Reply by Master Spas

Hi Kurt. We're sorry for the delay. We're glad you reached out to us. Unfortunately, we are feeling the same frustrations. The COVID-19 pandemic has created new challenges for the entire manufacturing industry. Mandatory shutdowns, supply shortages, and increased safety precautions have slowed production time. As a result, customers such as yourself have experienced a longer waiting time than originally quoted. The good news is, as different states and communities bring the workforce back in stages, our suppliers have made our inventory of materials top priority so we can keep producing. Please know that our manufacturing is busy working diligently to meet unprecedented consumer demand, and we are producing at full capacity as our supplies come in.
I've reached out to your dealer regarding this review and they informed me that they've been in contact with you to discuss moving forward. Thank you for your honest feedback. We appreciate it.
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We went to a show in CDA Idaho on June 14 , 2020. We paid for a large spa , cash paid in full app $12,500.00 and was told 4/8 weeks for delivery.

Its is now November 28th ... nearly 6 months... no hot tub.. no returned phone calls .

I did get a hold of someone in late August... they said maybe 2-3 weeks for delivery. Nothing since. I finally asked for a refund because our paperwork specified 4-8 weeks delivery.

I understand supply issues with COVID ... but you can go to one of there shows now and buy a tub on site. So they take your money and then the manufacture and sales company blame each other as to what is wrong. We have been approached about a class action lawsuit for fraud and taking money without intent to deliver...

we are still hoping to resolve this with a refund or...

No one wins in court!!! Stay away from this company and there shows!!!

We were also told at the point of sale our local Pool World could service the hot tub. While we were waiting for ours to be delivered I went to Pool World... they told us they absolutely do not service them and have sent a cease and desist letter to the company for making false claims against them!!!

So I called the manufacture and asked about a local service company....

he pulled 2 names off the internet... I went to both companies... they will not service it .... assuming it ever shows up.

After further checking many states only have one service company for the whole state!

The closest to us is app 500 miles ! So no... they do not have local service available in most areas.

We bought the tub to address my wifes serious health issues as her doctors prescribed... but no relief.

We have been told under no circumstances will we be offered a refund!

But laws in our state protect consumers for products not delivered within 90 days of agreed delivery date. So we are hanging on for now... and if we have to we will just join the class action suit we are told the state prosecutors office is putting together. Everyone else...


Pay a extra few hundred and get a spa from a local company who will service and care about you!

Any Qs or want to verify how terrible this company is... feel free to call me... we have nothing about our experience to hide.


And at least this way if master spas or the sales company want they have my #...

but they never return calls... so Im not hopeful :)))

User's recommendation: Run!!!

Monetary Loss: $13.

Preferred solution: Let the company propose a solution.

Location: 1583 West Dalton Avenue, Coeur d'Alene, ID 83815

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