Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
We love our hot tub. Installation was done on time and no hassle at all. Great attention to customer service. Appreciate all the attention to detail. THANKS!Read more
Master Spas - Wonderful all the way!
The hot tub we purchased is fabulous. We use it constantly. Helps ease the pain in my back. All the people who assisted us in the purchase of our hot tub were polite and knowledgeable. We had no problems or issues with our purchase.Read more
Thank you for recently submitting your review. As the manufacturer, we aren’t aware of any delivery issues a particular customer or retailer of our products may be having. However, based on the information you provided to us in your review, we were able to reach out...Read more
Master Spas - Tripping ground fault
I had my Hot tub delievered just before Thanksgiving 2017 and within 3 months It all of a sudden was tripping my ground fault. I drained it and called customer support and talked to Corrine. She told me she would call a tech immediately as it was better to have it not...Read more
We’re so sorry to hear that your call wasn’t answered. I’m going to give your email address to our customer care team and have them reach out to you for any assistance you may be in need of. Thank you for letting us know.Read more
Thank you for your recent post. We were able to find you in our system but unfortunately we don't show any notes on the issue your having. We'll reach out to the local dealer in your area and let them know you need assistance. In the future, feel free to...Read more
Not only is it relaxing and gives great massages, it improved our already good marriage...something we can do together, and we talk more because we aren't distracted by the TV, phones, iPad, etc. We have had it since 5/2017 and we use it about 4 times per week.Read more
Thank you for letting us know about the Bluetooth Music System on your spa. Unfortunately, we have no record of needing service on your system. Now that we are aware of it, we will be contacting the retailer you purchased the spa from and offer any assistance we can...Read more
Master Spas - Always enjoyed
This is our second master spa, only because our first sold with last house. It has always been reliable and ready to use. Along with the great help and service from our friends at niagara hot tubs in St. Catharines it's been a long great experience.Read more
Master Spas - Loving the MasterSpas HL8!
We've had the HL8 for 3 weeks now and absolutely love it! I have a high-stress desk job that requires a lot of travel. In this tub, the stress literally melts away. This is the most relaxed I've felt in a few years. The differing jet positions in each seat make it fun...Read more
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