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Testimonial

Master Spas - HAPPY HOT TUB OWNER AFTER 12 YRS!

Control Board failed after 12 years, and a pump, but everything else works great on my Master Spa LS700? Kolin Yancey
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Review
#590468 Review #590468 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas in Canfield, Ohio - Having the same problems with. Service

Bought a twilight series last august with the same bs about how great the service is.delivered in October with one small light not working after 20 calls and 7months still not fixed or even looked at thank god it was not something serious dont buy this spa kept getting the runaround with everyone I talked to the only people.who seemed interested were the two different service men I have talked to they do not work for master spa hope this helps you decide don't fall for there hard sell like I did buy from a local dealer and not at a fair like me
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Review
#487340 Review #487340 is a subjective opinion of poster.
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Master Spas in San Francisco, California - Spa and Outdoor Patio Show Alameda Fairgrounds

I kept hearing the ads on the radio for the spa sale at Pleasanton Fairgrounds, so I drove 50 miles since I've wanted to buy a hot tub for months. Got there and about 15 hot tubs on the ground (never saw anything approaching a patio or any other decorations ). 12 of the hot tubs were marked as sold, but no problem I would still have a chance to ask about the product. No price lists, no pamphlets no info with the displays at all. The sales people were busy so I looked aroud for 15-20 minutes until a sales person became available. I made sure he wasn't working with a customer or enroute to one and I flagged him down. I asked if he could answer some questions about the products he told me quote "look at our website masterspas.com it has a lot of information on it". He then went over to assist a couple that had just walked in. Really, I just drove 50 miles to be refered to a website. Disapointed on every level, aestheticly ugly no decks or other ideas on how to display the hot tub, just hot tub on cement floor and clueless sales people. I want my gas and bridge toll back!
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Review
#485812 Review #485812 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas in San Francisco, California - AVOID THIS COMPANY

I purchased a spa at the local fair ground . . . big mistake - no local dealer!!!! It took nearly 10 weeks - and now I canNOT be hook tub because there are two tags - one that says 110 elec and another that says 240 elec . . . I called and the not so helpful man at MS says it is 110 . . . but the electrician is nervous. . . which is it??? Duh? The salesman who PROMISED good service doesn't even return my call . . . AVOID this company - rotten service . . . . . Buy from a local dealer who has a commitment to you the customer - and not form these rotten bums.
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Review
#485765 Review #485765 is a subjective opinion of poster.
Testimonial
I purchased a twilight spa 7.2 as I need it for my chronic arthritis. I saw an advertisement for a factory direct sale and went to inquire about a spa. I purchased a spa after reviewing this website I was a little concerned. I was asked to look at the BBB and it was an...
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Review
#477247 Review #477247 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial
Now we vacation in our own backyard. The safest place on earth. We sleep better and wake up fuller rested. Better than paying $100 a week to get a Massage at Massage Envy. The neck and shoulder jets are fantastic. The master blaster foot massagers are the best. They...
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Review
#590465 Review #590465 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas in Edison, New Jersey - Horrible Home Show Experience!

I purchased a swim spa from a home show in New Jersey, what a steal. I was taken to the bank with it. They delivered a lesser sized model than I put a deposit on and would not refund my deposit when I refused to take delivery of a different model. Honestly, deal with a reputable company that is within driving distance of where you live so issues can be resolved eaily and in a timely fashion. DO NOT buy from a "show team" as they are there for one thing, SALES. They do not care about you once you've giving your hard earned cash for deposit.
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Review
#472729 Review #472729 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Fraudulent Business Practices

Beware of these guys, they are CROOKS. Went to the Orange County event in September 2013 after seeing and hearing mega advertising on tv and radio. I noticed there was not much inventory for sale (near the end of 2nd day). I was told that they would sell out all their inventory and then take orders for product and deliver after the show (requires a deposit). The slick salesman told me that the spa did not need chemicals because of special filter. I then asked him why I could smell chlorine and he avoided answering. Dumb me that was my first indication of their fraudulent business practices. The product has an appealing look and the salesmen know how to lie, I mean sell. I was persuaded to make an offer on a larger spa than I originally was looking at due to features and "an exceptional deal." The exceptional deal was due to the fact that the unit had some cosmetic damage to the outside of the tub. (The pricing was good compared to the ridiculous high asking price). I told the salesman I needed to verify that the spa would physically fit in the location of my existing spa. i made a remark on the contract to that effect. I did notice that the contract stated in several locations that ALL DEPOSITS ARE NON-REFUNDABLE. The sales guy told me before I signed the contract, no problem if the spa will not fit we will cancel the contract. GUESS WHAT, after signing the contract and confirming within several hrs that there is no way the spa will fit they refused to refund the deposit. Their action despite the fact that the salesman admitted that they were able to resell the unit AND at a HIGHER price than I agreed to pay. Why would you keep a customer's deposit when you have not lost any money unless you are a crook. They graciously agreed to allow me to purchase any other product with the deposit. it was at that point I did what i should have done earlier, investigate who was behind BBQ Pool and Spa Show. At the show I was introduced to a "factory representative." i called the factory and was told that this person was not a factory representative and had no connection to the factory. I was also told that the factory had no connection with the BBQ Pool and Spa show, but yet the factory offered to honor my deposit towards a future purchase. These guys (BBQ Pool and Spa) are sleazy and dishonest. I checked the product and warranty information posted on the manufacturer's web site and found more inaccurate (or should I say outright lies) information made during the sales presentation regarding product warranty. Plain and simple it is fraud. Look at the posting made by the guy who has a valid warranty claim (Spa keeps heating - temp *** The factory and the seller BBQ Pool and Spa Show both walked away from this problem because it was going to cost them to much to correct. I am happy that I didnot purchase from these guys. Robert - HB
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Review
#456811 Review #456811 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Water heats up while in use.

I purchased a Master Spas Twilight Series 7.2 hot tub from Orange County Pools and Spas in Middletown, NY in May 2013. Since then, I have had nothing but trouble. The primary issue is what is called “thermal *** Thermal *** I have discovered, is when the hot tub’s water temperature continues to rise, while in use, above the temperature that the tub’s thermostat is set to maintain. In the case of this tub, the water temperature will continue to rise by 1 degree every 15 minutes for the time that is in use. For instance, the outside temperature the other night was 60 degrees and the hot tub’s thermostat was set to maintain a water temperature of 97 degrees. After 50 minutes of use the water temperature was 100 degrees and continues to rise an additional degree every 15 additional of use until turned off. The Orange County Spools and Spas Service Technician came to our house and ran the tub, observed the temperature rise himself, acknowledged that this problem was occurring and stated that it was not normal for the hot tub to operate in this manner. The technician called Masterspa from my home to inform them.In an attempt to address this acknowledged problem, the Orange County Spools and Spas Service Technician returned to our home several times and replaced the mother board, control panel and both pumps. It should also be noted that one of the pumps was already failing at this point (leaking water about a month after purchase) at the time and needed to be replaced anyway. None of these actions rectified the thermal *** problem. Ben, from the Orange County Pools and Spas Service Department, also told us that he ran the same model in his store for 2 continuous hours and the water temperature only rose 1 degree and agreed that our tub was not operating as it should. The Orange County Spools and Spas Service Technician did acknowledge that the excess heat was being generated by the friction of the pumps themselves and that the tub has no mechanism for cooling itself off. I have serious health issues, including Lupus and Fibromyalgia. My only son was also recently killed in action in Afghanistan. The hot tub provides a measure of relief from my physical pain and stress, but if I can’t stay in the tub for more than 15 minutes at a time, it makes the tub useless to me and pointless to have. I paid $10,000 for this tub and I should be able to use it. All of my friends who have hot tubs and all of my online research indicate that this degree of thermal *** is not normal operation for a hot tub and should not be occurring. Orange County Pools and Spas’ final offer to us was to charge us $400.00 to come and pick it up, sell it in their show room as a used tub and whatever price it sold for would be paid to us. This is a new hot tub! This tub is under still under standard warranty, we paid for an extended warranty and the problems began- and Orange County Pools and Spas was notified- within 2 weeks of the tub’s installation in our home. This is not how you stand behind the purchase of a new- and expensive- product. After we had exhausted all attempts to correct the problem, we requested that Orange County Spools and Spas take the hot tub back and refund our money. We were then told by the Orange County Pools and Spas Service Technician – who originally acknowledged the problem because he observed it himself during his first home service call- that we shouldn’t run the tub for more than 15 minutes at a time and that we should add cold water if the temperature rises. Neither of these solutions are expressed in the hot tub’s owner’s manual, nor does the manual state that it is normal for the tub’s water temperature to continue to rise. We talked to the Service Department at Orange County Pools and Spas and to Customer Service at Master Spas, the tub’s manufacturer. Each pointed the finger at each other in regard to approving a refund. We have sent numerous e-mails to Orange County Pools and Spas, and to master spa, regarding this issue and they have not responded. They did reply to our e-mails promptly prior to our purchase of the hot tub, though. They did finally answer us through Orange County Pools and Spas Face Book page and stated that this was normal operation for this hot tub and that a refund would not be approved. We advised them that they are leaving us no further recourse and that we would be consulting an attorney and contacting the Better Business Bureau. We also told them that we were considering posting the details of our ordeal to online consumer websites, so that others would not have to go through what we went through. The person on the Orange County Pools and Spas Face Book page then made a veiled threat by stating “beware that all slander issues will be pursued”. I asked several times who I was speaking to and that person ignored the question and refused to identify himself/herself. So now, I have a $10,000 hot tub that is only 3 months old, that I cannot use, cannot be repaired, cannot get a refund for and a veiled threat from an unidentified person at Orange County Pools and Spas to pursue legal action against us for “slander” if we tell our story (we did save and print the Face Book exchange). This is not good faith business. Instead of providing the relief from my illnesses that I thought it would be, it is causing additional stress and possible financial hardship. If you are reading this, please avoid making the same mistake that we made by purchasing a Master Spas hot tub. Master spa claims we the tub is working, I guess a working tub you can't use the jets more than 15 minutes according to them. however you can use the jets on the lower settings. which is really low that you really cant feel. When we bought the Tub we where never informed of any of this. so they lie to you to get you to buy their tubs. if anyone wants to come over and try my tub let me know I can show you first hand this tub is bad so do not waste your money.. Master spa won't even offer me another model. So don't say I didn't warn you. I did my research and I did see that their were some bad reviews, and after seeing the tub, I said it can't be all bad. boy was I wrong. Now I'm stuck with a 10,000.00 tub that just sits on my deck. once its off of warranty I'm dumping it and getting a new one.. if you decide to buy one good luck.
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#453014 Review #453014 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Master Spa Momentum problem was fixed by Master Spa

We bought a 2010 series Momentum 50 Master Spa. We had problems with the swim spa from the very start. We were in contact with the dealer every few months and they came to fix the spa at least 6 times (2 hours drive each way), but the problems kept returning. The problem was largely that the swim spa area would heat up and we were not able to lower the temperature to a comfortable level. There was also a recurring problem with the propulsion system. After 2.5 years, Master Spa decided to solve our problem permanently. They sent two service technicians from Wisconsin to Cape Cod, Massachusetts (20 hours drive) and they worked for two very long days to completely re-plumb our system. It now works like a charm. They charged us NOTHING for this exceptional service, even though some of the repairs were out of warrantee. To all the complainers I only have to say that Master Spa delivers on their commitment and stands behind their product. All it takes is patience and persistence and good record keeping, but that is true for all large purchases.
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#450996 Review #450996 is a subjective opinion of poster.