Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Testimonial
0 comments
5.0
Details
We waited a long time for our Master Spa. The dealer in our area went out of business after we had already paid for the hot tub. Master Spas to the rescue!!! The Master Spas company stepped in and made sure that we got our product and checked multiple times to see that...
View full review
Author
Review #1523941 is a subjective opinion of poster.
Testimonial
0 comments
5.0
Details
We purchased a Twilight series 7.2 tub in February and within 2 days the hot tub was delivered, placed, and unwrapped in the snow. The sales people were fantastic! No pressure gimmicks - just knowledgeable, friendly, and they delivered every promise they made. The...
View full review
Author
Review #1521586 is a subjective opinion of poster.
0 comments
1.0
Details
Hi Jack – thanks for bringing this to our attention. Our Customer Service Supervisor has reached out to your dealer, Aqua Spas, to see if we can get this issue resolved for you.
View full review
Author
Location
Fort Collins, Colorado
Review #1507460 is a subjective opinion of poster.
0 comments
1.3
Details
Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help...
View full review
Author
Location
Aboite, Indiana
Review #1506712 is a subjective opinion of poster.
Testimonial
0 comments

Master Spas - Great Quality!

5.0
Details
Better built than others – everything is higher quality and I think that will serve a big difference over the long haul. I’ve had a lot of different hot tub brands including some big names so I’ve learned what to look for. Master Spas offers quality. - Chris Chenoweth
View full review
Author
Reason of review
Good quality
Review #1520036 is a subjective opinion of poster.
0 comments
Master Spas's reply to:

2.5
Details
Hi David! Thanks for reaching out. Unfortunately, due to the fact that you are not the original purchaser of the spa the warranty is void. However, Ryan in our customer service department has sent you an email with a servicer in your area who would be able to replace...
View full review
Author
Review #1469614 is a subjective opinion of poster.
0 comments
Master Spas's reply to:

Hi again Joe. As we’ve already discussed via email, the company and address listed on your invoice is that of Master Pool & Spa - your retailer. Not us. Again, I understand where the confusion is coming from, as they are similar names - but we also need you to...
View full review
Author
Review #1465836 is a subjective opinion of poster.
0 comments
Master Spas's reply to:

1.0
Details
Hi again, Joe. Our Customer Service team has both emailed you and left you voicemails since receiving your last reviews – have you had time to follow up with them? To clarify – your complaint isn’t with our company Master Spas, but with the third party company that...
View full review
Author
Review #1465072 is a subjective opinion of poster.
Testimonial
0 comments
4.3
Details
I needed a tub that's a little bit smaller and for a single person. I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked...
View full review
Author
Reason of review
Good quality
Review #1464627 is a subjective opinion of poster.
0 comments
3.0
Details
Master Spas - Top of line tub / *** service
Master Spas - Top of line tub / *** service
Hi Ron. Thanks for providing your feedback. We’re sorry to hear that your experiences so far haven’t been pleasant ones. One of our customer care team members will be happy to reach out to you regarding this situation and where to go from here. Thank you again for...
View full review
Author
Review #1456068 is a subjective opinion of poster.