Master Pool & Spa guys have been great, I had a challenging order both in terms of having to fit in a tight space and schedule due to my active home construction. I had many questions and they helped me through the entire process, even going over measures of the spa before I saw it in person at their San Diego spa show.
I previously had another spa brand and selected Master Spa specifically to replace a spa I was having large issues with; leaks, electrical issues, sound system failure. I have owned this spa a year now and have not had any issues. Over that year of ownership, if I needed anything they were ready to help, even a year after my purchase (I needed replacement keys and had questions about Wifi module).
Oh and their delivery contractor they partner with in CA is absolutely fantastic, again very capable of fitting the spa in a tight spot and he was properly equipped for the delivery job. Night and day difference with the other spa company.
Product or Service Mentioned: Master Spas Customer Care.
Reason of review: Good customer service.
I liked: Hot tub itself, Customer service, Delivery crew.