Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Master Spas in Kennewick, Washington - Master Swim Spa H2X
I had a problem replacing my inlet suction cover which was broken at the bottom of the steps. Master Spa will not sell me a direct replacement and that I would have to go with a different type. I would have to flip the spa on its side and basicly replace all 3 inlet suction fittings. Do you know how much a 8 foot by 17 foot spa weights and I would need a crain like that to move it. You just can do that and the weight would probable crack the spa being on its side. So I replace their cheep covers with Stainless steel fittings that I bought off of E-bay for about $14 apeice and replace them all and it only cost me about $45 dollars to replace all 3 covers instead of the pain I would have to go through.
Master Spas in Washington, District Of Columbia - Masterspa refused to fix damage caused by their warrantied part
The heater to my masterspa failed at the end of the winter. When I went out to check the water, I discovered that as a result of the failed heater, pipes had frozen and cracked. Masterspa is replacing the heater under warranty but will not warranty repair the freeze damage resulting from the failed heater. Masterspa's warranty excludes freeze damage. They take the position that the warranty excludes freeze damage, even when caused by the failure of a part which is warrantied. For a product costing more than $10,000, advertised as the best of the best and intended to be used in the Northeast in cold weather, their approach to customer service is truly appalling. I would never buy their products again.
Master Spas in Baltimore, Maryland - Master Spa Sucks
I, too made the mistake of buying a Master Spa from Stevenson Pools. BTW Stevenson is whole different and lengthy complaint!! I am getting ready to file suit against Master Spa. I have had my stereo and TV serviced 12 times and still they don't work. The finish began to crack after the first year. I called MS and they told me they would give me a $60.00 credit against the cracked finish...the spa cost me $15000.00!!!! CAN YOU BELIEVE IT?? The only relief will come in court. I will let you know the suit proceeds.
Master Spas are Junk. Can't get service.
I have only had my Master Spa for a year and have had nothing but problems with it. The heater has failed twice and I have had to replace the main pump. The worst thing is that when I drained it to replace the pump I noticed that the acrylic in the bottom of the spa has a blister and crack in it. I have contacted Master Spas and the dealer I bought it from Leisure Works and they will not do anything about it. I spent over $10,000.00 of this pile of junk and have nothing good to say about either company. I just want this thing gone and I will never by a Master Spas again.
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