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Master Spas - Review in Plumbing fixtures category from Los Angeles, California

Thank you for your recent purchase of a Master Spas. We were able to find your contact information in our Customer Database however we have no record of any conversations with you. It sounds like you may have contacted the retailer you purchased through and that they directed you to the local service company. One of our Customer Care Representatives will follow up with you to review the situation further. Thank you
Review
#798513 Review #798513 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details

I bought a twlight series 7.2 spa recently. Good experience with the initial sale.

Delivery men were the best aspect. On time, quiet, very polite and made sure the spa was placed exactly how we wanted it. The made sure they cleaned up everything before they left. The problems began after they left.

There was no manual included with the spa. It began leaking after being filled. I attempted to call our salesman but couldn't reach him. I called the corporate office and spoke with a technician.

I was given information regarding a local repair person. I confirmed it would be covered under warranty. The repair person came and charged me $100.00 fee to tell me we had over filled the spa. He also pushed additional spa cleaning products on us stating the ones we received with the spa were useless.

I called the corporate office only to be berated for not reading the online manual. It was so bad I actually hung up. During our conversation it was very apparent there was some type of association between the third party repair person and the corporate offce. He referred to the repairman by first name and said "you just need to pay him.

He is a good guy" when I stated wasn't going to pay him since I was told it was covered by warranty. Eventually my salesman, Chad Orr, stated he would reimburse me for the $100.00 fee. I paid the bill but of course never received my reimbursement or any calls from Chad Orr. It is obvious this company will only stand by their word until they make the sale.

Nice spa, as long as you don't have a problem with it.

Master Spas's reply to:

Master Spas are great!

Thanks so much for your recent review. It's great to hear that you're enjoying your hot tub so much! If you ever need anything, please don't hesitate to contact us at 800-860-7727 or customercare@masterspas.com
Review
#634904 Review #634904 is a subjective opinion of poster.
Pros
  • Sales staff
  • Master blaster foot jets
  • Products
Reason of review
Good quality
5.0
Details

I've owned a few other spas and the Master Spa has been the best by far. It has a lot of power , but the jets are adjustable.

It's easy to take care of and it doesn't cost much on the electric bill. The jets are all in the right places. It's quiet and I've had it for over 7 years with no service call. My wife likes the ECOPUR filters that don't require a lot of chlorine.

It takes only about 2 minutes a week to maintain. It's much easier than the other spas we owned.

Thanks for the great relaxing product.

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Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
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