Reply by Master Spas

Resolved
Hi Sheri! We’re happy to hear that this has been resolved. Thank you for the feedback.
Author's
17409 Wheeler Rd, Westfield, IN 46074
4.2
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Poster increased review rating.
0 comments

Update by user Aug 16

Master spas upper management was finally notified to contact me and negotiate an agreement .. all parties satisfied with outcome ...thank you

Update by user Aug 16

I am very happy to report after some persistence, Master Spas was able to have someone in the company who could help contact me to resolve the issue Thank you very much .. very satisfied

Original review posted by user Aug 09

Trying to get answers for large sum of money we put down for a spa but ended up with different product .. needed for severely disabled child with physical imitations for therapy

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1500.

Preferred solution: Full refund.

Master Spas Cons: Responsiveness.

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