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Master Spas's reply to:

Master Spas - Ineffective cover

1.0
Details
I purchased a Master Spas hot tub at the hot tub expo in Marlboro, MA. Slick sales techniques. Troy Burnett makes promises that he conveniently forgets. I was promised a cover that could withstand my 2- 100lb dogs' weight. He told me that was not a problem. Fast forward to delivery- now he has no idea what I'm talking about. I have a sunken deck and my dogs have constant access. He saw pictures of my deck and of my dogs. We discussed both in depth. Now he says that he meant that if they walked on it once, they wouldn't fall through. I should apparently tell the dogs not to walk on it. (By the way, the concern is similar for a child) My only option is to purchase another cover from them in which they'll give me a "great deal". Don't do business with this company!!!
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#1285320 Review #1285320 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Contact for Problems

Master Spas - Contact for Problems
Can’t find anyone at MS to contact to discuss a problem....have had the tub for 3-years with no problems and now I’m getting blue “flakes” in the water that may be glue....never had a water problem and the water tests fine so I’d like to find out if there was some type of blue glue used in the assembly. Filter is also fine. The flakes, when rubbed together form a “glue” type substance. Tub is an Enterprise series. Picture shows flakes and glue type substance when rubbed together. HELP!! I have had the water checked constantly and everything is fine. This just started after I did a new fill of the tub. Any help would be greatly appreciated. There is not “problem” contact number for MS, only Parts. Sapp531@hotmail.com
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#1284544 Review #1284544 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Service tech

can not get out of economy mode it does not switch out of this mode so I went to use my master spa Portsmouth after the winter and I cant get it out of economy mode The display does not respond to pushing the arrows up or down . Nothing on the the display responds it stuck at 80 degrees and still runs pumps for filtering this was bought in 2006 wondering if you have any advice or recommend a service tech in the area? Thanks for your help in advance djdn djjd djjd dj djjj jddd kkk hhi iii doo hi ddk hii diii duu ddj
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#1282733 Review #1282733 is a subjective opinion of poster.
Tags
  • Great Quality
Master Spas's reply to:

Master Spas - Problem with heater

Master Spas - Problem with heater
I have service out 3 times for the breaker keeps blowing First it was gfci breaker Second was told it keeps over heating was told they call master spas and was told to put more air vents in it Third time he told me it was corrosion around the heater then next day it blows the breakers agin I called where we bought it from the service manager told me to use a sofe wire brush around the connections of the heater and i did that and the wire as you face it on the left just moves i tried to tighten it but it wont can you please have someone call me 3168331815
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#1280872 Review #1280872 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Michael Phelps spa

Michael Phelps spa, I purchased the spa at a local show in St. Louis in September 2017. Since purchasing the spa I have had a heater go out on it and now I have a circulation pump is going out on it very very unhappy with the spa with like somebody from corporate to contact me. My name is Bill Prewitt, I purchased my spa through spas and more here in Sunset Hills Missouri. My phone number is 314–9 73–6487. Please have somebody contact me as soon as possible.
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Review
#1259263 Review #1259263 is a subjective opinion of poster.
Testimonial
We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets...
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Review
#1255467 Review #1255467 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas - Great spa – great purchase!

For years I had wanted a hot tub and never bought one for various reasons. About a month ago we received a flyer about a tub show in our area and went to look around. The sales staff were very helpful and pointed out the differences in helped us determine our needs/wants. We purchased TS 8.2 and have been very pleased so far. Easy to operate, cleaning the filters is a breeze. We are still learning the 'little" things but overall a great product and great experience so far!
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#1255464 Review #1255464 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas in Saint Louis, Missouri - Lot of issues

2.4
Details
We bought our spa in July of 2016. Immediately the recirculating pump went out and had to be replaced. A month later the heater went out and had to be replaced. Yes, it is under warranty but dealer charges $99 trip fee for all service. Now, 5 weeks ago, the heaters have gone out again! My spa is still not working despite repeated calls to the dealer (who says they only have 1 service person and are very backlogged). If they are having so many issues with these spas, maybe they aren't quite as good as they claim. We really enjoy having it while it is running, it is getting quite troublesome though. It is still under warranty, but there goes another $99 for trip fees.Wtf
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#1250048 Review #1250048 is a subjective opinion of poster.
Tags
  • defective products
Testimonial

Master Spas - Best Tub

I waited awhile to do this review because frankly I was worried because the tub was such a good buy but I have to say after 15 months this spa has been amazing. Better than our last one for more money. It amazes me how little care and clean the spa stays. So far, so good.
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#1255462 Review #1255462 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Hot tub not working

1.0
Details
Bout brand new hot tub at home show in Albuquerque New Mexico from owner in Dallas. Pump not working have been calling for weeks and they still haven’t. One to fix it
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Review
#1241512 Review #1241512 is a subjective opinion of poster.