Reply by Master Spas

Thank you for your post. We'd like to get more information on who you bought our product from so we can contact them on your behalf. Please contact our Customer Service Department at either 800-860-7727 or Thank you
Edison, New Jersey

I purchased a swim spa from a home show in New Jersey, what a steal. I was taken to the bank with it. They delivered a lesser sized model than I put a deposit on and would not refund my deposit when I refused to take delivery of a different model.

Honestly, deal with a reputable company that is within driving distance of where you live so issues can be resolved eaily and in a timely fashion.

DO NOT buy from a "show team" as they are there for one thing, SALES.

They do not care about you once you've giving your hard earned cash for deposit.

Reason of review: Problem with delivery.

Monetary Loss: $27000.

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