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Thank you for your posting. As a manufacturer of award winning hot tubs and swim spas, we appreciate any feedback we can get from our valued customers or potential customers. Master Spas, Inc. understans that a potential customers first experience isnt really with...
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San Francisco, California
#485812
Thank you for your posting. Our factory trained Customer Service Representatives are at your disposal and here to answer any questions you may have. Please contact us at 800-860-7727 or customercare@masterspas.com. We look forward to assisting you and make sure you...
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San Francisco, California
#485765
Testimonial
I purchased a twilight spa 7.2 as I need it for my chronic arthritis. I saw an advertisement for a factory direct sale and went to inquire about a spa. I purchased a spa after reviewing this website I was a little concerned. I was asked to look at the BBB and it was an...
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Central Point, Oregon
#477247
Testimonial
Now we vacation in our own backyard. The safest place on earth. We sleep better and wake up fuller rested. Better than paying $100 a week to get a Massage at Massage Envy. The neck and shoulder jets are fantastic. The master blaster foot massagers are the best. They...
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#590465
Thank you for your post. We'd like to get more information on who you bought our product from so we can contact them on your behalf. Please contact our Customer Service Department at either 800-860-7727 or customercare@masterspas.com. Thank you
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Edison, New Jersey
#472729
Master Spas's reply to:

Thank you for your posting. We'd love for the opportunity to learn more about your experience. The sales event you describe was not held by the manufacturer, Master Spas, Inc. but by an independently owned dealer however there are a few discrepencies in some of the...
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#456811
Master Spas's reply to:

Thank you for your post. We'd like to get more information from you so we can review this situation. You mention that you have communicated with our Customer Service Department. As a result, we will have some records of this communication but in order for us to...
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#453014
Thank you for your posting and glad to hear that your Momentum swim spa is running great now. We appreciate your patience and hope you are enjoying the swim spa! If you need anything else, please feel free to contact us at 800-860-7727 or customercare@masterspas.com....
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#450996
Thank you for your post. We'd like to get further information from you regarding this situation. Please contact us at 800-860-7727 or customercare@masterspas.com.
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#450841
Thank you for your post. We'd like the opportunity to discuss this further with you. Please contact us at 800-860-7727. The Twilight Series Spa you purchased has a 5 year Surface and Structure Warranty and a 3 year Parts and Labor warranty. The control panel is...
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Colorado Springs, Colorado
#430571