We had our Twighlight 7.2 hot tub since last September. From the beginning, approximately every five days, the heater would fail.
We've contacted our "dealer" in Waukesha, WI and all they tell us is "you have to clean your filters." We've been cleaning filters. It sucks!!! Especially during the winter months. I mean having to scrub between all of the folds in the filters.
Again, after contacting you Waukesha, WI "dealer," they refuse to look at it. Error codes we get are all over the board. "Water Flow Low, Water Flow Failed, Heater is Dry, Change Water, Clean Filters." At Christmas, we were discussing this at our family gathering. My brother said he, too, had a Master Spa hot tub and was not experiencing any problems like this.
And we did change the water back in February. So, I believe there is some sort of mechanical failing within our system. Had I known this type of service was available, I would not have purchased this at all!!! Very disappointed in the service of this organization and it's representatives.
Feel free to contact us at 262-719-0012 or my email, firstname.lastname@example.org. My name is Bob Garcia. We purchased the unit at the Wisconsin State Fair.
And BTW, I also tried to contact the "sales person" and he failed to call me back.
Product or Service Mentioned: Master Spas Twilight Series Ts 7.2 Hot Tub.
Reason of review: Bad quality.
Monetary Loss: $8000.
Preferred solution: Let the company propose a solution.
I didn't like: Representative service.