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Master Spas's reply to:

Master Spas in San Jose, California - Master Spa Customer Service Stinks!

We bought our new Master Spa TS and it was delivered three days later. When there were problems getting it into the back yard for installation, they put the spa in the garage and said they would be back the next day. Now we can't get them to call us back, the cell phones for the delivery guys don't have voice mail - so you can't leave a message. The factory said they would have someone back the next day. Here it is 5 days later and not even the factory will call us back. So now we have a spa in the garage and have to figure out how to get it installed ourselves. Sure hope we never have problems were we need assistance from Master Spa! Buy from a reputable dealer - it's probably worth the extra money - rather than from the manufacturer itself.
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#523143 Review #523143 is a subjective opinion of poster.
Testimonial
We went to a spa sale that advertised over 100 spas on display, let me tell you we were not disappointed. We got to see every model on display not like the dealer that tried to sell us a spa off of a brochure. Salesman were very knowledgeable and after looking at...
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#519547 Review #519547 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

Master Spas - Review

Poolspaandbbqshow.Com Just returned from this spa show at the Pomona Fairplex. I heard an ad on the radio and the show seemed like perfect timing since we're in the market. I did notice that no name brands are mentioned in the ad or on the site, and when we arrived at the the show I found this was a Master Spas show. Very disappointing Half of the spas have "sold" signs on them. I'm guessing this helps encourage other shoppers to jump in and buy. We spoke to 2 sales people and although their ad mentions huge savings for a quality spa, our experience was that they kept comparing their spas and parts they use to Jacuzzi brand. When we finally got a price, the price was comparable to the Jacuzzi tub we liked but without the trusted name brand and a without the Jacuzzi warranty. Beware of the hard sales tactics. So disappointed that we drove out and paid for parking and ended up with no name brand spa options.
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#517843 Review #517843 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas Shakedown at the Spa Show.

We went to one of those "Spa Shows" which really is this one company (Master Spas). These guys really need to be selling time shares, I think that's where they get their sales pitches from... I listened to their salesman and their hard sell pitch. Immediately I noticed this guy had basic mathematical skills issues. Every time he added things up he was wrong. Also when we told them we are renting a house with an older spa with a gas heater (we are moving and want to get a new spa for our new place) he claimed I was tossing $20 away every time I turned the gas heater on. WRONG. My gas bills (which include my oven and water heater for the house) were never over $50 a month, and we fire up the spa 3 or more times a week. I called him on it, and basically he had no comeback whatsoever. The prices changed a few times, then he had to walk way way over to another sleazy guy who wrote a price that was $500 more than their TV Commercials advertised. Instead of showing us the spa's features and allowing us to compare etc he just wanted to sell us right then... They played their classic sales game of trying to get me to put money down on a spa, but as soon as he realized we weren't buying he just begrudgingly wrote some info down I requested and left. I should of left immediately when I asked the guy for a business card or a brochure I could look at while deciding, he said we have none... Who doesn't have business cards or brochures??? A bunch of sleazy guys selling *** spas would be my guess... Also I think if your company doesn't have stores, then people can't go to you if anything goes wrong. But the biggest red flag was that if we weren't plopping down a deposit today, we didn't really exist for these sharks. I suspect they travel all around with their sales pitches and that their products are mediocre at best. I'm glad to say we did NOT sign anything NOR put any money down for any spas. A company that wants to lock you in before you can research the product they are pushing is SLEAZY. You guys definitely lost our business.
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#517807 Review #517807 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Wrong color, was told no chemicals needed

I purchased a Master Spa Healthy Living 7 - 2 months ago at a show sponsored by East Coast Spas. I was told by the salesman that we would not need any chemicals because of the new filtration system. This is the 2nd time I've heard this story once at the Big E and again at this show. When the spa was delivered it was the wrong color. It was suppose to be Tuscan Sun Beige. When I got it the color said Tuscan Sun but it was almost all grey. I had to keep the delivery and take it up with the company. I've gotten no where. They said fill it up with water and use it you won't know the difference. Sorry I do. My next step is calling the BBB and also my credit card company and have them deal with the company. I paid a lot of money and looked for years for a spa and this was definitely not a good experience
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#517785 Review #517785 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Endless repairs

Owned the spa for three years so far and so far nothing but trouble - if it's not leaking out from the jets and unable to use for months because the service is horrible - to the heater. Not working, the music system not working and now finally the temperature continuously rising it got to 108 we finally just shut it off. It was set to 99. I want my husband to get a crane get t out of here and smash it all over the top of a mountain so I can. See it fall to pieces and crumble to bits
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#510453 Review #510453 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas in Edgewater, Maryland - Extreme stress for something that is supposed to relax us

We went to hot tub show in Denver and walked in only to find Master Spas. Not a problem. We hooked up with a very knowledgeble sales man and eventually purchased what seemed to be a great spa for a reasonable price. It was delivered yesterday....deep scratches on one side and the bottom of the tub completely caved in. We did not accept delivery but Master Spa is forcing us to keep the tub and not refund our money. We just moved into a brand new house and are so stressed by this. I should have listened to the reviews on line.
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#507835 Review #507835 is a subjective opinion of poster.
Testimonial

Master Spas - WE LOVE OUR SPA!

We love our Spa! We use it nearly every day in every season. I am in so much less pain since we got our spa from Master Spas. I have been in spas from other companies and their jets don't even compare. Ours has tons of powerful jets to work out muscle aches. We have had 5* service from installation to maintenance to repairs. The service techs have been professional and friendly. I really have zero complaints. Lord willing we will always own a spa from Master Spas! Heather Barkey
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#590464 Review #590464 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial
i bought a master spa from my local dealer, this being my second spa in 10 years.let me tell you the neck and shoulder jets are fantastic. I owned a hot springs previously and though we loved our hot springs it didnt have near the features as our twilight master spa....
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#500683 Review #500683 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial
We've had 2 master spas and we love them. Best purchase we've made for our family. We first bought a hot tub from master spas 14 years ago and traded it in for a new Michael phelps swimspa. We use it for exercise and our kids love to swim in it. All in all we...
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#493032 Review #493032 is a subjective opinion of poster.
Reason of review
Good quality