This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.New Reviewer
We bought a spa at one of the expos in Watsonville, CA .The salesman, Ron, said we would have it before superbowl Sunday, that would be 2-3 months. It came and went, no calls, no updates.
The expo came back to Monterey in March, my husband went and talked to Ron in person and was told he put his name on the floor model. That was to be delivered in 2 weekends. He was so disgusted with the whole thing he agreed. The spa was delivered, filthy.
I had to clean with bleach and water, the filters were brown with *** It was disgusting! The guys that delivered were in shock.
I called Ron, our sales guy and at first he was going to deliver new filters, now tonight I get a message to "just use the filters that came with it and to call the office tomorrow".
I am not a happy customer, I will never recommend this company to anyone and I am going to be the squeaky wheel at every expo! This company sells a product that apparently they do not have in stocks, and use your money to fund their "expos"!
Preferred solution: Deliver product or service ordered.
Location: Watsonville, California