Reply by Master Spas

Thank you for your recent post. We’re glad you shared your insight on what was conveyed to you by a salesperson at one of our dealers. The TS 6.2 model spa features a great filtration and water treatment system however Master Spas, Inc. does recommend a maintenance program that features several chemicals in minimal amounts. The standard Eco Pur filters on this spa do have minerals embedded in them which will drastically reduce the maintenance and chemicals needed.
A member of our Customer Care Team will contact you to review our recommendations and please be assured that we will also address this situation with the dealer that you purchased the hot tub through. Thank you for choosing a Master Spa and we look forward to helping you enjoy it!
Author's
Albuquerque, New Mexico
0 comments

We have just begun to use our Master Spa.Our salesperson said we would use chlorine to set it up only, and it was a "mineral water" spa after that.

Minimal maintenance, no chemicals, no need to bathe after because there's no chlorine... this is why we bought it. Said we'd empty it once a year, change one filter once a year, the other every 18 months. Said the filter would keep it nice and clear, just rinse it off once a month...

None of this was true. Now I'm stuck with a giant bathtub full of chemicals and no idea how to keep it clean. Said the delivery man would explain the chemicals and set up- which he had no idea about. This isn't what we paid for.

Am I disappointed? yes.

But I paid a lot for this, so we'll have to figure it out.I'll never buy at a show again, and definitely not "on the spot".

Reason of review: Not as described.

Monetary Loss: $6400.

Preferred solution: Let the company propose a solution.

I liked: What they sold me.

I didn't like: Sold me a fake product.

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