We bought a "new" spa during the Kent, WA show at the Showare Center. The spa was wrapped in shrink wrap so you couldn't visibly see the entire resin surface.
When it was delivered there were (5) deep gouges on the control side. We took pictures and called them. They told is that we bought an "as-is" spa on the floor. They did not disclose the damage at the show, but concealled it with the shrink wrap.
They will not let you talk to anyone in management when you call their business.
There is no customer service once they get your money!!! BEWARE!!!
Review about: Master Spas Customer Care.
Reason of review: Bad quality.