Update by user Jul 30, 2015
I would like to take a minute and thank Brian from Master Spas', your phone call and your guidance meant so much to us. Just knowing that your concern of our happiness with your company's product speaks volumes.
This will keep us as customers forever. I believe that every company's product can sometimes have defects... That doesn't mean I feel Master Spa is a bad product.. It's all in how the issues are resolved.
Your customer service has been amazing. Thank you so much for being compassionate and for all that your doing to resolve these drawbacks.
I look forward to speaking with you soon. Sincerely Melissa & Mark
Update by user Jul 27, 2015
I have not talked to anyone from Master Spa's, I left my phone numbers and my email. The history information would be with the dealer that we purchased our spa from in Geove City.
They are aware of our problems, was in contact with them last Monday. The Spa has been out of order for more then a week.
Update by user Jul 23, 2015
I would also like to add... After complaining about the stereo not working we received a very generic looking remote...
Still haven't been able to hear anything... The store copied off an owner manual off the internet (not the correct one) after spending an hour of our time reading the wrong manual we were even more disgusted..
We have never once discussed ANY warranty information.... I'm am just now gathering information from these reviews that I feel should have been discussed before the actual purchase.
Original review posted by user Jul 23, 2015
I paid close to $10.000 for our Master Spa, Twilight series. This spa NEVER came with an owners manual, we have also never been able to use the stereo system them cost $800.00.
It has had several leaks, the jets work off an on and the mother had to be replaced in the first year. This hot tub was suppose to be enjoyable and relaxing.. It has been very disappointing. The company we bought this tub from has fixed, or has done their best to fix any and all of our problems, however it's not even been paid off and it's been a true headache, it has cause more family drama then ever.
I sometimes feel that this tub had been used and resold... Other times I feel I bought a lemon.
It's not even two years old! Very disgusted.
Product or Service Mentioned: Master Spas Hot Tub.
Reason of review: Bad quality.
Monetary Loss: $10.
Preferred solution: i want our hot tub replaced with one that works, or I want the one we have to be properly evaluated and fixed with a new warranty in case of future issues, I also want the $800.00 that we paid for the stereo the has never worked. I would also like a manua.
I liked: Store that we bought our spa from has done their.
I didn't like: Sold me a fake product, Poor quality.