Reply by Master Spas

Hi Jillian. Looking at the pictures you provided, it appears that your spa was winterized before being delivered to you and unfortunately didn’t get connected again before delivery. Often times, dealers will ask us to winterize the spas we make for them before sending them out in order to prevent any cold weather damage. We do this process after our testing stage, so it wouldn’t have been winterized while we tested it – hence why it passed inspection. Although it is unfortunate that your spa was delivered this way, it is also a very simple fix. I couldn’t tell from the review – has your spa been repaired yet? Someone from our corporate customer care team should be reaching out to you soon. Thank you for the feedback!
New Reviewer

So extremely disappointed! As a surprise Christmas present I ordered my Master Spa through a fabulous dealer in MA. Although I was promised it would arrive before Christmas, it did not.....

My electrician prepared the required wiring to meet my town's code and when the spa was delivered on 12/31 we did the final electrical hook up and had it inspected. It was approved so the filling began.

Started filling it and within 1 minute the water was leaking out of the spa. We stopped filling and when we took off the side panels we could clearly see that a tube was not connected and the spray foam was clearly removed in the section near the disconnected tube.

If my spa was inspected at the factory how did this leak not get found. If it happened in transit then why was there an area of spray foam missing. I have photos attached to show the area where the spray foam was missing and the tube that was not connected.

After spending this much money on a spa I am saddened that this has happened and due hope the Master Spa will provide something (accessories) to off set this issue.

Thank you

Jillian - MASS customer

Product or Service Mentioned: Master Spas Crocker Exeter Hot Tub.

Reason of review: Damaged or defective.

Monetary Loss: $7.

Preferred solution: Accessories provided free of charge: Stair rail, Lift Cover, Cup older/tray attachment.

Master Spas Pros: American made, Reputation for quality, Color offering.

Master Spas Cons: It was defective at delivery to my house.

Location: Boston, Massachusetts

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