This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Paid $8400 to Hot Tubs Inc on 6/6/2020 for a MasterSpa Swim Spa to be delivered in 12 weeks. Not only have I never spoken to the Sales Rep but Im told it was never put into production - all via email.
Have had to reach out for answers and none received. Called Indiana Customer Service with the order number and they cannot give me a reason for the delay - cmon u dont know whats happening in ur factory - nor can they give me a delivery date. I was directed back to our Sales person that never answers her phone and has now stopped replying to email!!! Meanwhile, a concrete slab has been built and electrical installed.
Worst, I need to tell my 9 yr old that she wont be swimming this late summer. Completely unprofessional organizations here; should have gone with Endless Spa as was recommended.
User's recommendation: Endless Spa is better.
Monetary Loss: $8400.
Preferred solution: Let the company propose a solution.
Location: 6206 Discount Drive, Fort Wayne, IN 46818