Master Spas Phone Numbers and Emails

Toll-Free Number:

  • (800) 860-7727
Send Message

Customer Service:

  • (260) 436-9100
  • (800) 860-7727
  • (260) 436-9100

Master Spas Emails:

Customer Service
Legal
Privacy Inquiries
Sales/ Reservations

Contact Information

Master Spas Website:

Master Spas Help Center:

Corporate Office Address:

Master Spas, LLC
6927 Lincoln Parkway
Fort Wayne, Indiana 46804
United States

Other Info (opening hours):

Hours:Monday - Thursday: 7:00am - 5:00pmFriday: 8:00am - 12:00pm

More contact details

Master Spas Customer Service Reviews

2.5 / 5
Average
Guest-5826256
Replacement controller board
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Quick response for my request, very co-operative, I didnt have any problem with getting replacement part.

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Home M Zkt
Customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
3.1

Our spa was delivered 3rd quarter of 2020. Today May 30, 2023 we just got our acrylic repaired that was damaged by the delivers of the Master Spa.

It took several calls and texts over the years to get them to follow through. I have asked several times for a benefit in response to the inconvenience and it gets ignored every time by the local reps.
Also we asked what would be needed to placed under the spa and bought a prefabricated mat that was recommended.

Well after the spa was delivered and filled with water, the water levels were uneven. So we had to get someone to level the gravel under the mat which we asked about and no one told us until after the spa was set up.
For such a costly investment better customer service would be beneficial.
I just tried to call customer service as was recommended by the acrylic repair guy today and no answer.
Thanks for reading.

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Summary of Master Spas Customer Service Calls

216 TOTAL
CALLS
01:42 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Master Spas?

Product/ Service Question:

  • “Warranty inquiry”
  • “WiFi”
  • “Hot tub leaking”

Request for Information Question:

  • “Question about large hole my conduit is small what do other owners do”
  • “Need help trouble shooting”
  • “Electrical question”

Staff Question:

  • Customer service
  • “Need my tub serviced”
  • “Repair service in my area olympia WA. Purchased Mayer spa in 2016 the motor is not working”

Shipping and Delivery Question:

  • “Delivery”
  • “Products have not arrived, no eta”
  • “Undelivered hot tub”

Return/ Replace Question:

  • “Replaceme”
  • “Deverter replacement”

Activation/ Cancellation Question:

  • “Green water with white slime within 6 hours of fresh water, new filter and activated”

Account Question:

  • “Feed line from the water filter compartment is blocked”

Other Question:

  • “Converting to 240 volt”
  • “Sales”
  • “Troubleshooting, repairs, overheat code with Ice code”

About

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Clarity Spas

Summary

Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.

Master Spas reviews and complaints

Master Spas is ranked 6 out of 318 in Pools, Spas and Plumbing Supplies category

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