Master Spas Phone Numbers and Emails

Toll-Free Number:

  • (800) 860-7727

Customer Service:

  • (260) 436-9100

Master Spas Emails:

Customer Service
Legal
Privacy Inquiries
Sales/ Reservations

Master Spas Contact Information

Master Spas Website:

Master Spas Help Center:

Corporate Office Address:

Master Spas, LLC
6927 Lincoln Parkway
Fort Wayne, Indiana 46804
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 7:00am - 5:00pm

Friday: 8:00am - 12:00pm

Master Spas Rating Based on 156 Reviews

Rating stats

Rating trend

Summary of Master Spas Customer Service Calls

155 TOTAL
CALLS
01:42 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Master Spas Customer Service?

Product/ Service Question:

  • “Broken M***** b****** jet”
  • “My spa pump does not work and this is the 2nd time it's gone out I just got this DAM spa I paid cash for and it's the PITS”
  • “Broken parts in hot tub”

Request for Information Question:

  • “Installing a tub, need to know electrical specs”
  • “Looking for service tech near me”
  • “Want to talk to corporate about an independent distributer”

Staff Question:

  • “Service in 98022”
  • “Repair service in my area 03225”
  • “Spa staff and clint”

Shipping and Delivery Question:

  • “Products have not arrived, no eta”
  • “Undelivered hot tub”

Return/ Replace Question:

  • “Deverter replacement”

Activation/ Cancellation Question:

  • “Green water with white slime within 6 hours of fresh water, new filter and activated”

Account Question:

  • “Feed line from the water filter compartment is blocked”

Other Question:

  • “Warranty”
  • “My control panel is confusing”
  • “Chemicals”

About

Top Master Spas Services

Customer Care, Hot Tub Installation, Sales Manager

Top Master Spas Products

Hot Tub, Twilight Series Ts 7.2 Hot Tub, Twilight Series Ts 8.2 Hot Tub

Master Spas Pros and Cons

Pros: Master blaster foot jets, What they sold me, Reputation for quality, Quality, Very convincing to sell the product

Cons: Customer service, Lack of service, Support, Post sale customer service, Responsiveness

Related Companies

Clarity Spas

Summary

Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.

Master Spas reviews and complaints

Master Spas is ranked 5 out of 485 in Pools, Spas and Plumbing Supplies category

Master Spas Stats

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Number of Calls

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