State: California City: San Francisco Clear all filters (3 of 239 reviews match)
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Master Spas's reply to:

Master Spas in San Francisco, California - Spa and Outdoor Patio Show Alameda Fairgrounds

Thank you for your posting. As a manufacturer of award winning hot tubs and swim spas, we appreciate any feedback we can get from our valued customers or potential customers. Master Spas, Inc. understans that a potential customers first experience isnt really with our product but with the dealer they are interacting with and we want to make that as good of an experience as possible and we'll be reaching out to the dealer that you visited and had this experience with. We hope you have since found a hot tub that suits your needs. Thank you
Review
#485812 Review #485812 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$30

I kept hearing the ads on the radio for the spa sale at Pleasanton Fairgrounds, so I drove 50 miles since I've wanted to buy a hot tub for months. Got there and about 15 hot tubs on the ground (never saw anything approaching a patio or any other decorations ).

12 of the hot tubs were marked as sold, but no problem I would still have a chance to ask about the product. No price lists, no pamphlets no info with the displays at all. The sales people were busy so I looked aroud for 15-20 minutes until a sales person became available. I made sure he wasn't working with a customer or enroute to one and I flagged him down.

I asked if he could answer some questions about the products he told me quote "look at our website masterspas.com it has a lot of information on it". He then went over to assist a couple that had just walked in. Really, I just drove 50 miles to be refered to a website.

Disapointed on every level, aestheticly ugly no decks or other ideas on how to display the hot tub, just hot tub on cement floor and clueless sales people. I want my gas and bridge toll back!

Master Spas's reply to:

Master Spas in San Francisco, California - AVOID THIS COMPANY

Thank you for your posting. Our factory trained Customer Service Representatives are at your disposal and here to answer any questions you may have. Please contact us at 800-860-7727 or customercare@masterspas.com. We look forward to assisting you and make sure you are enjoying your hot tub. Thank you
Review
#485765 Review #485765 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$4687

I purchased a spa at the local fair ground . .

. big mistake - no local dealer!!!! It took nearly 10 weeks - and now I canNOT be hook tub because there are two tags - one that says 110 elec and another that says 240 elec . .

. I called and the not so helpful man at MS says it is 110 . . .

but the electrician is nervous. . . which is it???

Duh? The salesman who PROMISED good service doesn't even return my call . . .

AVOID this company - rotten service . . . .

. Buy from a local dealer who has a commitment to you the customer - and not form these rotten bums.

Master Spas's reply to:

Master Spas in San Francisco, California - Ms Pissed Off

Thank you for your post but we're sorry to hear of your situation. Master Spas, Inc. does not sell to the public but manufactures several award winning brands that are sold through independently owned specialty retailers around the world. We hope your situation has been resolved with your dealer and please let us know if we can be of help at 800-860-7727 or customercare@masterspas.com
Review
#375142 Review #375142 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6000

I bought a spa from the Travelling Spa, Pool & BBQ Show. They will scam u on the paperwork if you don't read the fine lines.

The salesman quoted a monthly payment I would be comfortable with just so they can make a sale & then ask you to sign document & initial several places. Once you buy you are STUCK. There is no one to refer back to if you have further questions. What really pissed me off was the fact that the bank they do business with (GE Capital) will put it on a credit card without telling you.

The salesman will not point this out to you. It is stated on the paperwork so read everything & be careful. My payment turned out to be much higher than what I told them I could afford on a monthly basis. I would not have bought the spa if they were going to jack me on the price.

In that sense the salesmen are scammers. The equipment is as is so be very careful & inspect everything. Never got a loan where the bank puts it on a credit card & then charge you a first time user fee even though you did not ask for credit card.

WATCH OUT. i WILL BE COMPLAINING TO THE BBB.

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Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
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