Reply by Master Spas

Hi Lance. I apologize that you have not had the best experience with your dealer. We are only the manufacturer of the spa, so unfortunately we often don’t hear about situations between the retailer and the customer until we get a review like yours. I want to let you know that our corporate Customer Support Supervisor has reached out to the company that sold you the spa, and has been working to help get these issues resolved for you. We apologize for the poor experience you had, and we thank you for your honest feedback.
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

upon delivery they damaged 5 pavers and ripped ceiling fixure out of ceiling.and 2 months latter they have still not taken care of me.they said they would give us chemicals instead of doing repairs I said ok and I will do the work,i called 6 times just trying to get my chemicals.they put us on hold for extended amount of time when we call in.and they don't answer my phone calls when they see it is me,they are very rude.motor was out when we received the spa took them 2 weeks to get out here to fix it.would not recommend buying from this company.we had better service with cal spas and sun dance.we do not know how this company could be high up on list.they tell you they will do something and they don't.have not been happy with master spas and have only had spa for 3 months.

Product or Service Mentioned: Master Spas Twilight Series Ts 6.2 Hot Tub.

Reason of review: Poor customer service.

Master Spas Cons: Delivery and customer service, Customer service.

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