Master Spas Phone Numbers and Emails

Toll-Free Number:

  • (800) 860-7727
Send Message

Customer Service:

  • (260) 436-9100
  • (800) 860-7727
  • (260) 436-9100

Master Spas Emails:

Customer Service
Legal
Privacy Inquiries
Sales/ Reservations

Contact Information

Master Spas Website:

Master Spas Help Center:

Corporate Office Address:

Master Spas, LLC
6927 Lincoln Parkway
Fort Wayne, Indiana 46804
United States

Other Info (opening hours):

Hours:Monday - Thursday: 7:00am - 5:00pmFriday: 8:00am - 12:00pm

More contact details

Master Spas Rating Based on 164 Reviews

Rating stats

Rating trend

Summary of Master Spas Customer Service Calls

210 TOTAL
CALLS
01:42 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Master Spas?

Product/ Service Question:

  • “WiFi”
  • “Hot tub leaking”
  • “Lights are not working”

Request for Information Question:

  • “Electrical question”
  • “Help with new spa”
  • “Help with soa settings”

Staff Question:

  • Customer service
  • “Need my tub serviced”
  • “Repair service in my area olympia WA. Purchased Mayer spa in 2016 the motor is not working”

Return/ Replace Question:

  • “Replaceme”
  • “Deverter replacement”

Shipping and Delivery Question:

  • “Products have not arrived, no eta”
  • “Undelivered hot tub”

Activation/ Cancellation Question:

  • “Green water with white slime within 6 hours of fresh water, new filter and activated”

Account Question:

  • “Feed line from the water filter compartment is blocked”

Other Question:

  • “Sales”
  • “Troubleshooting, repairs, overheat code with Ice code”
  • “Trouble shoot problem”

About

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Summary

Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.

Master Spas reviews and complaints

Master Spas is ranked 4 out of 314 in Pools, Spas and Plumbing Supplies category

Master Spas Stats

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Number of Calls

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