Welcome to Master Spas Opinions
204
Company
responses
80
Customer
testimonials
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
The best you can buy!
I had a Cal Spa years ago and it was nothing but trouble. So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was time to upgrade rather than to invest in a lot of parts. We recently got a Twilight 6.2 from Master Spas and our new tub is better because it only holds 250 gallons. So, it's easier to take care of. I also like the continuous circulation and I like the spa cartridge that has the minerals. It's nice and it's very quiet compared to my last one. It's the best one you can buy. The last one I had was the one they had at Camp David and that was the top-of-the-line one. But this one is good quality, if not, better installation quality. They also put it in and they took the old one out. It was an easy and painless job to get it hooked up. I hooked it up myself and it was great. It was a good experience. The reps also get right back to you and they know everything on the phone. They don't have to talk somebody else. But if you do, they'll call you right back. Mark E.
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
Product
Reason of review
Good quality
The perfect stress reliever
My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework and looking at what they got compared to Master Spas, we felt Master Spas was by far the strongest we found, so we decided to go that route. ThermoSpas also came out to the house. For about the same spa we got, they were $21,000 and I ain't spending $21k on a spa. We got the Twilight for eight or nine grand and it's well worth every penny. After looking at a bunch of spas, Master Spas would be the only spa I would recommend to get. Even the service, such as delivery and installation, is great. It went as simple as could be and I couldn't believe it. It was awesome and overall a good experience. We love the spa. It's of a higher quality and it has a one-side lounger. I like the big feet thing at the bottom, and it's got two little powerful jets for the feet that kick off. I usually hop in that thing before I go at night and I sleep like a baby. It's definitely a good stress reliever. – William H
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
Product
Reason of review
Good quality
My second Master Spa
I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me. The tub has very good quality and we are quite pleased with it. I use it every day. It's therapeutic. – Gary B
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
Product
Reason of review
Good quality
Happy with our spa!
I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s some of them that use three times the energy to heat the water. The Master Spas team set the tub for us and it was pretty much plug and play. It works great. I love the quality of the tub. We use it at least two or three nights a week and it has been amazing. It has helped us sleep and helped muscle aches from the gym. It’s working great for everything we bought it for. We are very satisfied. So get one. – Peter P
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
Product
Reason of review
Good quality
Tech support
author's review
ID
Master spa junk
author's review
ID
Damages and customer service
author's review
ID
Twilight 6.2 faulty from factory
author's review
ID
Thanks for the review. We’re sorry if the warranty was misunderstood. I’d be glad to explain it and will even forward you a copy of the warranty again to hopefully clear up any confusion. As you’ll see in the appropriate section, the ozonator is covered for 1 year...
View full review
ID
Location
Greenville, Texas
So far excellent service
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa, they provided pictures and advice on where to bring the power to and also recommended additional supply purchases for the spa so that I did not have to keep coming back every few month. Overall service (phone and email) has been prompt - Alfred leading the way. I will take possession of the new unit in mid-October and will update my review at the end of December 2018.
Testimonial
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
Location
Toronto, Ontario
Reason of review
Good customer service
Worst experience ever
author's review
ID
Customer service is a joke
author's review
ID
Service
Worst customer service, response, delivery and the spa still
author's review
ID
We got a LEMON hot tub
author's review
ID
Great hot tub!
author's review
ID
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel