State: California City: San Jose Clear all filters (1 of 241 reviews match)
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Master Spas in San Jose, California - Master Spa Customer Service Stinks!

Thank you for bringing this to our attention. We're sorry that you had this situation with the dealer that sold/delivered your spa. Our records don't show that our Customer Care Department ever received any phone calls from you but we are available at 800-860-7727 to answer any questions you may have. We'll be reaching out to your dealer to ensure that this matter has been resolved as well. Thank you.
Review
#523143 Review #523143 is a subjective opinion of poster.
Reason of review
Bad quality

We bought our new Master Spa TS and it was delivered three days later. When there were problems getting it into the back yard for installation, they put the spa in the garage and said they would be back the next day.

Now we can't get them to call us back, the cell phones for the delivery guys don't have voice mail - so you can't leave a message. The factory said they would have someone back the next day. Here it is 5 days later and not even the factory will call us back. So now we have a spa in the garage and have to figure out how to get it installed ourselves.

Sure hope we never have problems were we need assistance from Master Spa! Buy from a reputable dealer - it's probably worth the extra money - rather than from the manufacturer itself.

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Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
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