Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Master Spas in La Jolla, California - Everyone Complains, but I LOVE my spa!
It appears as if the website name says it all! I was searching for information online because I saw a commercial locally for a sale, but missed the times, and came across this online! It is very disappointing!! I bought a spa from this company almost four years ago, and absolutely love it! I just wanted to go down to the sale to get filters! Why is it people only take the time to review things when they are angry?? Why is there not a website providing reviews called HAPPY CUSTOMER?? you know there is a lot more happy ones than "pissed-off" ones. Well if that website existed I would be their poster child! Sorry for not *** and moaning like everyone else on here, but I am happy! I bet they won't even post this because I am not PISSED OFF! I say if you read this, go buy a spa from them, you will love it! Don't let a few crazies ruin your chance at doing something you will enjoy!!
La Jolla, California
Master Spas - Lawsuit between Master Pool and Spa or BBQ show
Master Pool and Spa, inc dba Spa Pool and BBQ show is suing me and I have counterclaim against them. Here is the information filed with the court.IN THE CIRCUIT COURT OF GARLAND COUNTY, ARKANSASCIVIL DIVISIONCASE NO. CV - 13-218COUNTERCLAIMComes now the Defendant, Harlan Yother, and for his Counterclaim against Plaintiff Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show, alleges and states:Mr. Duane Chapman and his supervisor Dan, sales representatives for Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show held at the Little Rock Statehouse Convention Center, on September 22, 2012 misrepresented and falsified to the Defendant the contracted product information agreed too at the time of signing for the customized HTX Force Spa pool to be ordered directly from the factory. Also, Plaintiff purposely withheld vital warranty details that would have stopped the Defendant from entering into a contract for said pool. Plaintiff did not deliver the contracted product. The facts are as follows:Breach of Contract: Defendant and spouse were told the HTX Force Spa pool ordered would only need the one EcoPur filter that would make the pool chemical free and no other chemicals would be needed because this “special one-of-a-kind filter” patented system was designed especially for their products and in fact other added chemicals could potentially damage the EcoPur filter.Defendant and spouse were shown what the EcoPur filter looked like when the salesman displayed it on a table. The HTX Force Spa pool delivered on November 16, 2012 has a different filter system and there are two types of filters instead of one. Plaintiff sales representatives demonstrated to the Defendant where the EcoPur filter would enter from a top opening compartment and the ease of having to replace the one filter. Defendant was told that this type of compartment model would be ordered to be installed in the factory HTX Force Spa pool. This same filter compartment is not on the pool that was delivered.Mr. Duane Chapman clearly “marked out” the square box on the signed contract, where the filter/skimmer box was first checked, at the specific request of the Defendant in agreement that the pool ordered would not have a skimmer and would only have one EcoPur filter like the model demonstrated at the show and viewed by both parties. Unfair and Deceptive Business Practices: Defendant and spouse were told that no pool chemicals would be needed with the use of the “special” EcoPur filter system. The pool arrived with six different chemical bottles and test strips from a “starter kit” to check the water chemicals in the pool. The pamphlet in the box with the chemicals instructed that one bottle of chemicals was supposed to be used at initial water filling of the pool. Breach of Fiduciary Duty and Fraudulent Concealment: Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show sales representatives gave false statements about the service warranty on the contracted pool. When asked about local service providers, Defendant and spouse were informed that Master Pool and Spa, INC had “local service” people to handle any problems that would occur for five years for parts and labor. Defendant found out later, they did not manufacture the pool but another company called Master Spa, Inc. does and the warranty was actually covered by the second company. Master Pool and Spa, Inc. salesmen failed to tell the Defendant that Master Spa, Inc. is a different company than Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show.The Master Pool and Spa, INC salesmen held back at the time of contractual commitment vital information about the warranty, in that a local service provider selected by Master Pool and Spa, Inc. could charge a “reasonable fee for travel” from their company office to the location of the pool. Defendant was informed after the signing of the contract that the cost for travel alone could be between $3.00 to $5.00 per mile and travel expense is not included as part of the labor cost in the pool warranty. The service provider that contacted Defendant, due to a large broken jet on delivery that needed repair, was located in Fort Smith, AR which is 150 miles away from the location of the delivered pool. This would have been an extra unexpected expense burden to the Defendant of approximately $750.00 one way, or $1,500.00 roundtrip. That particular warranty information would have stopped the Defendant from signing the contract. WHEREFORE, the Defendant prays that the Court will enter judgment in favor of the Defendant and against Plaintiff as follows:1. Plaintiff is to reimburse in cash the fully prepaid deposit of $15,852.75 by the Defendant. 2. Defendant’s just and proper relief and damages incurred herein at a value of 3 times the cost of the contract, $92,115 due to the unfair deceptive business practices and fraud demonstrated by the Plaintiff in concealment of actual product details.3. For such other and further relief as the Court seems just in the premises.
Master Spas - False Advertising-warranty not as promised etc.
Went to the "Spa Show" put on by Master Spas. We have a vacation rental house in mountains. Salesman, "Buddy" said repeatedly that the EcoPur filter need NO MAINTENANCE. Just add 1 TB shock when you start and then 1 Tb. about once a month. No test strips, no other chemicals etc. Told us the there was a 3-year warranty on mechanicals - pump, motor etc. He was a slick salesman & I made the huge mistake of believing what he said, not reading the fine print. There is 1 year warranty on mechanical- not 3 yrs. Called David's Home Entertainment in Waynesville, NC after reading materials that came with spa. Chris was very apologetic & said Buddy "should not have told you that - all spas need chemicals & testing." Chris said he would send me some chemicals & a replacement filter. Nice but certainly doesn't make up for 2 years warranty. Two days later & I haven't called him back to complain about warranty yet-won't do any good.
Master Spas in Bakersfield, California - Bait & Switch
I would have purchased a spa yesterday from Ron at the Bakersfield Spa, Pool & BBQ show, except for ONE thing!When I asked about 12 months same as cash financing, as that is what was being advertised, he replied that they add 8% to the purchase price to cover their cost to finance 12 months same as cash. Right there it told me I was NOT dealing with a reputable saleperson or company. It's not only false advertising, it's the classic 'bait & switch'. You can't have 12 months same as cash financing if you charge interest and tack it onto the purchase price!
Master Spas - Ms Pissed Off
I bought a spa from the Travelling Spa, Pool & BBQ Show. They will scam u on the paperwork if you don't read the fine lines. The salesman quoted a monthly payment I would be comfortable with just so they can make a sale & then ask you to sign document & initial several places. Once you buy you are STUCK. There is no one to refer back to if you have further questions. What really pissed me off was the fact that the bank they do business with (GE Capital) will put it on a credit card without telling you. The salesman will not point this out to you. It is stated on the paperwork so read everything & be careful. My payment turned out to be much higher than what I told them I could afford on a monthly basis. I would not have bought the spa if they were going to jack me on the price. In that sense the salesmen are scammers. The equipment is as is so be very careful & inspect everything. Never got a loan where the bank puts it on a credit card & then charge you a first time user fee even though you did not ask for credit card. WATCH OUT. i WILL BE COMPLAINING TO THE BBB.
Beware of Master Spas Travelling *** Show
We bought a "new" spa during the Kent, WA show at the Showare Center. The spa was wrapped in shrink wrap so you couldn't visibly see the entire resin surface. When it was delivered there were (5) deep gouges on the control side. We took pictures and called them. They told is that we bought an "as-is" spa on the floor. They did not disclose the damage at the show, but concealled it with the shrink wrap. They will not let you talk to anyone in management when you call their business. There is no customer service once they get your money!!! BEWARE!!!
Master spas momentum
if you have had any trouble with master spas momentum built between dec. 2009 and dec 2010 please email at firstname.lastname@example.org I purchase a momentum in dec of 2009 and set up april of 2010 and had nothing put trouble I need help to get the problem solved with my swin spas thanks the tub was a new swim tub that master spas put on the market. The swim tub came from the Oklahoma city from a master spas dealer they are not very helpful or fast about solving problems I am trying to see if there are other people who have problem with this tub or this dealer in the okla area
Valley Center, Kansas
Master Spas in Kennewick, Washington - Master Swim Spa H2X
I had a problem replacing my inlet suction cover which was broken at the bottom of the steps. Master Spa will not sell me a direct replacement and that I would have to go with a different type. I would have to flip the spa on its side and basicly replace all 3 inlet suction fittings. Do you know how much a 8 foot by 17 foot spa weights and I would need a crain like that to move it. You just can do that and the weight would probable crack the spa being on its side. So I replace their cheep covers with Stainless steel fittings that I bought off of E-bay for about $14 apeice and replace them all and it only cost me about $45 dollars to replace all 3 covers instead of the pain I would have to go through.
Master Spas in Washington, District Of Columbia - Masterspa refused to fix damage caused by their warrantied part
The heater to my masterspa failed at the end of the winter. When I went out to check the water, I discovered that as a result of the failed heater, pipes had frozen and cracked. Masterspa is replacing the heater under warranty but will not warranty repair the freeze damage resulting from the failed heater. Masterspa's warranty excludes freeze damage. They take the position that the warranty excludes freeze damage, even when caused by the failure of a part which is warrantied. For a product costing more than $10,000, advertised as the best of the best and intended to be used in the Northeast in cold weather, their approach to customer service is truly appalling. I would never buy their products again.
Washington, District Of Columbia
Master Spas in Baltimore, Maryland - Master Spa Sucks
I, too made the mistake of buying a Master Spa from Stevenson Pools. BTW Stevenson is whole different and lengthy complaint!! I am getting ready to file suit against Master Spa. I have had my stereo and TV serviced 12 times and still they don't work. The finish began to crack after the first year. I called MS and they told me they would give me a $60.00 credit against the cracked finish...the spa cost me $15000.00!!!! CAN YOU BELIEVE IT?? The only relief will come in court. I will let you know the suit proceeds.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Master Spas? What happened? What can we help you with?