Welcome to Master Spas Opinions
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Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
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Master Spas in Fort Wayne, Indiana - New Therapool 12 Deep has not worked since I have received it.
I had my tub delivered (craned over my house on 8/29) . There have been several things to this point that have me writing at this point. But I have been in my tub 4 times, it continues to get me heat may be dry, heat is dry, press any button to restart. I have been told that I may need to clean my new filters every week for the 1st couple of months, so I have it was used once and it is erroring again, after 2 days after cleaning filters again. The tub has been very "unreliable" at this point, I never know when I go out if it will be working or not, now it is not heating. Aqua Spas in FTC Co, have been trying to help, but I am just really unsure if I made the right choice buy the Master Spa brand. Very disappointed in many ways.
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Master Spas - Worst Customer Service
We purchased our spa June 4, 2017. Was given a 4-6 week delivery estimate. Its Aug 6, 2017. No spa. Was told delivery today a week ago, were home, waiting. No call no show.
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Master Spas - Worst customer service anywhere
We have a Trainer 12 swim spa from Master Spas and would never buy from them again. I almost wish I could get my $20k back so I could take the money to a more reputable company. I get conflicting information about cover lifter compatibility from all their dealers I talk to, so I've tried to reach them directly. I'm nearly 3 weeks waiting after emailing BOTH their sales and support emails. I've sent multiple follow-ups and continue to be ignored. For spending $20k with them, this is NOT the level of customer service I would expect. Happy with the spa, but the company themselves are so awful and inconsistent at support that I'd rip it out in a heartbeat if someone gave me fair value for it so I could buy another from a different brand.
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Testimonial
Master Spas - The best hot you can buy
Had hot tubs that we never used ! Got bored sitting in it ! Bought 8.2 twilight and use every night with my wife , who hated our calspa . This is the finest tub we ever bought ! Great quality and light show is amazing! Ron
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Reason of review
Good quality
Testimonial
We really love our spa and use it regularly, except during the summer. We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather....
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Reason of review
Good quality
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Master Spas - My 2010 MOMENTUM has never worked.
From the first day I set the hot tub at 102deg. And the swim at 84deg. And they both were always at 102deg. We set them both at 84deg. And never able to use the hot Tub. At first we called the dealer and they told us we were setting the temperature wrong. Called master spas tech support they told us to call another dealer.. we did and ther never called back. I called tech support for dealer tech support the said they could not give my any advice but they would have another dealer call me to come out under warranty and fix it. Never heard from anyone. I do understand living on an island (Martha's Vineyard) makes it more difficult the normal and I didn't complain enough. Now it's out of warranty but I still do some web searches on the problem. Today is the first time I found a review on a customer who had the same problem and after many service calls they sent two factory reps/techs who spent two days re piping and they fixed it. So they must know there is a problem. Hopefully the can share the problem and how to fix it. After six years it would be nice to use the hot tub.
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Testimonial
Master Spas - Great spa
This spa is a great spa. I've had numerous spas in my life this one stands out above the rest. The power it has is unbelievable. The only thing that I have a problem with is there is no hand railing to get in and out of the spa but other than that great great Spa . Would definitely definitely buy it again. - Troy in Virginia
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Reason of review
Good quality
Master Spas - Negative Reviews are deleted
Don't trust these reviews. The spa my wife and I bought from a Master Spa "road show" has some positive features. However, our spa came with a substandard cover (in my opinion). The cover didn't fit well and began sagging into the water after about a year. The cost of power is about two and a half times the amount in their advertising, which is much more then other spas this size. I would not buy another spa from Master Spa.. They also take down negative reviews or possibly put them at the very bottom of the reviews they receive on line. How I wish I had purchased our new spa from a local dealer.
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Testimonial
Master Spas - Love My Hot Tub
We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no trouble with the spa and it is very refreshing and relaxing. I have osteoarthritis and the water therapy really helps me feel better! I love it!! - Phyllis in Texas
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Reason of review
Good quality
Testimonial
A friend of mine had back problems and had problems sleeping. He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My...
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Reason of review
Good quality
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