Reply by Master Spas


Thank you for choosing a Master Spa. One of our Customer Care team members will be in touch to review the operation of your new hot tub.

In the future, feel free to reach us at either 800-860-7727 or
Redding, California

I purchased my spa from a dealer from out of our area and when it was delivered I was not given any instructions on how to set the controls, how to drain or even what the different features are. I phoned your company and they referred me to a local repair technician .

I am 91 years old and I could use some help in how everything works. My user manual has different diagnostic codes than I have on the spa. I also do not know if it has the Eco Pur system or the freeze protection feature. I also do not understand how to program it so it doesn't have to run all the time.

Can you send someone out to give me instructions and is it covered under the warranty?

Thank you for any help you can give me. Richard Miralles

Product or Service Mentioned: Master Spas Hot Tub.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Master Spas Cons: Customer service.

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