Reply by Master Spas

Thank you for your posting. Our factory trained Customer Service Representatives are at your disposal and here to answer any questions you may have. Please contact us at 800-860-7727 or customercare@masterspas.com. We look forward to assisting you and make sure you are enjoying your hot tub. Thank you
Author's
San Francisco, California
1.1K views 2 comments

I purchased a spa at the local fair ground ..

. big mistake - no local dealer!!!! It took nearly 10 weeks - and now I canNOT be hook tub because there are two tags - one that says 110 elec and another that says 240 elec . .

. I called and the not so helpful man at MS says it is 110 . . .

but the electrician is nervous. . . which is it???

Duh? The salesman who PROMISED good service doesn't even return my call . . .

AVOID this company - rotten service . . . .

.Buy from a local dealer who has a commitment to you the customer - and not form these rotten bums.

Reason of review: Bad quality.

Monetary Loss: $4687.

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Comments

Panda
#852805

If your electrician can't figure it out.....I would advise getting a new electrician. I do not think I would want to get into a hot tub if the electrician can't figure out if it is 120v or 240v. That said it still does not justify the lack of customer support.

Just a Thought

underdog_dave
Greenland, Arkansas, United States #850290

what do you mean the electrician is nervous, LMAO!you need a real electrician.

you can hook it up either way.

but, I would only hook up to 220v.it saves you a lot of time heating and a lot of money every month on the electric bill...

comments