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Master Spas's reply to:

Master Spas - Problem with heater
Thanks for the feedback. We will have someone from our customer care team reach out to you soon to see what we can do to help.
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#1280872
Master Spas's reply to:

Hi Bill. We’re sorry to hear about these issues, we will be having someone from our corporate customer care team reach out to you soon. Thank you.
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#1259263
Master Spas's reply to:

Hi Michael. We’re very sorry to hear that you’ve been having technical issues with your spa and that you are upset with your dealer’s travel fees. The warranty does clearly state that the dealer is allowed to charge for travel expenses, as only parts and labor are...
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Saint Louis, Missouri
#1250048

Testimonial

I waited awhile to do this review because frankly I was worried because the tub was such a good buy but I have to say after 15 months this spa has been amazing. Better than our last one for more money. It amazes me how little care and clean the spa stays. So far, so...
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#1255462
Master Spas's reply to:

Hi Marianne. We’re sorry to hear that your experience so far hasn’t lived up to your expectations. A member of our corporate customer care team will be in touch with you soon so that we can help get this issue resolved for you. Thank you for the honest feedback, we...
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#1241512
Hi Son. We’re sorry to hear about this situation. I looked up your registration in our database and we don’t show any records of any previous contact to our corporate offices. With that being said, we do want to help you with this situation. Our customer care team has...
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#1237768
Master Spas's reply to:

Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Oscar, as the manufacturer our goal is to have everyone that purchases our products satisfied. Unfortunately, that’s not always possible for several reasons relating to potential product issues (which we can readily address) or unrealistic expectations. While Hot...
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#1234692
Master Spas's reply to:

Master Spas - Be careful
Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the...
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#1232888

Testimonial

My wife and I are at retirement age and the aches and pains come more often than they used to. We chose a smaller tub because it's more convenient to use and heats up quickly when we NEED it. The tub has been a Godsend and very enjoyable. We have had several hot...
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#1237262
We love our hot tub. Installation was done on time and no hassle at all. Great attention to customer service. Appreciate all the attention to detail. THANKS!
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#1237260