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Over 2 months too get it too my door.

In just one week of ownership, this is our problems so far.

Came with the wrong size cover.

Came with a faulty foot jet cluster master blaster that was missing two white rings and kept popping out of its spot .

Now a check valve is leaking all over the inside of the styrofoam,losing valuable water, n chemicals.

I have video and pictures once contact is made from master spa directly. My dealer is amazing so far trying too correct the problems, where is the quality control for your company master spa ?..

I demand too get my extended warranted extended for another 5 yrs, obviously this is a Friday nite shift tub.

What’s next FFS...

We bought an H2x swim spa trainer from Travis at a spa expo. We had to get the spa craned into a back yard, and when it was on the ground it had bird *** and water all over, and there was *** on the floor of the spa.

Travis told us that this hasn't happened in the 25 years he has worked with the company. He promised us that the spa would be replaced with a new product. Then a couple of days later, we were contacted by Dave with customer support and told us there was no way to get it replaced and we couldn't return it. We were told it would be repaired and that was the best we would get.

So, $16,500 in, and we get something broken. On top of that, we haven't received the stairs, or exercise equipment that was supposed to be included with the spa.

And, we don't even get a user manual with the spa. I would never recommend this product.

I needed my filter housing replaced they sent a guy to fixe it after 1 month of waiting he drill through the new fliter housing, his fix is to use some kind of puddy to sot the leak and now 3 ?onths later it is still leaking!! DO NOT BUY A MASTER SPA

I cant tell you how bad this experience has been purchasing this spa,it still doesn't work. Nobody has come to fix it despite Numerous calls to the service department,managers,they want me to take down my BBB complaint but have not resolved that it isn't working.NEVER ever use this company,EVER,worst service I've ever experienced,just read for yourself the numerous bad reviews this 'company' has-they should be put out of business-im sure they'll go bankrupt,and we're stuck with this piece of *** i feel definitely taken advantage of!!!

Original review posted by user Sep 18, 2018

In June of 2017 we went to the big Masterspa blowout sale at the Wisconsin state fair park. We bought a Brand New hot tub.

We were asked if we wanted a floor model and said NO. Two weeks later when the tub was delivered they brought a floor model. Turns out that the salesman wrote it up as a floor model even after we said NO to a floor model. We have had problems with this Floor model tub since we got it.

When we turn the temperature down below 95 degrees it trips the breaker, Not right away but I think it is tripping when it runs the filter cycle. If we leave the temperature up above 95 degrees it never has a problem. Masterspa of Wisconsin has been out at least 20 times and have replaced about every part they can think of. They then told me it had to be my breaker.

We tried a new breaker at the cost of $200 and still had the same problem. They then said to install a grounding rod. We did that and still have the same problem. They said maybe it was my wiring so I had that checked out and that was all fine.

Now they are back on the breaker again. I was even told by one of there service guys that maybe I should replace my whole breaker box. That seems a bit absurd! If it was a problem with the wiring or the breaker it would happen all the time not just when the temperature is turned down.

I have spent more time making calls, leaving work , and stressing about this tub that it this point I just think I want my money back. This tub is a Lemon and not worth the time and stress it had caused me

Have a master spa and love it! It’s been 3 years and haven’t had a single problem!

Till now . The clear was peeling and I called them. Customer service has always been great and they agreed to replace the tub with a new one . The warranty is the only issue I have.

The product was addmitted to being faulty but the still want me to pay around 800 for shipping!

I don’t think a costumer should be responsible for a defect! Other than that the tub has been great .

I've spent the past few days worried and searching for answers. I've spent over a $1000 on an electrician for this company to continue to ignore my issues..

I called and was brought to tears by a staff member who was so rude and talked down to me and left me so hysterical that my husband had to call and try to resolve the issue.the terminal block on my masterboard is faulty. I know this because i have called out two different companies to check out why it won't work. Your company says its the wiring... i assure you it's not.

All i want is answers and help. I went with this company because it was American made and known for its customer service i don't know who to contact or what to do.

I just bought my tub one week ago and I'm getting told you guys can't help me. Can someone please make this right