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Contact MasterSpas Customer Service

How to Reach a Person at MasterSpas

Toll-Free Number:

  • 1-800-860-7727
Call Now
Send Message

Factory Headquarters:

  • 1-260-436-9100

Customer Service:

customerservice@masterspas.com

Sales/ Reservations:

sales@masterspas.com

Contact Information

MasterSpas Website:

MasterSpas Help Center:

Corporate Office Address:

MasterSpas, LLC
6927 Lincoln Parkway
Fort Wayne, Indiana 46804
United States

Other Info (opening hours):

Hours:Monday - Thursday: 7:00am - 5:00pm Friday: 8:00am - 12:00pm

More contact details

Why Customers Call MasterSpas?

Top Reasons of Customers Calls

  • Product/ Service 46%
  • Customer Inquiries & Issues 25%
  • Request for Information 14%
  • Staff 7%
  • Shipping and Delivery 3%
  • Return/ Replace 3%
  • Account 1%
  • Activation/ Cancellation <1%

Product/ Service

46%
  • "Hi, I recently purchased a 2026 H2X 19D Trainer Master Swim Spa (Serial Number: H260681), and I wanted to confirm whether it comes with the EcoPur Filter Neutralization system. Thank you,"
  • "Issue with recommended product. It doesn't fit my product."
  • "Warranty inquiry"

Customer Inquiries & Issues

25%
  • "Need parts I'm a dealer"
  • "Chemicals"
  • "Bad heater"

Request for Information

14%
  • "Question about large hole my conduit is small what do other owners do"
  • "Need help trouble shooting"
  • "Electrical question"

Staff

7%
  • "Customer service"
  • "Need my tub serviced"
  • "Repair service in my area olympia WA. Purchased Mayer spa in 2016 the motor is not working"

Shipping and Delivery

3%
  • "Can't get the Gecko app to connect to my new swim spa 2025 Trainer 19D Max. Swim spa was delivered on Friday and I can't get my filtration because I am reading that I have to set up everything on the app. I can't get the app to find my swim spa"
  • "Delivery"
  • "Products have not arrived, no eta"

Return/ Replace

3%
  • "Replace topside control pad"
  • "Need replacement filters"
  • "Replaceme"

Account

1%
  • "Weird code on spa"
  • "Feed line from the water filter compartment is blocked"

Activation/ Cancellation

<1%
  • "Green water with white slime within 6 hours of fresh water, new filter and activated"

About

Related Companies

Clarity Spas

Summary

Based in Fort Wayne, Indiana, MasterSpas operates a state-of-the-art 614,000-square-foot manufacturing facility on a nearly 50-acre campus. As the world's largest swim spa manufacturer and the largest hot tub manufacturer building 100% of its products in the USA, the company's executive team brings together more than 150 years of spa manufacturing experience to deliver industry-leading premium wellness solutions. For more information, visit www.MasterSpas.com

MasterSpas reviews and complaints

MasterSpas is ranked 8 out of 445 in Pools, Spas and Plumbing Supplies category

Founded

1996

MasterSpas Stats

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