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Master Spas's reply to:

Master Spas - Ineffective cover

Hi Beth! We’re so sorry to hear that your experiences so far haven’t been the most positive. I believe at this point one of our reps has contacted you about this situation. Should you need anything in the future, please don’t hesitate to contact us. Thank you for the honest feedback – we appreciate it!
Review
#1285320 Review #1285320 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1000
1.0
Details

I purchased a Master Spas hot tub at the hot tub expo in Marlboro, MA. Slick sales techniques.

Troy Burnett makes promises that he conveniently forgets. I was promised a cover that could withstand my 2- 100lb dogs' weight. He told me that was not a problem. Fast forward to delivery- now he has no idea what I'm talking about.

I have a sunken deck and my dogs have constant access. He saw pictures of my deck and of my dogs. We discussed both in depth. Now he says that he meant that if they walked on it once, they wouldn't fall through.

I should apparently tell the dogs not to walk on it. (By the way, the concern is similar for a child) My only option is to purchase another cover from them in which they'll give me a "great deal".

Don't do business with this company!!!

Master Spas's reply to:

Master Spas - Contact for Problems

Hi Larry! We’ll have someone from our customer care team reach out to you as soon as possible. Thanks for reaching out about this.
Review
#1284544 Review #1284544 is a subjective opinion of poster.
Reason of review
See text
Preferred solution
Tell me what’s causing the blue flakes?
Master Spas - Contact for Problems

Can’t find anyone at MS to contact to discuss a problem....have had the tub for 3-years with no problems and now I’m getting blue “flakes” in the water that may be glue....never had a water problem and the water tests fine so I’d like to find out if there was some type of blue glue used in the assembly. Filter is also fine.

The flakes, when rubbed together form a “glue” type substance. Tub is an Enterprise series. Picture shows flakes and glue type substance when rubbed together. HELP!!

I have had the water checked constantly and everything is fine. This just started after I did a new fill of the tub.

Any help would be greatly appreciated. There is not “problem” contact number for MS, only Parts.

Sapp531@hotmail.com

Master Spas's reply to:

Master Spas - Service tech

Thanks for letting us know, Jonathan! One of our customer care reps will be reaching out to you shortly to help.
Review
#1282733 Review #1282733 is a subjective opinion of poster.
Tags
  • Great Quality

can not get out of economy mode

it does not switch out of this mode

so I went to use my master spa Portsmouth after the winter and I cant get it out of economy mode The display does not respond to pushing the arrows up or down . Nothing on the the display responds

it stuck at 80 degrees and still runs pumps for filtering

this was bought in 2006

wondering if you have any advice or recommend a service tech in the area? Thanks for your help in advance

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Master Spas's reply to:

Master Spas - Problem with heater

Thanks for the feedback. We will have someone from our customer care team reach out to you soon to see what we can do to help.
Review
#1280872 Review #1280872 is a subjective opinion of poster.
Reason of review
Damaged or defective
Master Spas - Problem with heater

I have service out 3 times for the breaker keeps blowing

First it was gfci breaker

Second was told it keeps over heating was told they call master spas and was told to put more air vents in it

Third time he told me it was corrosion around the heater then next day it blows the breakers agin

I called where we bought it from the service manager told me to use a sofe wire brush around the connections of the heater and i did that and the wire as you face it on the left just moves i tried to tighten it but it wont can you please have someone call me 3168331815

Master Spas's reply to:

Master Spas - Michael Phelps spa

Hi Bill.
We’re sorry to hear about these issues, we will be having someone from our corporate customer care team reach out to you soon. Thank you.
Review
#1259263 Review #1259263 is a subjective opinion of poster.
Reason of review
Bad quality

Michael Phelps spa, I purchased the spa at a local show in St. Louis in September 2017.

Since purchasing the spa I have had a heater go out on it and now I have a circulation pump is going out on it very very unhappy with the spa with like somebody from corporate to contact me. My name is Bill Prewitt, I purchased my spa through spas and more here in Sunset Hills Missouri.

My phone number is 314–9 73–6487. Please have somebody contact me as soon as possible.

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets...
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Review
#1255467 Review #1255467 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Great spa – great purchase!

For years I had wanted a hot tub and never bought one for various reasons. About a month ago we received a flyer about a tub show in our area and went to look around. The sales staff were very helpful and pointed out the differences in helped us determine our needs/wants. We purchased TS 8.2 and have been very pleased so far. Easy to operate, cleaning the filters is a breeze. We are still learning the 'little" things but overall a great product and great experience so far!
View full review
Review
#1255464 Review #1255464 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas in Saint Louis, Missouri - Lot of issues

Hi Michael. We’re very sorry to hear that you’ve been having technical issues with your spa and that you are upset with your dealer’s travel fees. The warranty does clearly state that the dealer is allowed to charge for travel expenses, as only parts and labor are covered. We contacted your dealer to learn more about this issue, and they said that unfortunately due to several factors (i.e. your proximity to the store, their multiple shows, one available service tech) your repairs had to be pushed back. They agree that this shouldn’t have happened, but unfortunately there wasn’t much that could’ve been done at the time. After talking to your dealer, it sounds like you’ve talked to Angi and that Brian is scheduled to come take care of you on Friday. We hope that you are back to enjoying your spa soon! Thank you for the honest feedback.
Review
#1250048 Review #1250048 is a subjective opinion of poster.
Pros
  • Quality of jets
Cons
  • Lack of service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • defective products
2.4
Details

Update by user Jun 06, 2018

This issue has been resolved. Shortly after my original post, MasterSpas contacted the dealer who then called me and got a technician out to repair the hot tub within a couple of days.

Its just sad that it took almost 6 weeks to get this fixed. we love the spa, but, don't love the issues we have had with it. When the tech was there to fix the heaters, I asked if I was doing anything wrong. He said no, the water quality was good, there was very little scale build up on the heaters.

He had no explanation for the failures. We are originally from the Ft Wayne, IN area.

That is one of the reasons we purchased the MasterSpa, also the best warranty we could find. My fear is what will happen once my warranty expires next year.......

Original review posted by user May 07, 2018

We bought our spa in July of 2016. Immediately the recirculating pump went out and had to be replaced.

A month later the heater went out and had to be replaced. Yes, it is under warranty but dealer charges $99 trip fee for all service. Now, 5 weeks ago, the heaters have gone out again! My spa is still not working despite repeated calls to the dealer (who says they only have 1 service person and are very backlogged).

If they are having so many issues with these spas, maybe they aren't quite as good as they claim.

We really enjoy having it while it is running, it is getting quite troublesome though. It is still under warranty, but there goes another $99 for trip fees.Wtf

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Best Tub

I waited awhile to do this review because frankly I was worried because the tub was such a good buy but I have to say after 15 months this spa has been amazing. Better than our last one for more money. It amazes me how little care and clean the spa stays. So far, so good.
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Review
#1255462 Review #1255462 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Hot tub not working

Hi Marianne. We’re sorry to hear that your experience so far hasn’t lived up to your expectations. A member of our corporate customer care team will be in touch with you soon so that we can help get this issue resolved for you. Thank you for the honest feedback, we appreciate it.
Review
#1241512 Review #1241512 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details

Bout brand new hot tub at home show in Albuquerque New Mexico from owner in Dallas. Pump not working have been calling for weeks and they still haven’t. One to fix it