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Master Spas's reply to:

Master Spas - Hot tub not working

1.0
Details
Bout brand new hot tub at home show in Albuquerque New Mexico from owner in Dallas. Pump not working have been calling for weeks and they still haven’t. One to fix it
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Review
#1241512 Review #1241512 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Swimming pool fill with mud when delivering

We bought the swimming spa last month and when it delivered it was full with mud. The rep gentleman told us to file a compliance to Corp office. Plus the sale rep told us that the swimming spa will be move to the final place once we are ready and now it is ready and we have called and called but no one reply. We expect someone to get this master resolve within 48 hrs. Below is my info Name: Son Hosng Address: 679 Aberdeen way, Milpitas ca95035 Phone:(408)506-7059 Email:sonhoang60@hotmail.com
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#1237768 Review #1237768 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Misleading at best

Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas claim that we haven't contacted Hot Tubs Inc, one of its distributors, to solve our problem. I thought the Office of the Attorney General letter was clear enough. To clarify Master Spas poor understanding, here is more info that might help them clarify the matter. On may 15, we place a complaint with the Federal Trade Commission. No answer from Hot Tubs Inc., Master Spas distributor. (Attached document) On May 24, after no answer from Hot Tubs Inc., Master Spas distributor, we placed a complaint with the Office of the Attorney General. (Attached document) On June the 7th, the Office of the Attorney General sent the final request to Hot Tubs Inc., Master Spas distributor, to resolve the mater. On July 3rd, the Office of the Attorney General states that after repeated attempts, it was unsuccessful getting an answer from Hot Tubs Inc., Master Spas distributor. The fact that Hot Tubs Inc. Master Spas distributor, haven't answered any calls or attempts to contact then, make Master Spas answer really misleading
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Review
#1234692 Review #1234692 is a subjective opinion of poster.
Master Spas's reply to:

Master Spas - Be careful

1.2
Details
Master Spas - Be careful
Master Spa sells through its dealers. If you read on their web page, you'll see at the bottom of the page a disclaimer: "Your dealer is an independent businessperson or company and not an employee or agent of Master Spas We cannot and do not accept any responsibility or liability for any other representations, statements or contracts made by any dealer beyond the provisions of our written limited warranty." We got our spa from Hot Tubs Inc. Unfortunately we payed before they turned on the spa and one year later we still have a spa that have never been turned on, a bill for $2,000 to repair it, and Master Spa claiming that the damage is our fault because we left water on the pipes over the winter. Attached is the letter from the Maryland General Attorney stating how Hot Tubs Inc. ignored any attempts to solve the issue
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#1232888 Review #1232888 is a subjective opinion of poster.
Tags
  • Misleading Sales Information
Testimonial

Master Spas - Good choice!

My wife and I are at retirement age and the aches and pains come more often than they used to. We chose a smaller tub because it's more convenient to use and heats up quickly when we NEED it. The tub has been a Godsend and very enjoyable. We have had several hot tubs, but this is the best so far.
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Review
#1237262 Review #1237262 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas - Great hot tub - Awesome customer service

We love our hot tub. Installation was done on time and no hassle at all. Great attention to customer service. Appreciate all the attention to detail. THANKS!
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#1237260 Review #1237260 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Master Spas - Wonderful all the way!

The hot tub we purchased is fabulous. We use it constantly. Helps ease the pain in my back. All the people who assisted us in the purchase of our hot tub were polite and knowledgeable. We had no problems or issues with our purchase.
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Review
#1237259 Review #1237259 is a subjective opinion of poster.
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Poor service after sale

1.0
Details
Bought tub from portland show in January. Was told would be delivered in 3 weeks still no tub salesman gave us number of local service rep. Who does not answer or return calls Sales person was rude to my wife who has called twice to try to find status of our purchase.
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#1199172 Review #1199172 is a subjective opinion of poster.
Service
Delivery Service
Testimonial
3.8
Details
I had my Hot tub delievered just before Thanksgiving 2017 and within 3 months It all of a sudden was tripping my ground fault. I drained it and called customer support and talked to Corrine. She told me she would call a tech immediately as it was better to have it not...
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#1183359 Review #1183359 is a subjective opinion of poster.
Reason of review
Good customer service
Master Spas's reply to:

Master Spas - No answer

No answer to my call today
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#1177483 Review #1177483 is a subjective opinion of poster.