What a Pleasant Surprise!

My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1550765 Review #1550765 is a subjective opinion of poster.
Location
Cleveland, South Carolina
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Was promised

Hi Abel. I’m sorry to hear that you haven’t had a positive experience with your dealer. We’ve looked in our database and weren’t able to find any kind of spa registration under your name/email address. It sounds like most of your issues lie with the dealer you purchased from, not Master Spas. But again, since we have no record of you in our database we aren’t able to notify your dealer of this complaint. Please go on our website and register your spa as soon as possible so that we can properly assist you. Thanks.
ID
#1543966 Review #1543966 is a subjective opinion of poster.
New Reviewer

Recieved my new spa acouple of days later the paneling was seperating from tje tje strips that hold it together called my sales guy Jake who promised me any problems he will take care of them i did was told he would get back with me never did i spend half a day off my weekend fixed it called him back told him i solved it and he owed me a filter or 2 he said no worries well 5 months later nothing never again they promised you all this service while youre buying after that you are forgotten from 1 to 5 i gibe tjsm a 0

Wonderful tub for therapy!

I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1545066 Review #1545066 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

I bought a model Hot Tub 1680 serial no. 190****......no manual

Hi Paul! Thanks for reaching out. Our manuals are sometimes stored behind the access panel with the equipment – did you check there? If it’s not there, we also have all of our manuals available on our website, www.masterspas.com. Just click the resources tab in the top right corner, and then click the “Owner’s Manuals” button to find the manual that’s right for you. I hope this helps! If you need anything else please feel free to email our customer service team at customerservice@masterspas.com. Thanks!
ID
#1527619 Review #1527619 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
New Reviewer

I bought Master Spas model no. 16680, serial number 190**** at the Pomona Fair Grounds in Pomona Ca. on approximately March i, 2019 The unit was delivered to my house the next day without the operating manual. I live at 5731 Vinevale Circle , La Palma Ca. I have searched for it and have not found it.

I would like to have a new manual sent to my address as soon as possible.

Paul Edwards, 5731 Vinevale Circle, La Palma, CA.

PaulandDorothy@***l,com

Pretty Amazing!

I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very comfortable and is great on the hamstrings and glutes. All of the jets are very well placed for a tub of this size and hit all of the right spots. At night the LED lights really set the mood, too. We bought this at a show so I was reluctant about local support, but the rep left us his cell phone number on the receipt. I called him twice with some quick tech questions and he returned my called immediately with knowledgeable answers. So far we couldn’t be happier!
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1535478 Review #1535478 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Another Amazing Hot Tub!

This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always recommend Master Spas and will continue to do so! - Michael Gatzke
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1529378 Review #1529378 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
New Reviewer

Great value and no issues so far!

We purchased a Twilight 7.2 about a year and a half ago. Other than routine maintenance, it has been very trouble free. It was delivered a day after we bought it. We had it wired up a few days later and we went to town. It has been an excellent way for us to relax. My only regret is we didn't get a tub long ago. We had been kicking tires for years and the salesmen were a bit aggressive, but you know, that's the push we needed to finally pull the trigger. We are glad we did and never have any buyer's remorse. Like
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1525874 Review #1525874 is a subjective opinion of poster.
Location
Aboite, Indiana
Product
Master Spas Twilight Series Ts 7.2 Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Joke if a warranty

Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement. Thank you for your honest feedback. We appreciate it.
ID
#1525822 Review #1525822 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Warranty issue
New Reviewer
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty

Problem:

· My new tub had a slow leak.

· I called warranty, said there was a $108 “Trip Charge”.

· I called Master spa and asked if this was true, and yes it is, you cover parts and labor while someone is there.

· Your tech told me I should fix it myself, and lube the O-Ring, after I take the sides off.

· He said to use the “Slice” valve so only to lose a little water.

What’s happened:

· Where the fitting was leaking the slice valve didn’t work and dumped 500 gallons into the motor compartment

· After taking the fitting off, there was no “O”-Ring the whole time.

· I bought a $7.00 ring from Leslies pool supply

· Yes, it’s fixed

· The problem is, I would have paid $108 for something that was caused by your manufacturing.

Now:

· I notice the plastic cover is coming off the digital display, is that warranty? And $108 ?

We LOVE our Master Spa!

We waited a long time for our Master Spa. The dealer in our area went out of business after we had already paid for the hot tub. Master Spas to the rescue!!! The Master Spas company stepped in and made sure that we got our product and checked multiple times to see that we were happy. Truly an unexpected outcome brought on by a company that cares and worked hard to see that their reputation was untarnished. We use the hot tub almost every night and we couldn’t be happier! - Jason Miller
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1523941 Review #1523941 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Wonderful tub, greatest sales and service people!

We purchased a Twilight series 7.2 tub in February and within 2 days the hot tub was delivered, placed, and unwrapped in the snow. The sales people were fantastic! No pressure gimmicks - just knowledgeable, friendly, and they delivered every promise they made. The delivery guys were professional, courteous, and most of all careful when bringing the hot tub through some very tricky grounds. Not a scratch! As for the service, it was 3*F out, so some of the jets were frozen. I called the service department and was greeted with a friendly service rep that resolved the issue on the first call. The tub was operational in no time! The dual turbine jets allow for a wide variety of jet configurations between the 5 seats without loss of power. The water purification system is the best that I have ever experienced. Most hot tubs have an unpleasant chemical smell, but not the TS 7.2. The filters take out all of the odor without disrupting the water chemistry. I have had it for a month now and have not missed a single soak. I feel 10 years younger and I would recommend this hot tub to anyone that is looking for a high quality hot tub. Thank you Master Spas for a wonderful and beautiful spa! - Joseph Infelise
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1521586 Review #1521586 is a subjective opinion of poster.
Product
Master Spas Twilight Series Ts 7.2 Hot Tub
Reason of review
Good quality
Master Spas's reply to:

5 Months And Have Yet To Have Cover Lift and Sides Fixed

Hi Jack – thanks for bringing this to our attention. Our Customer Service Supervisor has reached out to your dealer, Aqua Spas, to see if we can get this issue resolved for you.
ID
#1507460 Review #1507460 is a subjective opinion of poster.
Product
Master Spas Healthy Living Hl7 Hot Tub
Reason of review
Not responsive.
Preferred solution
Deliver product or service ordered
New Reviewer

The Incorrect lift for our spa cover was installed on our Spa in November. At first the lift was not available.

Then the replacement sides were "on the truck". Here it is 5 months later and we still do not have the correct cover lift.

Master Spas's reply to:

Not good so far - hoping the company can make up for it

Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help when it comes to your swim spa. With that being said, you should be contacted by a representative soon to see what we can do to get these issues resolved for you. Thank you for the honest feedback – we appreciate it!
ID
#1506712 Review #1506712 is a subjective opinion of poster.
Pros
  • Idea of the product
Cons
  • Reliability
  • Reliability and delivery
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Let the company propose a solution
New Reviewer

Very difficult delivery, pad and electrical installation.

Received very little, maybe no, instruction on how to operate the spa.

Found out it was a floor model, salesman was deceptive on the issue. Thought because I was shelling out a large sum of money, I was getting a new product. I was wrong.

Power switch does not work. Screws around skirting are rusted. Skirting does not fit. The spa was deceived a month ago, these things should not be happening.

Wouldn’t recommend this company to anyone due to very poor customer service. Go with endless pools

Great Quality!

Better built than others – everything is higher quality and I think that will serve a big difference over the long haul. I’ve had a lot of different hot tub brands including some big names so I’ve learned what to look for. Master Spas offers quality. - Chris Chenoweth
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1520036 Review #1520036 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Touch pad shot

Hi David! Thanks for reaching out. Unfortunately, due to the fact that you are not the original purchaser of the spa the warranty is void. However, Ryan in our customer service department has sent you an email with a servicer in your area who would be able to replace that touch pad for you. Hope this helps!
ID
#1469614 Review #1469614 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Lets see when customer sevice contacts me
New Reviewer

pad works but you cannot see any icons.pushing in the dark.spa is 6 months old but i bought the house with the spa.any chance of getting a discount on a new touch pad.spa repair guy said these are new style and have their bugs.spa is a twilight model 8000.i think part no. is x279-625.sn in 181****.thanks.dave schoen.hodamnho@***.com

Master Spas's reply to:

I Call B.S.

Hi again Joe. As we’ve already discussed via email, the company and address listed on your invoice is that of Master Pool & Spa - your retailer. Not us. Again, I understand where the confusion is coming from, as they are similar names - but we also need you to understand that the issues you’re having aren’t with our company, which makes it difficult to resolve these issues. With that being said, our team has been in contact with the people at Master Pool & Spa to see what we can do to get this taken care of for you. We would appreciate your patience while we do so. Thank you.
ID
#1465836 Review #1465836 is a subjective opinion of poster.
New Reviewer

Master Spas claims they are not responsible for dishonored promises made by sales staff at show because they are 3rd party vendors yet the invoices the sales staff provide list the same address as Master Spas. Master Spas explained to me that it is the same as Best Buy selling Sony products.

No, it is not, Best Buy doesn't lead their customers into believing they are Sony. At the show, this vendor sold only Masrer Spa products and the address listed on their invoice is that of Master Spas.