Welcome to Master Spas Opinions
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Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
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Master Spas - Purchased and now I Pay over $100 for a filter can't buy it locally has to be from them :( ... won't buy from Master Spa again.
It is very disappointing that I have to pay top dollar for a filter thru Master Spa and cannot purchase it locally. Over a $100.00 for a filter every six months ... ridiculous!!!!! MASTER SPA I FEEL RIPPED ME OFF AND I WILL LET ANYONE THAT IS THINKING ABOUT GOING TO THEIR EXPO ... NOT TOO!!!! I can't believe what people will do to make a buck. These people obviously will do anything. We asked about the cost per year and was lied to. PEOPLE PLEASE DO ALL YOUR HOMEWORK ON THIS COMPANY AND THEIR PRODUCT BEFORE YOU PURCHASE ANYTHING SO YOU DON'T END UP IN MY SHOES. IT IS BECOMING A SAD, SAD WORLD WE LIVE IN. HOPE THIS HELPS ALOT F PEOPLE OUT.
Review
Master Spas - Ineffective cover
I purchased a Master Spas hot tub at the hot tub expo in Marlboro, MA. Slick sales techniques. Troy Burnett makes promises that he conveniently forgets. I was promised a cover that could withstand my 2- 100lb dogs' weight. He told me that was not a problem. Fast forward to delivery- now he has no idea what I'm talking about. I have a sunken deck and my dogs have constant access. He saw pictures of my deck and of my dogs. We discussed both in depth. Now he says that he meant that if they walked on it once, they wouldn't fall through. I should apparently tell the dogs not to walk on it. (By the way, the concern is similar for a child) My only option is to purchase another cover from them in which they'll give me a "great deal". Don't do business with this company!!!
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Master Spas - Contact for Problems
Can’t find anyone at MS to contact to discuss a problem....have had the tub for 3-years with no problems and now I’m getting blue “flakes” in the water that may be glue....never had a water problem and the water tests fine so I’d like to find out if there was some type of blue glue used in the assembly. Filter is also fine. The flakes, when rubbed together form a “glue” type substance. Tub is an Enterprise series. Picture shows flakes and glue type substance when rubbed together. HELP!! I have had the water checked constantly and everything is fine. This just started after I did a new fill of the tub. Any help would be greatly appreciated. There is not “problem” contact number for MS, only Parts. Sapp531@hotmail.com
Review
Master Spas - Service tech
can not get out of economy mode it does not switch out of this mode so I went to use my master spa Portsmouth after the winter and I cant get it out of economy mode The display does not respond to pushing the arrows up or down . Nothing on the the display responds it stuck at 80 degrees and still runs pumps for filtering this was bought in 2006 wondering if you have any advice or recommend a service tech in the area? Thanks for your help in advance djdn djjd djjd dj djjj jddd kkk hhi iii doo hi ddk hii diii duu ddj
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Master Spas - Problem with heater
I have service out 3 times for the breaker keeps blowing First it was gfci breaker Second was told it keeps over heating was told they call master spas and was told to put more air vents in it Third time he told me it was corrosion around the heater then next day it blows the breakers agin I called where we bought it from the service manager told me to use a sofe wire brush around the connections of the heater and i did that and the wire as you face it on the left just moves i tried to tighten it but it wont can you please have someone call me 3168331815
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Master Spas - Michael Phelps spa
Michael Phelps spa, I purchased the spa at a local show in St. Louis in September 2017. Since purchasing the spa I have had a heater go out on it and now I have a circulation pump is going out on it very very unhappy with the spa with like somebody from corporate to contact me. My name is Bill Prewitt, I purchased my spa through spas and more here in Sunset Hills Missouri. My phone number is 314–9 73–6487. Please have somebody contact me as soon as possible.
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Testimonial
We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets...
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Product
Reason of review
Good quality
Testimonial
Master Spas - Great spa – great purchase!
For years I had wanted a hot tub and never bought one for various reasons. About a month ago we received a flyer about a tub show in our area and went to look around. The sales staff were very helpful and pointed out the differences in helped us determine our needs/wants. We purchased TS 8.2 and have been very pleased so far. Easy to operate, cleaning the filters is a breeze. We are still learning the 'little" things but overall a great product and great experience so far!
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Reason of review
Good quality
Master Spas in Saint Louis, Missouri - Lot of issues
We bought our spa in July of 2016. Immediately the recirculating pump went out and had to be replaced. A month later the heater went out and had to be replaced. Yes, it is under warranty but dealer charges $99 trip fee for all service. Now, 5 weeks ago, the heaters have gone out again! My spa is still not working despite repeated calls to the dealer (who says they only have 1 service person and are very backlogged). If they are having so many issues with these spas, maybe they aren't quite as good as they claim. We really enjoy having it while it is running, it is getting quite troublesome though. It is still under warranty, but there goes another $99 for trip fees.
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Testimonial
Master Spas - Best Tub
I waited awhile to do this review because frankly I was worried because the tub was such a good buy but I have to say after 15 months this spa has been amazing. Better than our last one for more money. It amazes me how little care and clean the spa stays. So far, so good.
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Product
Reason of review
Good quality
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