Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Latest review first
Dear Anonymous, As discussed with you, there are several things that can cause this cracking including extended exposure to sunlight, an uneven foundation that the hot tub may be sitting on, use of harsh chemicals (may include cleaning items), and/or a fiberglass...Read more
We absolutely love our Master Spa...as we use it almost every day! Even with our busy schedules, we still find time, or should I say make time, to end our day in the relaxing spa! After the kiddos have gone to bed, it is a great time for the two of us to relax and...Read more
We're very sorry for the poor experience and issues with your spa. A member of our Customer Care team will be reaching out to you to review the situation and work towards you being able to enjoy it.Read more
This has been a life-safer investment for me. I work long hours, stress on back and legs. This spa has relieved me and relaxed me and energized me to keep going at work. I have used whirlpools at workout clubs, but there is nothing like having your own HT of your own....Read more
Thank you for your review. In looking into this, we're able to see you've been in touch with our Customer Care team and that you have actually talked to the local dealer you purchased through and they've scheduled service.Read more
Thank you for letting us know what's going on with your tub. We're sorry for the frustrating experience so far and we'll be in touch with the local dealer to discuss further and determine a course of action that can get you enjoying your new tub as quickly...Read more
Thanks for reaching out to us. We'll private message you to find out which dealer you purchased through so we can check on the status of your order with them. Thank you.Read more
Thanks for reaching out to us. I know one of our Customer Care Team members was able to contact you directly outside this platform and provide the information you were looking for. Glad to hear you’re enjoying your Trainer 12!Read more
Master Spas - The best hot you can buy
Had hot tubs that we never used ! Got bored sitting in it ! Bought 8.2 twilight and use every night with my wife , who hated our calspa . This is the finest tub we ever bought ! Great quality and light show is amazing! RonRead more
Master Spas - Love it but Spa overheats
We really love our spa and use it regularly, except during the summer. We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather....Read more
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