Reply by Master Spas

Thank you for your posting. From the details you listed, it sounds like you visited a sales event of an independently owned and operated dealer that sells our products. We'd love to help if you contact us at 800-860-7727 or We look forward to hearing from you and getting things resolved with your local dealer.
Edgewater, Maryland
1 comment

We went to hot tub show in Denver and walked in only to find Master Spas. Not a problem.

We hooked up with a very knowledgeble sales man and eventually purchased what seemed to be a great spa for a reasonable price. It was delivered yesterday....deep scratches on one side and the bottom of the tub completely caved in. We did not accept delivery but Master Spa is forcing us to keep the tub and not refund our money.

We just moved into a brand new house and are so stressed by this. I should have listened to the reviews on line.

Product or Service Mentioned: Master Spas Hot Tub.

Reason of review: Bad quality.

Monetary Loss: $7000.

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California, United States #868273

This is a bogus post...The post came from Maryland and they went to Denver to get a spa?

C'mon...who you think you're fooling. If you have a real problem and you bought a Master Spa,

call their customer service # (800)860-7727.

They don't have a A+ rating from the BBB for not taking care of customers. What brand of spa do you sell?