What a Pleasant Surprise!!!

5.0
Details
My wife was very skeptical about making this kind of investment. No more – she uses it virtually every day! I have been surprised with ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1575382 Review #1575382 is a subjective opinion of poster.
Location
Cleveland, South Carolina
Reason of review
Good quality
Master Spas's reply to:

Brand new master spa cover leaking rain water

Hi! Thanks for reaching out about this. We understand your concern, however we can assure you that the Master Spas cover is an insulating cover. We follow the strictest energy efficiency standards in the country. The cover is certified by UL and their standards as well. These standards and certifications do not include being waterproof, and water does have the potential of getting through the stitching of the cover. This, however, does not hinder the ability of the cover to keep heat in the spa. If you have any other questions or concerns in the future, please contact customerservice@masterspas.com.
ID
#1571680 Review #1571680 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Master Spas - Brand new master spa cover leaking rain water

We bought our master spa two weeks ago. Still waiting to get electric service to it, so needless to say we haven't filled it.

So imagine my surprise when I lifted the cover to peek in and found rain water in the tub!!!

Logically I thought if water can get in then heat can escape!!! Wtf....

So glad we bought it!

5.0
Details
We love our Twilight 7.2. In the first month of having it, we only missed two days soaking in it – but have used it twice a day many days! The variety of jets and seating positions nicely meets our needs. Although there are usually only two of us in it, we’ve had as many as five when family was visiting. For a first hot tub, we chose wisely! - Diane Ginther
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1570889 Review #1570889 is a subjective opinion of poster.
Location
Swannanoa, North Carolina
Reason of review
Good quality

What a Pleasant Surprise!

5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1550765 Review #1550765 is a subjective opinion of poster.
Location
Cleveland, South Carolina
Reason of review
Good quality
Master Spas's reply to:

Was promised

Hi Abel. I’m sorry to hear that you haven’t had a positive experience with your dealer. We’ve looked in our database and weren’t able to find any kind of spa registration under your name/email address. It sounds like most of your issues lie with the dealer you purchased from, not Master Spas. But again, since we have no record of you in our database we aren’t able to notify your dealer of this complaint. Please go on our website and register your spa as soon as possible so that we can properly assist you. Thanks.
ID
#1543966 Review #1543966 is a subjective opinion of poster.

Recieved my new spa acouple of days later the paneling was seperating from tje tje strips that hold it together called my sales guy Jake who promised me any problems he will take care of them i did was told he would get back with me never did i spend half a day off my weekend fixed it called him back told him i solved it and he owed me a filter or 2 he said no worries well 5 months later nothing never again they promised you all this service while youre buying after that you are forgotten from 1 to 5 i gibe tjsm a 0

Wonderful tub for therapy!

4.7
Details
I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1545066 Review #1545066 is a subjective opinion of poster.
Location
San Antonio, Texas
Reason of review
Good quality
Master Spas's reply to:

I bought a model Hot Tub 1680 serial no. 190****......no manual

Hi Paul! Thanks for reaching out. Our manuals are sometimes stored behind the access panel with the equipment – did you check there? If it’s not there, we also have all of our manuals available on our website, www.masterspas.com. Just click the resources tab in the top right corner, and then click the “Owner’s Manuals” button to find the manual that’s right for you. I hope this helps! If you need anything else please feel free to email our customer service team at customerservice@masterspas.com. Thanks!
ID
#1527619 Review #1527619 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
3.0
Details

I bought Master Spas model no. 16680, serial number 190**** at the Pomona Fair Grounds in Pomona Ca. on approximately March i, 2019 The unit was delivered to my house the next day without the operating manual. I live at 5731 Vinevale Circle , La Palma Ca. I have searched for it and have not found it.

I would like to have a new manual sent to my address as soon as possible.

Paul Edwards, 5731 Vinevale Circle, La Palma, CA.

PaulandDorothy@***l,com

Pretty Amazing!

5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very comfortable and is great on the hamstrings and glutes. All of the jets are very well placed for a tub of this size and hit all of the right spots. At night the LED lights really set the mood, too. We bought this at a show so I was reluctant about local support, but the rep left us his cell phone number on the receipt. I called him twice with some quick tech questions and he returned my called immediately with knowledgeable answers. So far we couldn’t be happier!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1535478 Review #1535478 is a subjective opinion of poster.
Reason of review
Good quality

Another Amazing Hot Tub!

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always recommend Master Spas and will continue to do so! - Michael Gatzke
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1529378 Review #1529378 is a subjective opinion of poster.
Reason of review
Good quality

Great value and no issues so far!

4.6
Details
We purchased a Twilight 7.2 about a year and a half ago. Other than routine maintenance, it has been very trouble free. It was delivered a day after we bought it. We had it wired up a few days later and we went to town. It has been an excellent way for us to relax. My only regret is we didn't get a tub long ago. We had been kicking tires for years and the salesmen were a bit aggressive, but you know, that's the push we needed to finally pull the trigger. We are glad we did and never have any buyer's remorse. Like
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1525874 Review #1525874 is a subjective opinion of poster.
Location
Aboite, Indiana
Reason of review
Good quality
Master Spas's reply to:

Joke if a warranty

Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement. Thank you for your honest feedback. We appreciate it.
ID
#1525822 Review #1525822 is a subjective opinion of poster.
Reason of review
Warranty issue
1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty

Problem:

· My new tub had a slow leak.

· I called warranty, said there was a $108 “Trip Charge”.

· I called Master spa and asked if this was true, and yes it is, you cover parts and labor while someone is there.

· Your tech told me I should fix it myself, and lube the O-Ring, after I take the sides off.

· He said to use the “Slice” valve so only to lose a little water.

What’s happened:

· Where the fitting was leaking the slice valve didn’t work and dumped 500 gallons into the motor compartment

· After taking the fitting off, there was no “O”-Ring the whole time.

· I bought a $7.00 ring from Leslies pool supply

· Yes, it’s fixed

· The problem is, I would have paid $108 for something that was caused by your manufacturing.

Now:

· I notice the plastic cover is coming off the digital display, is that warranty? And $108 ?

We LOVE our Master Spa!

5.0
Details
We waited a long time for our Master Spa. The dealer in our area went out of business after we had already paid for the hot tub. Master Spas to the rescue!!! The Master Spas company stepped in and made sure that we got our product and checked multiple times to see that we were happy. Truly an unexpected outcome brought on by a company that cares and worked hard to see that their reputation was untarnished. We use the hot tub almost every night and we couldn’t be happier! - Jason Miller
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1523941 Review #1523941 is a subjective opinion of poster.
Reason of review
Good quality

Wonderful tub, greatest sales and service people!

5.0
Details
We purchased a Twilight series 7.2 tub in February and within 2 days the hot tub was delivered, placed, and unwrapped in the snow. The sales people were fantastic! No pressure gimmicks - just knowledgeable, friendly, and they delivered every promise they made. The delivery guys were professional, courteous, and most of all careful when bringing the hot tub through some very tricky grounds. Not a scratch! As for the service, it was 3*F out, so some of the jets were frozen. I called the service department and was greeted with a friendly service rep that resolved the issue on the first call. The tub was operational in no time! The dual turbine jets allow for a wide variety of jet configurations between the 5 seats without loss of power. The water purification system is the best that I have ever experienced. Most hot tubs have an unpleasant chemical smell, but not the TS 7.2. The filters take out all of the odor without disrupting the water chemistry. I have had it for a month now and have not missed a single soak. I feel 10 years younger and I would recommend this hot tub to anyone that is looking for a high quality hot tub. Thank you Master Spas for a wonderful and beautiful spa! - Joseph Infelise
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1521586 Review #1521586 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

5 Months And Have Yet To Have Cover Lift and Sides Fixed

Hi Jack – thanks for bringing this to our attention. Our Customer Service Supervisor has reached out to your dealer, Aqua Spas, to see if we can get this issue resolved for you.
ID
#1507460 Review #1507460 is a subjective opinion of poster.
Reason of review
Not responsive.
Preferred solution
Deliver product or service ordered
1.0
Details

The Incorrect lift for our spa cover was installed on our Spa in November. At first the lift was not available.

Then the replacement sides were "on the truck". Here it is 5 months later and we still do not have the correct cover lift.

Master Spas's reply to:

Not good so far - hoping the company can make up for it

Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help when it comes to your swim spa. With that being said, you should be contacted by a representative soon to see what we can do to get these issues resolved for you. Thank you for the honest feedback – we appreciate it!
ID
#1506712 Review #1506712 is a subjective opinion of poster.
Pros
  • Idea of the product
Cons
  • Reliability
  • Reliability and delivery
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Let the company propose a solution
1.3
Details

Very difficult delivery, pad and electrical installation.

Received very little, maybe no, instruction on how to operate the spa.

Found out it was a floor model, salesman was deceptive on the issue. Thought because I was shelling out a large sum of money, I was getting a new product. I was wrong.

Power switch does not work. Screws around skirting are rusted. Skirting does not fit. The spa was deceived a month ago, these things should not be happening.

Wouldn’t recommend this company to anyone due to very poor customer service. Go with endless pools