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3.0
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Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
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#1456068 Review #1456068 is a subjective opinion of poster.
5.0
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We love to hear that, Ryan! We’re so happy that your communications and interactions with our team members have been such positive ones. Thank you so much for the kind feedback! We appreciate it.
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#1453658 Review #1453658 is a subjective opinion of poster.
4.4
Details
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
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#1446501 Review #1446501 is a subjective opinion of poster.
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Master Spas - Disappointed that my spa was faulty from factory
Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending...
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#1440712 Review #1440712 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas in Kirkland, Washington - Cannot find website to register ny Master Spa

Hi Gary! If you go to our website, www.masterspas.com, click the “Resources” tab in the upper right corner, and then scroll all the way to the bottom you should see a button that says “Spa Registration”. Hope this helps!
Review
#1437794 Review #1437794 is a subjective opinion of poster.
Reason of review
Where to register spa

Cannot find/see where to register my Master Spa

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
I had a Cal Spa years ago and it was nothing but trouble. So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was...
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#1421611 Review #1421611 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework...
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#1407902 Review #1407902 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me....
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#1407899 Review #1407899 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s...
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Review
#1407897 Review #1407897 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas in Vestal, New York - Tech support

Hello! Someone from our customer care team will be in contact with you soon to see how we can help. Thanks for the feedback!
Review
#1385639 Review #1385639 is a subjective opinion of poster.

Restarting hit tub ti heat