Welcome to Master Spas Opinions
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Company
responses
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Customer
testimonials
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Testimonial
Yanina D
Great Quality!
Better built than others – everything is higher quality and I think that will serve a big difference over the long haul. I’ve had a lot of different hot tub brands including some big names so I’ve learned what to look for. Master Spas offers quality. - Chris Chenoweth
Reason of review:
Good quality
Master Spas's reply to: Touch pad shot
author's review
Master Spas's reply to: I Call B.S.
author's review
Master Spas's reply to: Promises Denied
author's review
Testimonial
Darina S
I like my new Master tub a lot more
I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked the design of the shell as well as the way they explained to me some technology in it. It seemed like it was right for me. It has 2 seats, a lounge, and jets in all the lounge and seats. I had a no-name brand tub that a guy made in his warehouse and while I like that as well, I like my new Master tub a lot more. The quality of the Master tub is excellent too. I’m using it for enjoyment where I have a drink at night and gaze at the stars. I love it. Also, I made a couple of phone calls with the Master Spas staff and everybody was great and answered my questions. So, I am happy with everything. David Sharron
Reason of review:
Good quality
Master Spas's reply to: Top of line tub / crap service
author's review
Master Spas's reply to: Assistance on Group Project
author's review
Master Spas's reply to: From the start It was a disappointment, unill I called in and spoke with Dallas Erickson.
author's review
Master Spas's reply to: Master Spas - Disappointed that my spa was faulty from factory
author's review
Master Spas's reply to: Cannot find website to register ny Master Spa
author's review
Testimonial
Yanina D
The best you can buy!
I had a Cal Spa years ago and it was nothing but trouble. So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was time to upgrade rather than to invest in a lot of parts. We recently got a Twilight 6.2 from Master Spas and our new tub is better because it only holds 250 gallons. So, it's easier to take care of. I also like the continuous circulation and I like the spa cartridge that has the minerals. It's nice and it's very quiet compared to my last one. It's the best one you can buy. The last one I had was the one they had at Camp David and that was the top-of-the-line one. But this one is good quality, if not, better installation quality. They also put it in and they took the old one out. It was an easy and painless job to get it hooked up. I hooked it up myself and it was great. It was a good experience. The reps also get right back to you and they know everything on the phone. They don't have to talk somebody else. But if you do, they'll call you right back. Mark E.
Reason of review:
Good quality
Testimonial
Yanina D
The perfect stress reliever
My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework and looking at what they got compared to Master Spas, we felt Master Spas was by far the strongest we found, so we decided to go that route. ThermoSpas also came out to the house. For about the same spa we got, they were $21,000 and I ain't spending $21k on a spa. We got the Twilight for eight or nine grand and it's well worth every penny. After looking at a bunch of spas, Master Spas would be the only spa I would recommend to get. Even the service, such as delivery and installation, is great. It went as simple as could be and I couldn't believe it. It was awesome and overall a good experience. We love the spa. It's of a higher quality and it has a one-side lounger. I like the big feet thing at the bottom, and it's got two little powerful jets for the feet that kick off. I usually hop in that thing before I go at night and I sleep like a baby. It's definitely a good stress reliever. – William H
Reason of review:
Good quality
Testimonial
Yanina D
My second Master Spa
I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me. The tub has very good quality and we are quite pleased with it. I use it every day. It's therapeutic. – Gary B
Reason of review:
Good quality
Testimonial
Yanina D
Happy with our spa!
I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s some of them that use three times the energy to heat the water. The Master Spas team set the tub for us and it was pretty much plug and play. It works great. I love the quality of the tub. We use it at least two or three nights a week and it has been amazing. It has helped us sleep and helped muscle aches from the gym. It’s working great for everything we bought it for. We are very satisfied. So get one. – Peter P
Reason of review:
Good quality
Master Spas's reply to: Tech support
author's review
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