spa and BBQ Sale.
Master Spas in Half Moon Bay, California - Disappointment!
Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indiana could care less about the problems we experienced and I'm sure it has to do with the fact that we bought it out here and it was supposedly at a reduced price close-out sale. Right--$6200+ later. Our hot tub was supposed to have been delivered Aug 14 between 1-3pm so I took the afternoon off of work. At 2:20 driver called to say it would be between 4-6pm. We were taking our daughter to dinner since it was her birthday so we called at 5:30 to make sure they were close. Nope-they were still in San Jose (over an hour away). They would not change the delivery to the next day because they were leaving town. They finally arrived at 8pm. It arrived with no cover and no stairs. Driver said "someone ran in to them" so he would have them shipped out to us the next day or day after. Yeah, right. I got connected to the Customer Service Supervisor who promised me he would upgrade my stairs and my cover for my inconvenience. He did not. He also said he would keep me posted every step of the way on the delivery of these items. He did not. I was told by him my cover would be delivered 8/22 so this time I had to take the entire day off because I had no estimate of time. I emailed CSR Manager on 8/21 to tell him of my concerns but he wasn't bothered. Sat home all day waiting and at 3:30 or 4:00pm, the delivery company called to say they would be here Monday with my cover. So, I had to take yet another afternoon off of work on Monday to wait for my cover. In the meantime, I had to buy a tarp for my hot tub because it was getting filthy with debris from the trees. The cover is not an upgraded cover-it's the same lousy one we saw in the showroom. The CSR Manager who was supposed to keep me informed every step of the way basically dropped off of the face of the Earth. So, after taking 3 days off of work and having to use my vacation days (which is ridiculous), I finally got my stairs and my cover on August 25. I bought and paid for the hot tub on August 9 and didn't get my stuff until August 25-almost a month. The whole process was entirely disappointing. Oh-the CSR Manager said he would send me a care package. Nothing has arrived so I'm sure that must be a lie too. Please do not buy from this company unless you live in Indiana and can walk in to their store and demand good service. They brag about being American made and I would appreciate that except for the fact that they do NOT care about their customers and if you buy from someone other than their store, you are totally screwed. You have no option but to keep the spa and are at the mercy of when they feel like getting your stuff to you. I am so disappointed. I hate this hot tub and this entire experience has made me ill. Please do not buy Master Spa from a travelling show. They may be fine if you buy direct but who knows, it will probably break down in a week. I am not happy with my purchase and am completely disappointed in the lack of service I received. Also, if a guy named Duane who calls himself "24/7" tries to sell you the spa, run fast. He's not available 24/7-I heard from him once during the entire process and it was basically to tell me he couldn't help me and he referred me to this CSR Manager who was worthless. It's all a scam.
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