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Testimonial
I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me....
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Review
#1407899 Review #1407899 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial
I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s...
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Review
#1407897 Review #1407897 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Tech support

Restarting hit tub ti heat
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Review
#1385639 Review #1385639 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Master spa junk

spa delivered 9/21/2017 talked to Lydia 5/24/2018. 3 jets not working needed 3 sent 2. ordered filters 9/30/2018 they sent wrong filters packing list was right item no.268804 set of 3 filters they sent 2 of the wrong filters. 10/2/2018 talked to Lethia needed 3 new jets ordered 3 received 2 one of them was wrong jet. 10/4/2018 Richard Landcaster installed new heater and ordered me 2 new jets 10/16/2018 called Richard had not received jets yet he called them order had been miss placed . received jets 10/17/2018 one was right one wrong or broke and still have jets that don't work right I had a jacuzza spa for 13 years only one jet went bad after 11 years one heater after 10 years and didn't have problems getting the right parts
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Review
#1385162 Review #1385162 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Damages and customer service

1.8
Details
upon delivery they damaged 5 pavers and ripped ceiling fixure out of ceiling.and 2 months latter they have still not taken care of me.they said they would give us chemicals instead of doing repairs I said ok and I will do the work,i called 6 times just trying to get my chemicals.they put us on hold for extended amount of time when we call in.and they don't answer my phone calls when they see it is me,they are very rude.motor was out when we received the spa took them 2 weeks to get out here to fix it.would not recommend buying from this company.we had better service with cal spas and sun dance.we do not know how this company could be high up on list.they tell you they will do something and they don't.have not been happy with master spas and have only had spa for 3 months.
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Review
#1384359 Review #1384359 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Twilight 6.2 faulty from factory

2.0
Details
Over 2 months too get it too my door. In just one week of ownership, this is our problems so far. Came with the wrong size cover. Came with a faulty foot jet cluster master blaster that was missing two white rings and kept popping out of its spot . Now a check valve is leaking all over the inside of the styrofoam,losing valuable water, n chemicals. I have video and pictures once contact is made from master spa directly. My dealer is amazing so far trying too correct the problems, where is the quality control for your company master spa ?.. I demand too get my extended warranted extended for another 5 yrs, obviously this is a Friday nite shift tub. What’s next FFS...
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Review
#1370020 Review #1370020 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Poor warranty for H2x swim spa

My H2x is just under 2 yrs old, and the ozinator has failed. According to the paperwork the ozinator has a 2yr warranty it does not stipulate anything else, but after talking to Master spa, I have the Eco-pur system which supposedly is a better system, the ozinator has only a 1 yr warranty, this makes absolutely no since to me. When you pay more for the Eco-pur system. I have enjoyed the pool, but I will not recommend master spa to anyone Who ask me about my swim spa. I believe the wording in the warranty is to vague And Master Spa should warranty my system. When you spend the amount of money on a swim spa I would think they would stand behind their product a little better.
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Review
#1366919 Review #1366919 is a subjective opinion of poster.
Testimonial
4.4
Details
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa,...
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Review
#1366524 Review #1366524 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

Master Spas in Saint Louis Park, Minnesota - Worst experience ever

1.2
Details
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
We bought an H2x swim spa trainer from Travis at a spa expo. We had to get the spa craned into a back yard, and when it was on the ground it had bird *** and water all over, and there was *** on the floor of the spa. Travis told us that this hasn't happened in the 25 years he has worked with the company. He promised us that the spa would be replaced with a new product. Then a couple of days later, we were contacted by Dave with customer support and told us there was no way to get it replaced and we couldn't return it. We were told it would be repaired and that was the best we would get. So, $16,500 in, and we get something broken. On top of that, we haven't received the stairs, or exercise equipment that was supposed to be included with the spa. And, we don't even get a user manual with the spa. I would never recommend this product.
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Review
#1364432 Review #1364432 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Customer service is a joke

1.3
Details
I needed my filter housing replaced they sent a guy to fixe it after 1 month of waiting he drill through the new fliter housing, his fix is to use some kind of puddy to sot the leak and now 3 ?onths later it is still leaking!! DO NOT BUY A MASTER SPA
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Review
#1364133 Review #1364133 is a subjective opinion of poster.