Master Spas's reply to:

Service | Master Spas review from Bakersfield, California

Thank you for informing us of your situation. Our records don't indicate we were aware of any of the issues mentioned however if the previous dealer in Laguna Beach were contacted, that may explain the situation as that company has been closed since around 2007.
We'd like to discuss with you the current situation with your hot tub. Please contact us at either 800-860-7727 or
#637243 Review #637243 is a subjective opinion of poster.
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

We purchased our master spa in 2005/2006, legend series. We called numerous times after having experienced problems with our television and speaker system not working.

The customer service was not good. We could find nobody to help us with our issue. The store was located in Laguna Beach california. Half the time they did not answer.

I am located in Bakersfield California. Needless to say, we gave up and our spa is still broken after all of these years. For the price we paid we would have expected much better customer care.

Very disappointed customer. I liked what your spas had to offer, but the service was less than desirable.

Master Spas's reply to:

Bait & Switch | Master Spas review from Bakersfield, California

Thank you for the post. We’d like the opportunity to get more information from you on who the dealer was that you visited. Please contact us at 800-860-7727 or We strive to make sure our dealers are providing the best possible service to potential customers and Master Spa owners alike and we would value your feedback. thank you
#385318 Review #385318 is a subjective opinion of poster.
Reason of review
Bad quality
  • Economics

I would have purchased a spa yesterday from Ron at the Bakersfield Spa, Pool & BBQ show, except for ONE thing!When I asked about 12 months same as cash financing, as that is what was being advertised, he replied that they add 8% to the purchase price to cover their cost to finance 12 months same as cash. Right there it told me I was NOT dealing with a reputable saleperson or company.

It's not only false advertising, it's the classic 'bait & switch'. You can't have 12 months same as cash financing if you charge interest and tack it onto the purchase price!

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Mailing Address:
6927 Lincoln Parkway
Fort Wayne, IN 46804
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