Contact Information

You can contact the customer service of Master Spas calling Master Spas's phone numbers.

Customer Service:

  • (800) 860-7727


  • (260) 436-9100
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Master Spas Website:

Master Spas Online Chat:

Corporate Office Address:

Master Spas, LLC
6927 Lincoln Parkway
Fort Wayne, Indiana 46804
United States

Other Info:

Hours of operation:

Mon.-Thurs. 7AM – 5PM EST

Fri. 8AM – 12PM EST

Help in Social Networks:

Master Spas Rating and Reviews

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Summary of Master Spas Customer Service Calls

01:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Master Spas to Ask about:

Product/ Service Question:

  • “My spa pump does not work and this is the 2nd time it's gone out I just got this DAM spa I paid cash for and it's the PITS”
  • “Broken parts in hot tub” , Review # 1877495
  • “Operation”

Request for Information Question:

  • “Want to talk to corporate about an independent distributer” , Review # 1844768
  • “Purchase of a Hot Tub or Swim Spa”
  • “Question on mantance”

Staff Question:

  • “Service in 98022”
  • “Repair service in my area 03225”
  • “Spa staff and clint”

Activation/ Cancellation Question:

  • “Green water with white slime within 6 hours of fresh water, new filter and activated”

Shipping and Delivery Question:

  • “Undelivered hot tub”

Account Question:

  • “Feed line from the water filter compartment is blocked”

Other Question:

  • “Order new filters”
  • “Need new control panel”
  • “Troubleshoot”


Top Master Spas Services

Customer Care, Hot Tub Installation, Sales Manager

Master Spas Pros and Cons

Pros: Master blaster foot jets, What they sold me, Reputation for quality, Quality, Very convincing to sell the product

Cons: Customer service, Lack of service, Support, Post sale customer service, Responsiveness

Related Companies

Clarity Spas


Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.

Master Spas reviews and complaints

Master Spas is ranked 9 out of 256 in Pools, Spas and Plumbing Supplies category

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