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Master Spas's reply to:

Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Oscar, as the manufacturer our goal is to have everyone that purchases our products satisfied. Unfortunately, that’s not always possible for several reasons relating to potential product issues (which we can readily address) or unrealistic expectations. While Hot...
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#1234692
Master Spas's reply to:

Master Spas - Be careful
Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the...
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1.2
#1232888
Testimonial

Master Spas - Good choice!

My wife and I are at retirement age and the aches and pains come more often than they used to. We chose a smaller tub because it's more convenient to use and heats up quickly when we NEED it. The tub has been a Godsend and very enjoyable. We have had several hot tubs, but this is the best so far.
#1237262
Testimonial

Master Spas - Great hot tub - Awesome customer service

We love our hot tub. Installation was done on time and no hassle at all. Great attention to customer service. Appreciate all the attention to detail. THANKS!
#1237260
Testimonial

Master Spas - Wonderful all the way!

The hot tub we purchased is fabulous. We use it constantly. Helps ease the pain in my back. All the people who assisted us in the purchase of our hot tub were polite and knowledgeable. We had no problems or issues with our purchase.
#1237259
Master Spas's reply to:

Thank you for recently submitting your review. As the manufacturer, we aren’t aware of any delivery issues a particular customer or retailer of our products may be having. However, based on the information you provided to us in your review, we were able to reach out...
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1.0
Product
Delivery Service
#1199172
Testimonial
I had my Hot tub delievered just before Thanksgiving 2017 and within 3 months It all of a sudden was tripping my ground fault. I drained it and called customer support and talked to Corrine. She told me she would call a tech immediately as it was better to have it not...
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3.8
Waukesha, Wisconsin
#1183359
Master Spas's reply to:

We’re so sorry to hear that your call wasn’t answered. I’m going to give your email address to our customer care team and have them reach out to you for any assistance you may be in need of. Thank you for letting us know.
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#1177483
Master Spas's reply to:

Thank you for your recent post. We were able to find you in our system but unfortunately we don't show any notes on the issue your having. We'll reach out to the local dealer in your area and let them know you need assistance. In the future, feel free to...
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2.8
Fort Wayne, Indiana
#1151717
Testimonial

Master Spas - Best investment we ever made...seriously!

Not only is it relaxing and gives great massages, it improved our already good marriage...something we can do together, and we talk more because we aren't distracted by the TV, phones, iPad, etc. We have had it since 5/2017 and we use it about 4 times per week.
#1150677