Reply by Master Spas

Hi Jennifer. We're sorry to hear that you had a poor experience with South East Spas. Because they are a completely separate company from us there is nothing we can do to rectify these issues. You would need to reach out to the company you have the issue with in order to get this resolved. If the order was cancelled then we, as the manufacturer, have no hand in this situation at this point. I'm sorry we couldn't be of more help.
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A company that is built on integrity would want you to be comfortable with a purchase, especially considering the cost of a swim spa - $30K+. That is not the case with South East Spa.

I made the mistake of giving them the required 30% deposit to get my name in the queue with the manufacturer for production of a swim spa that would not be ready for 10-12 months out. Within 12hrs of the transaction I reached out to cancel my purchase. The purchase was made Sunday evening and I made the request to cancel via email at 6am Monday. Their sales agreement states You may cancel this agreement only if consummated by a Party thereto at a place other than the address of the Seller and this purchase was made via FaceTime (Im in Ohio) after a 2hr presentation.

(I was initially inquiring information through the Master Spa website &;;;;;;they were my local dear.) Apparently this only applies if the purchase is made at a show even though the they gave me a show price that was ending on that day. Needless to say they reduced the penalty because of how quickly I canceled and kept 25% of my deposit. Im thankful to get back what I did, however this is not good business.

This was a $2,700 lesson that Im sharing in the hopes to help someone else not make the same mistake. I refuse to be forced to do business with a company that doesnt value the customer.

Monetary Loss: $2700.

Preferred solution: Full refund.

Location: 2838 Okeechobee Boulevard, West Palm Beach, FL 33409

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