This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.New Reviewer
A company that is built on integrity would want you to be comfortable with a purchase, especially considering the cost of a swim spa - $30K+. That is not the case with South East Spa.
I made the mistake of giving them the required 30% deposit to get my name in the queue with the manufacturer for production of a swim spa that would not be ready for 10-12 months out. Within 12hrs of the transaction I reached out to cancel my purchase. The purchase was made Sunday evening and I made the request to cancel via email at 6am Monday. Their sales agreement states You may cancel this agreement only if consummated by a Party thereto at a place other than the address of the Seller and this purchase was made via FaceTime (Im in Ohio) after a 2hr presentation.
(I was initially inquiring information through the Master Spa website &;;;;;;they were my local dear.) Apparently this only applies if the purchase is made at a show even though the they gave me a show price that was ending on that day. Needless to say they reduced the penalty because of how quickly I canceled and kept 25% of my deposit. Im thankful to get back what I did, however this is not good business.
This was a $2,700 lesson that Im sharing in the hopes to help someone else not make the same mistake. I refuse to be forced to do business with a company that doesnt value the customer.
Monetary Loss: $2700.
Preferred solution: Full refund.
Location: 2838 Okeechobee Boulevard, West Palm Beach, FL 33409