State: California City: Santa Cruz Clear all filters (1 of 241 reviews match)
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Master Spas's reply to:

Master Spas in Santa Cruz, California - Don't buy!

Thanks for letting us know about your situation. You can always contact the retailer you purchased from for help. Their information will be on your sales agreement. You can also reach out to us at customercare@masterspas.com and we'll be able to help you with most anything you need.
Review
#871068 Review #871068 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • defective products
1.0
Details

We have had nothing but problems with our Master spa since we bought it. Worst Spa ever!

We have to drain the spa at least twice a month or the water is green. Customer service is horrible as well. We have made numerous calls to the sales man who tried to diagnose the problem over the phone, we have replaced the filters and yet none has ever even came out to look at the spa.

One of the selling points on this spa was that you would not have to use chemicals but that couldn't be farther from the truth. Do yourself a favor and don't waste your money on a master spa.

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6927 Lincoln Parkway
Fort Wayne, IN 46804
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