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Great value and no issues so far! | Master Spas review from Aboite, Indiana

4.5
Details
We purchased a Twilight 7.2 about a year and a half ago. Other than routine maintenance, it has been very trouble free. It was delivered a day after we bought it. We had it wired up a few days later and we went to town. It has been an excellent way for us to relax. My only regret is we didn't get a tub long ago. We had been kicking tires for years and the salesmen were a bit aggressive, but you know, that's the push we needed to finally pull the trigger. We are glad we did and never have any buyer's remorse. Like
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1525874 Review #1525874 is a subjective opinion of poster.
Reason of review
Good quality
Tags
Master Spas's reply to:

Not good so far - hoping the company can make up for it | Master Spas review from Aboite, Indiana

Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help when it comes to your swim spa. With that being said, you should be contacted by a representative soon to see what we can do to get these issues resolved for you. Thank you for the honest feedback – we appreciate it!
Review
#1506712 Review #1506712 is a subjective opinion of poster.
Pros
  • Idea of the product
Cons
  • Reliability
  • Reliability and delivery
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Let the company propose a solution
1.3
Details

Very difficult delivery, pad and electrical installation.

Received very little, maybe no, instruction on how to operate the spa.

Found out it was a floor model, salesman was deceptive on the issue. Thought because I was shelling out a large sum of money, I was getting a new product. I was wrong.

Power switch does not work. Screws around skirting are rusted. Skirting does not fit. The spa was deceived a month ago, these things should not be happening.

Wouldn’t recommend this company to anyone due to very poor customer service. Go with endless pools

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6927 Lincoln Parkway
Fort Wayne, IN 46804
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