Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Master Spas - Spa failed at one year. Company refuses to consider covering cost of repairs
We purchased our spa at what was advertised as a factory direct sale in Syracuse NY in July 2012. The reason for our purchase was theraputic as my husband has a fused spine from a car accident. The spa was delivered the next day as they were packing up the circus was obviously leaving town the next day. We had our spa professionally installed in mid September because it took time to have a contractor lay the cement pad and do the wiring. We used our spa and properly maintained it accordingly for one year and two weeks. On September 25th we check the spa to find out that it was no longer operating and the circuit breaker kept kicking out. We called the manufacturer who gave us the number for a local repair company and advised us that it was no longer under warranty. The repair ended up being for the pump/control unit and cost us close to $500 to repair. According to the repair place a warrenty of only one year is very uncommon and there should be no reason why the product failed at one year. I have been trying to take this issue up with Master Spa whose website states that they stand by their product after the sale to no avail. Apparently not on top of it obviously being a very poorly made product. One of their main selling points is that it is made here in the U.S. and we were happy to support and maintain jobs here in the U.S. which was another reason for buying this articular spa. Considering that technically the warrenty was only two weeks out of time they should have at least attempted to resolve our issue. Instead this company takes a too bad so sad attitude. Be warned that while company boosts that they stand by their product on their website and states they make a the highest quality spa when the opposite is in fact the case. Be prepared to pay to fix this product or turn it into a very, very expensive fish pond in one year.
Master Spas will not uphold the warranty they told me I had with them.
We purchased a Twilight series spa at a show in Colorado Springs. We were told to register on line and we did.We printed out the warranty which said it has a 5 year warranty. Now at 4 years, the control panel is out and they tell me I only had a 3 year warranty and the cost to fix my problem will cost over $500.00.Also when they delivered the spa the cover was back ordered for at least 3 weeks. What good is a spa without a cover. Then when we started using the spa. The pump went out. That was covered under warranty but the spa was only one month old.
Master Spas in Alameda, California - Master Spa Stay Far Away
I was taken by this company! I am a college educated adult that has never been so *** in all my life! I was recovering from surgery that is my excuse. So at the expo we got told all kind of total BS and that the price was so great nearly 6000 for a 3 person spa. We were shown all the awards, promised high efficiency, promised the electric needs at my house to get the spa running would be under 1000 and that the product is superior. I immediately said, I will go home, call my electrician and than come back or call. That was when heavy sales tactics took over, there won't be anymore spas, you should sign now because its a great deal. So, two days later after doing the research and getting electric estimates I called to cancel my counteract (three days in CA) I received harassing phone calls from the delivery guy, the lady at the base office was rude and I never got a return call from the manager. I did get a call from my sales rep that talked me in circles , stated she has strong morals and would never do her job if it was not legit. So, they would not cancel my contract. I cannot sale the POS because everyone reads the reviews, I was only dumb one that did not. And 4 electrician estimates later cheapest quote so far to get house up to par 3900. So that was a lie from them too. Smooth talking cheats and a 6000 lesson in life for me. Oh and a brand new spa that will never be used.
Master Spas in Media, Pennsylvania - Love & Hate My Master Spa
Went to a 2010 Spa show in Wilmington Delaware and purchased a Master Spa (Twilight 8.3) through West Chester Spas, Pa (No longer in business). Spa was delivered in May, 2010. I have to say I love the Spa, but have had yearly issues from day one! From the start, the circulation pump was bad. Spa was under warranty and was repaired, Great! Spring 2011- the heater went bad. Under warranty, Great! Spring 2012- Spa kept shutting down. After several days and several calls with West Chester Spa, it turned out one of the NEW filters was bad and not flowing properly. They replaced filters, Great! Spring of 2013- Noticed the water level kept dropping. One of the LED lights, which hadn't worked properly for about two years (but didn't really bother us) was cracked and leaking. Also the Spa kept shutting down. Why? Bad Heater! One Month out of warranty! Not Covered! Customer Service tells me it's due to Bad Water Chemistry. Really!!! I am meticulous when it comes to any maintenance in my home. I have followed their suggested cleaning and filter & water changes. We spent $9000.00 on a Spa that needs a new heater every two years? Randy Media, Pa
Master Spas in La Jolla, California - Everyone Complains, but I LOVE my spa!
It appears as if the website name says it all! I was searching for information online because I saw a commercial locally for a sale, but missed the times, and came across this online! It is very disappointing!! I bought a spa from this company almost four years ago, and absolutely love it! I just wanted to go down to the sale to get filters! Why is it people only take the time to review things when they are angry?? Why is there not a website providing reviews called HAPPY CUSTOMER?? you know there is a lot more happy ones than "pissed-off" ones. Well if that website existed I would be their poster child! Sorry for not *** and moaning like everyone else on here, but I am happy! I bet they won't even post this because I am not PISSED OFF! I say if you read this, go buy a spa from them, you will love it! Don't let a few crazies ruin your chance at doing something you will enjoy!!
Master Spas - Lawsuit between Master Pool and Spa or BBQ show
Master Pool and Spa, inc dba Spa Pool and BBQ show is suing me and I have counterclaim against them. Here is the information filed with the court.IN THE CIRCUIT COURT OF GARLAND COUNTY, ARKANSASCIVIL DIVISIONCASE NO. CV - 13-218COUNTERCLAIMComes now the Defendant, Harlan Yother, and for his Counterclaim against Plaintiff Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show, alleges and states:Mr. Duane Chapman and his supervisor Dan, sales representatives for Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show held at the Little Rock Statehouse Convention Center, on September 22, 2012 misrepresented and falsified to the Defendant the contracted product information agreed too at the time of signing for the customized HTX Force Spa pool to be ordered directly from the factory. Also, Plaintiff purposely withheld vital warranty details that would have stopped the Defendant from entering into a contract for said pool. Plaintiff did not deliver the contracted product. The facts are as follows:Breach of Contract: Defendant and spouse were told the HTX Force Spa pool ordered would only need the one EcoPur filter that would make the pool chemical free and no other chemicals would be needed because this “special one-of-a-kind filter” patented system was designed especially for their products and in fact other added chemicals could potentially damage the EcoPur filter.Defendant and spouse were shown what the EcoPur filter looked like when the salesman displayed it on a table. The HTX Force Spa pool delivered on November 16, 2012 has a different filter system and there are two types of filters instead of one. Plaintiff sales representatives demonstrated to the Defendant where the EcoPur filter would enter from a top opening compartment and the ease of having to replace the one filter. Defendant was told that this type of compartment model would be ordered to be installed in the factory HTX Force Spa pool. This same filter compartment is not on the pool that was delivered.Mr. Duane Chapman clearly “marked out” the square box on the signed contract, where the filter/skimmer box was first checked, at the specific request of the Defendant in agreement that the pool ordered would not have a skimmer and would only have one EcoPur filter like the model demonstrated at the show and viewed by both parties. Unfair and Deceptive Business Practices: Defendant and spouse were told that no pool chemicals would be needed with the use of the “special” EcoPur filter system. The pool arrived with six different chemical bottles and test strips from a “starter kit” to check the water chemicals in the pool. The pamphlet in the box with the chemicals instructed that one bottle of chemicals was supposed to be used at initial water filling of the pool. Breach of Fiduciary Duty and Fraudulent Concealment: Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show sales representatives gave false statements about the service warranty on the contracted pool. When asked about local service providers, Defendant and spouse were informed that Master Pool and Spa, INC had “local service” people to handle any problems that would occur for five years for parts and labor. Defendant found out later, they did not manufacture the pool but another company called Master Spa, Inc. does and the warranty was actually covered by the second company. Master Pool and Spa, Inc. salesmen failed to tell the Defendant that Master Spa, Inc. is a different company than Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show.The Master Pool and Spa, INC salesmen held back at the time of contractual commitment vital information about the warranty, in that a local service provider selected by Master Pool and Spa, Inc. could charge a “reasonable fee for travel” from their company office to the location of the pool. Defendant was informed after the signing of the contract that the cost for travel alone could be between $3.00 to $5.00 per mile and travel expense is not included as part of the labor cost in the pool warranty. The service provider that contacted Defendant, due to a large broken jet on delivery that needed repair, was located in Fort Smith, AR which is 150 miles away from the location of the delivered pool. This would have been an extra unexpected expense burden to the Defendant of approximately $750.00 one way, or $1,500.00 roundtrip. That particular warranty information would have stopped the Defendant from signing the contract. WHEREFORE, the Defendant prays that the Court will enter judgment in favor of the Defendant and against Plaintiff as follows:1. Plaintiff is to reimburse in cash the fully prepaid deposit of $15,852.75 by the Defendant. 2. Defendant’s just and proper relief and damages incurred herein at a value of 3 times the cost of the contract, $92,115 due to the unfair deceptive business practices and fraud demonstrated by the Plaintiff in concealment of actual product details.3. For such other and further relief as the Court seems just in the premises.
Master Spas - False Advertising-warranty not as promised etc.
Went to the "Spa Show" put on by Master Spas. We have a vacation rental house in mountains. Salesman, "Buddy" said repeatedly that the EcoPur filter need NO MAINTENANCE. Just add 1 TB shock when you start and then 1 Tb. about once a month. No test strips, no other chemicals etc. Told us the there was a 3-year warranty on mechanicals - pump, motor etc. He was a slick salesman & I made the huge mistake of believing what he said, not reading the fine print. There is 1 year warranty on mechanical- not 3 yrs. Called David's Home Entertainment in Waynesville, NC after reading materials that came with spa. Chris was very apologetic & said Buddy "should not have told you that - all spas need chemicals & testing." Chris said he would send me some chemicals & a replacement filter. Nice but certainly doesn't make up for 2 years warranty. Two days later & I haven't called him back to complain about warranty yet-won't do any good.
Master Spas in Bakersfield, California - Bait & Switch
I would have purchased a spa yesterday from Ron at the Bakersfield Spa, Pool & BBQ show, except for ONE thing!When I asked about 12 months same as cash financing, as that is what was being advertised, he replied that they add 8% to the purchase price to cover their cost to finance 12 months same as cash. Right there it told me I was NOT dealing with a reputable saleperson or company. It's not only false advertising, it's the classic 'bait & switch'. You can't have 12 months same as cash financing if you charge interest and tack it onto the purchase price!
Master Spas - Ms Pissed Off
I bought a spa from the Travelling Spa, Pool & BBQ Show. They will scam u on the paperwork if you don't read the fine lines. The salesman quoted a monthly payment I would be comfortable with just so they can make a sale & then ask you to sign document & initial several places. Once you buy you are STUCK. There is no one to refer back to if you have further questions. What really pissed me off was the fact that the bank they do business with (GE Capital) will put it on a credit card without telling you. The salesman will not point this out to you. It is stated on the paperwork so read everything & be careful. My payment turned out to be much higher than what I told them I could afford on a monthly basis. I would not have bought the spa if they were going to jack me on the price. In that sense the salesmen are scammers. The equipment is as is so be very careful & inspect everything. Never got a loan where the bank puts it on a credit card & then charge you a first time user fee even though you did not ask for credit card. WATCH OUT. i WILL BE COMPLAINING TO THE BBB.
Beware of Master Spas Travelling *** Show
We bought a "new" spa during the Kent, WA show at the Showare Center. The spa was wrapped in shrink wrap so you couldn't visibly see the entire resin surface. When it was delivered there were (5) deep gouges on the control side. We took pictures and called them. They told is that we bought an "as-is" spa on the floor. They did not disclose the damage at the show, but concealled it with the shrink wrap. They will not let you talk to anyone in management when you call their business. There is no customer service once they get your money!!! BEWARE!!!
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