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3.0
Details
Hi Paul! Thanks for reaching out. Our manuals are sometimes stored behind the access panel with the equipment – did you check there? If it’s not there, we also have all of our manuals available on our website, www.masterspas.com. Just click the resources tab in the top...
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#1527619 Review #1527619 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very...
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#1535478 Review #1535478 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always...
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#1529378 Review #1529378 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.5
Details
We purchased a Twilight 7.2 about a year and a half ago. Other than routine maintenance, it has been very trouble free. It was delivered a day after we bought it. We had it wired up a few days later and we went to town. It has been an excellent way for us to relax. My...
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#1525874 Review #1525874 is a subjective opinion of poster.
Reason of review
Good quality
Tags
1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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#1525822 Review #1525822 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
We waited a long time for our Master Spa. The dealer in our area went out of business after we had already paid for the hot tub. Master Spas to the rescue!!! The Master Spas company stepped in and made sure that we got our product and checked multiple times to see that...
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#1523941 Review #1523941 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
We purchased a Twilight series 7.2 tub in February and within 2 days the hot tub was delivered, placed, and unwrapped in the snow. The sales people were fantastic! No pressure gimmicks - just knowledgeable, friendly, and they delivered every promise they made. The...
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#1521586 Review #1521586 is a subjective opinion of poster.
1.0
Details
Hi Jack – thanks for bringing this to our attention. Our Customer Service Supervisor has reached out to your dealer, Aqua Spas, to see if we can get this issue resolved for you.
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#1507460 Review #1507460 is a subjective opinion of poster.
1.3
Details
Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help...
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#1506712 Review #1506712 is a subjective opinion of poster.
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas - Great Quality!

5.0
Details
Better built than others – everything is higher quality and I think that will serve a big difference over the long haul. I’ve had a lot of different hot tub brands including some big names so I’ve learned what to look for. Master Spas offers quality. - Chris Chenoweth
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#1520036 Review #1520036 is a subjective opinion of poster.
Reason of review
Good quality