Master Spas's reply to:
Master Spas - False Advertising-warranty not as promised etc.
Went to the "Spa Show" put on by Master Spas.We have a vacation rental house in mountains.
Salesman, "Buddy" said repeatedly that the EcoPur filter need NO MAINTENANCE. Just add 1 TB shock when you start and then 1 Tb. about once a month. No test strips, no other chemicals etc.
Told us the there was a 3-year warranty on mechanicals - pump, motor etc. He was a slick salesman & I made the huge mistake of believing what he said, not reading the fine print. There is 1 year warranty on mechanical- not 3 yrs. Called David's Home Entertainment in Waynesville, NC after reading materials that came with spa.
Chris was very apologetic & said Buddy "should not have told you that - all spas need chemicals & testing." Chris said he would send me some chemicals & a replacement filter. Nice but certainly doesn't make up for 2 years warranty.
Two days later & I haven't called him back to complain about warranty yet-won't do any good.
Reason of review: Warranty issue.
Monetary Loss: $8000.
