State: Illinois Clear all filters (4 of 239 reviews match)
Master Spas's reply to:

Master Spas - P Straight Review from Schaumburg, Illinois

Thank you for your recent post. The filter assembly on your spa, the HL 616L, is designed so the center floating section be at the water surface when the pump is off to help trap and maintain/contain any contaminants. With the pump on, the same center piece is drawn down due to the suction on the pump and draws and keeps contaminants contained in this area. However if the pump is off, and that center piece were down, it would allow contaminants to re-enter the main body of water. We hope this helps. If you have other questions, please contact us at 800-860-7727 or email us at customer Thank you!
#840676 Review #840676 is a subjective opinion of poster.

I was told I could lock down the float over the filter but unless I remove the filter it will not lock down

Master Spas's reply to:

Master Spas in Naperville, Illinois - Twilight Series Spa

Thank you for your recent review on your Master Spas. Our Customer Care Team was able to find your information in our system and will be reaching out to you to review the situation. We don't show any contact since October 2012. Having to "top off" the water in any hot tub is normal due to evaporation and or splashing over the side of the hot tub. We'll also look to review the situation with the LED lights on your hot tub. Thanks again.
#831306 Review #831306 is a subjective opinion of poster.
Reason of review
Issues I wrote about in my review

We have owned our spa for several years now, so I think I can give a truly honest review. I will start by saying I do love my spa, but a couple of things we are not happy about.

After about a year and a half the lights started going out. It was intermittent, and occasionally, but now they are out completely. Also another issue, I seem to be having to add water at least 1 to 2 times a week, which tells me it is leaking, and has been this way since we bought it. I do love the fact that the controls are right on the inside of the spa, easy to reach.

So, while I do love my spa, I have to say with the problems we have had I am not sure I can in good conscience recommend this spa to anyone.

Master Spas's reply to:

Master Spas - Foot Massage Jet Review from Byron, Illinois

Thank you for your recent post. We’re glad to hear your experience on your hot tub has been enjoyable. A Customer Care Representative will be reaching out to you regarding the issues you detailed. In the future, please feel free to contact us direct at 800-860-7727 or to ensure more immediate attention to anything you may need.
#619048 Review #619048 is a subjective opinion of poster.
Reason of review
Bad quality

Had my Master Spa for almost 10 years now....In general a pretty good experience...but have had to replace many of the jets on almost an annual basis....including the Master Blaster foot massage (4 times) this is broke again along with 10 other jets in the East Hampton series.


Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

i bought a master spa from my local dealer, this being my second spa in 10 years.let me tell you the neck and shoulder jets are fantastic. I owned a hot springs previously and though we loved our hot springs it didnt have near the features as our twilight master spa....
View full review
#500683 Review #500683 is a subjective opinion of poster.
Reason of review
Good quality

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
All Master Spas Contacts

Master Spas Most Helpful Reviews