Reply by Master Spas

Thanks for letting us know about your situation. You can always contact the retailer you purchased from for help. Their information will be on your sales agreement. You can also reach out to us at and we'll be able to help you with most anything you need.
Santa Cruz, California
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

We have had nothing but problems with our Master spa since we bought it. Worst Spa ever!

We have to drain the spa at least twice a month or the water is green. Customer service is horrible as well. We have made numerous calls to the sales man who tried to diagnose the problem over the phone, we have replaced the filters and yet none has ever even came out to look at the spa.

One of the selling points on this spa was that you would not have to use chemicals but that couldn't be farther from the truth. Do yourself a favor and don't waste your money on a master spa.

Reason of review: Poor customer service.

  • defective products
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