Master Spas's reply to:
Master Spas - Bad Tech and Customer service experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
I have had this spa for 2-1/2 years. The delivery and set-up was great.
However, I recently experienced a problem and called the technician, Joe, in Indianapolis who came out and diagnosed the problem as a blown circuit board. He said he'd be back the following week to replace it. He never called, so I texted him later that week, and he said that he had the board but his truck was broken, and he didn't know when it would be fixed. SO, I called Chris, the sales person who sold me the spa, and left a VM explaining the problem.
He never responded. SO, I called the Corporate office in Fort Wayne, IN and spoke to Customer Service who insured me that they would contact Joe the Technician..... Never heard anything back, SO I sent ANOTHER text to Joe the Technician just wanting to know a date/time that he would be available to fix my hot tub. STILL NO RESPONSE.
I am livid. I spent over $5K for this spa only 2-1/2 years ago and I get no response for a damn repair.
User's recommendation: Very disappointed in the response for repair, plus circuit board fail after 2-1/2 yearx.
Preferred solution: Deliver product or service ordered.
Store Location: Indianapolis, Indiana