Thank You Master Spas! Your customer service and kindness needs recognition.
Since I have had my swim spa, you have gone above and beyond with helping me maintain and doing the right thing by covering what is needed under warranty without hesitation. You have come from Fort Wayne to Dayton everytime. Everyone from sales to technicians to delivery has been outstanding. I have the spa for my lower back which my doctor had written for since I use swimming for exercise and had so much success with water therapy when I was in a wheelchair and could not walk.
I was able to get back to my profession and can continue to work well with being able to swim and do exercises regular on my night shift schedule. My spa broke on Friday after the rain storm on Thursday, and the salesperson communicated with me about what to do to protect spa until they could get someone out this week.
They came out today from Fort Wayne to help get the spa back and running during all this National Emergency so that I can continue my therapy and my exercises since there is no pools or rec centers open!! Thank You Again!!
User's recommendation: Yes, I would buy from them, because they will make it right if broken!
Master Spas Cons: No 24 hour customer service.