Master Spas Northern Wisconsin. Ordered a part included picture in email since they were having a hard time finding the part.
I received the part and it was not anything like what I needed. Called for return was told I need to pay for return. Clearly the mistake was made by Master Spas. Why should a customer be out any money for a mistake made within the company.
I wanted to speak to manager in customer service I was told nobody in there just the guy on the phone.
Next day call back same story and I'm responsible to pay shipping for a part that was shipped to me wrong! I will never use this company again.
Reason of review: Poor customer service.