Reply by Master Spas

We're very sorry to hear that you've had issues getting in contact with someone to service your spa. After talking to our Customer Service Supervisor, we have been informed that Joe has been out to service your spa and that it is now repaired. Thank you for reaching out to us about this and we apologize again for the wait.
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I have had this spa for 2-1/2 years. The delivery and set-up was great.

However, I recently experienced a problem and called the technician, Joe, in Indianapolis who came out and diagnosed the problem as a blown circuit board. He said he'd be back the following week to replace it. He never called, so I texted him later that week, and he said that he had the board but his truck was broken, and he didn't know when it would be fixed. SO, I called Chris, the sales person who sold me the spa, and left a VM explaining the problem.

He never responded. SO, I called the Corporate office in Fort Wayne, IN and spoke to Customer Service who insured me that they would contact Joe the Technician..... Never heard anything back, SO I sent ANOTHER text to Joe the Technician just wanting to know a date/time that he would be available to fix my hot tub. STILL NO RESPONSE.

I am livid. I spent over $5K for this spa only 2-1/2 years ago and I get no response for a damn repair.

User's recommendation: Very disappointed in the response for repair, plus circuit board fail after 2-1/2 yearx.

Preferred solution: Deliver product or service ordered.

Store Location: Indianapolis, Indiana

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