Reply by Master Spas

Hi Juan. I'm sorry for the delay. I'm glad you reached out to us. Unfortunately, we are feeling the same frustrations. The COVID-19 pandemic has created new challenges for the entire manufacturing industry. Mandatory shutdowns, supply shortages, and increased safety precautions have slowed production time. As a result, customers such as yourself have experienced a longer waiting time than originally quoted. The good news is, as different states and communities bring the workforce back in stages, our suppliers have made our inventory of materials top priority so we can keep producing. Please know that our manufacturing is busy working diligently to meet unprecedented consumer demand, and we are producing at full capacity as our supplies come in. Even when delays are unavoidable and outside of our control, Master Spas' goal is to make this time the start of a good experience. So, we've put together helpful information to answer your questions as you wait for your spa to be delivered. Please go to MasterSpas.com/prep to sign up for helpful emails while you wait. Thank you.
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Paid $8400 to Hot Tubs Inc on 6/6/2020 for a MasterSpa Swim Spa to be delivered in 12 weeks. Not only have I never spoken to the Sales Rep but Im told it was never put into production - all via email.

Have had to reach out for answers and none received. Called Indiana Customer Service with the order number and they cannot give me a reason for the delay - cmon u dont know whats happening in ur factory - nor can they give me a delivery date. I was directed back to our Sales person that never answers her phone and has now stopped replying to email!!! Meanwhile, a concrete slab has been built and electrical installed.

Worst, I need to tell my 9 yr old that she wont be swimming this late summer. Completely unprofessional organizations here; should have gone with Endless Spa as was recommended.

User's recommendation: Endless Spa is better.

Monetary Loss: $8400.

Preferred solution: Let the company propose a solution.

Location: 6206 Discount Drive, Fort Wayne, IN 46818

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