Master Spas's reply to:
Master Spas - Company lacks in customer service
IN general we are happy with our H2X swim spa, it has been a great way to exercise and enjoy the summer.However, customer service is sorely lacking.
We recommend that you do not buy directly from manufacturer because you will not receive much help after the sale. Their "customer service" agent advises to call a local retail service provider (not naming who) The local retail provider says they can't service us because we did not buy the spa from them. We called another company name that the customer service agent provided to us and that company laughed and said they really can't drive 2 hours one way for the work.
We are stuck without help, and MasterSpa really doesn't care because they have our $23,000.Lesson learned, don't buy direct!
Review about: Master Spas Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: What they sold me.
I didn't like: Customer service.